Title - AI Receptionist for Hotels and Resorts | AInora
URL - https://ainora.lt/industries/hotels-resorts
Last Updated: 2026-04-29

# AI Receptionist for Hotels and Resorts

AInora builds AI voice agents for hotels and resorts. The AI answers reservation calls 24/7 in 100+ languages, confirms bookings, takes room service and concierge requests, books spa appointments and tee times, and routes critical calls to your front desk team. Integrates with Mews, Opera, Cloudbeds, RoomRaccoon, and other PMS platforms.

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## The Problem

- **Front desk calls go unanswered during peak check-in and check-out.** A guest who calls about a reservation while three people are at the desk hits voicemail.
- **OTA commissions cost 15 to 25% per booking.** Direct phone bookings preserve margin; missed phone bookings convert to OTAs at full commission.
- **After-hours guest requests have nowhere to go.** Late check-ins, wake-up calls, room service inquiries, lockouts, dietary questions for the morning - all happen outside business hours.
- **Multilingual front desks are expensive.** Hiring native speakers in every relevant language is impossible at most hotels. AI speaks 100+ on a single line.
- **Concierge desks are limited.** A two-person concierge cannot scale to 200 guests asking about restaurants, transit, spa availability, tee times, and tour bookings.

## How AInora Solves It

The AI answers every inbound call instantly. Reservation calls check live availability through your PMS (Mews, Opera, Cloudbeds, RoomRaccoon) and book the room directly. Room service requests route to the kitchen. Concierge requests are answered from your curated guide. Spa and tee-time bookings are written into the right system.

For VIP requests, complaints, or anything outside the configured rules, AI transfers to the front desk with a one-line brief.

## Cost Comparison vs Human Front Desk

A single full-time front-desk receptionist in Western Europe or North America costs USD 35,000 to 55,000 per year fully loaded. Three-shift coverage requires multiple hires. AI receptionist runs at a flat monthly fee, handles unlimited concurrent calls, never takes sick days, and provides true 24/7 multilingual coverage. Hotels typically recover the cost from missed-call recovery and reduced OTA commission alone.

## Key Features

- 24/7 inbound answering with sub-second response time
- Multilingual reception in 100+ languages on a single line
- PMS integration: Mews, Opera, Cloudbeds, RoomRaccoon, Little Hotelier
- Room service, concierge, spa, and tee-time booking
- Direct reservation booking with SMS confirmation
- Pre-arrival messaging (parking, breakfast time, dietary preferences)
- Late check-in handling with door codes and parking instructions
- Transfer to front desk with full call context

## PMS Integrations

Mews, Opera Cloud, Cloudbeds, RoomRaccoon, Little Hotelier, Hotelogix, eviivo, Booking.com extranet, Airbnb. Plus 7,000+ apps via Zapier, Make, and n8n.

## FAQ

**Does it integrate with Opera?** Yes, including Opera Cloud and on-prem deployments.

**Can it handle multilingual reception?** Yes, 100+ languages with automatic detection and switching.

**How does it handle VIP guests?** Identified by phone number on inbound; routed to a designated front-desk handler with full context.

**What about complaints?** Configured to transfer to a human immediately with the recording and a brief.

**How long does setup take?** Most hotels go live within two to three weeks, depending on PMS integration scope.

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See also: [Bed and Breakfast](https://ainora.lt/industries/bed-and-breakfast) for smaller properties.

Demo: +1 218 636 0234 (live AI sales line, English)

Contact: [https://ainora.lt/contact](https://ainora.lt/contact)