---
title: "Microsoft Dynamics 365 + AI Voice Agent: Log Calls & Update Leads"
description: "Ainora integrates with Microsoft Dynamics 365 and Microsoft 365. The AI logs every call, creates and updates leads and opportunities, and keeps your Dynamics CRM current after every conversation."
category: "Integration"
url: "https://ainora.lt/integrations/dynamics-365"
---

CRM Integration

# Microsoft Dynamics 365 + AI Voice Agent

Ainora integrates with Microsoft Dynamics 365 and Microsoft 365. The AI handles the calls, logs every one as an activity, and creates or updates leads and opportunities - so your Dynamics CRM stays current after every conversation, with no manual entry.

[Connect Dynamics 365](/contact?from=Integration+Dynamics-365)[Try Voice Demo](/demo)

Microsoft Dynamics 365 is the customer relationship management platform inside the Microsoft 365 ecosystem, used by sales teams to manage leads, opportunities, contacts, and accounts. Ainora answers the phone in front of it: instead of reps remembering to log calls and update stages, the AI writes each conversation straight into Dynamics, so the pipeline reflects what is actually happening.

## How does Ainora connect to Dynamics 365?

## Frequently Asked Questions

**How does Ainora connect to Microsoft Dynamics 365?**

Ainora integrates with Dynamics 365 through the Microsoft Dataverse and Dynamics 365 API. We configure the connection during onboarding, mapping your entities, pipeline stages, and field layout. After setup the integration runs automatically and your reps no longer log calls by hand.

**What does the Dynamics 365 integration do?**

The AI handles inbound and outbound calls, then logs each one as an activity in Dynamics, creates or updates the relevant lead, and advances opportunities through your pipeline. Your CRM reflects every conversation without anyone copying notes from a notepad into Dynamics afterward.

**Does it create and update leads automatically?**

Yes. New callers become new leads with the details captured on the call, and known contacts have their records updated. Opportunities are created and moved through the pipeline based on the conversation outcome, so the forecast stays grounded in real activity.

**Does it work with Microsoft 365 and Dynamics 365 Sales?**

Yes. Dynamics 365 sits inside the Microsoft 365 ecosystem, so call activity lands where your team already works alongside Outlook and Teams. The integration covers core Dynamics 365 Sales objects - leads, contacts, accounts, opportunities, and activities - which we map to your configuration during onboarding.

## How does Ainora connect to Microsoft Dynamics 365?

Ainora integrates with Dynamics 365 through the Microsoft Dataverse and Dynamics 365 API. We configure the connection during onboarding, mapping your entities, pipeline stages, and field layout. After setup the integration runs automatically and your reps no longer log calls by hand.

## What does the Dynamics 365 integration do?

The AI handles inbound and outbound calls, then logs each one as an activity in Dynamics, creates or updates the relevant lead, and advances opportunities through your pipeline. Your CRM reflects every conversation without anyone copying notes from a notepad into Dynamics afterward.

## Does it create and update leads automatically?

Yes. New callers become new leads with the details captured on the call, and known contacts have their records updated. Opportunities are created and moved through the pipeline based on the conversation outcome, so the forecast stays grounded in real activity.

## Does it work with Microsoft 365 and Dynamics 365 Sales?

Yes. Dynamics 365 sits inside the Microsoft 365 ecosystem, so call activity lands where your team already works alongside Outlook and Teams. The integration covers core Dynamics 365 Sales objects - leads, contacts, accounts, opportunities, and activities - which we map to your configuration during onboarding.

## Ready to Keep Dynamics 365 Current?

Let AI handle the calls while Dynamics logs every conversation, lead, and opportunity automatically.
[Book a free consultation](/contact?from=Integration+Dynamics-365)