Title - ServiceTitan + AI Voice Agent: Book Service Calls & Create Jobs | AINORA URL - https://ainora.lt/integrations/servicetitan Last Updated: 2026-06-24 # ServiceTitan + AI Voice Agent Integration Ainora integrates with ServiceTitan, the field service management platform for home services. The AI answers the phone, books the service call, captures the problem, the service address, and the urgency, and creates the customer and job back in ServiceTitan. The job is on the dispatch board before the call ends, so your techs never go into a job blind and your office stops transcribing call notes. --- ## What is ServiceTitan? ServiceTitan is field service management software for home-services businesses - HVAC, plumbing, electrical, and more. It runs dispatch, scheduling, jobs, estimates, invoicing, payments, and customer history in one place, across single or multiple locations. Ainora sits on the phone line in front of it and turns each call into a booked service call and a populated job. ## What does the ServiceTitan integration do? When a customer calls, the AI: - **Books the service call** - checks your dispatch schedule during the call, offers open windows for the right job type, and books the service call in ServiceTitan. - **Captures the problem** - asks what is going on (the unit that stopped, the leak, the breaker that keeps tripping) and writes a clear description into the job so the tech is never sent in blind. - **Captures address and urgency** - collects the service address and works out how urgent the job is, so dispatch can prioritize and route the right tech. - **Creates the customer and job** - creates or updates the customer and the job in ServiceTitan with the address, the reported problem, the requested service, and notes. - **Recognizes returning customers** - identifies repeat callers by phone number, greets them by name, and pulls up the service address and history. - **Handles after hours and overflow** - answers 24/7, so calls that come in after you close or while every line is busy still get a booked service call. ## How does Ainora connect to ServiceTitan? 1. **Customer calls.** The AI answers, recognizes returning customers, and asks what is wrong. 2. **AI books and creates the job.** It checks the schedule, books the service call, captures the address and urgency, and creates the customer and job in ServiceTitan. 3. **Job is ready.** The job is on the dispatch board before the call ends, and the customer gets a confirmation with the date, time, and address. The integration is built on the ServiceTitan API and configured during onboarding by mapping your job types, business units, schedule, and dispatch windows. After setup it runs automatically with no manual steps for your team. ## Does it create the customer and job in ServiceTitan automatically? Yes. The AI creates or updates the customer and the job in ServiceTitan during or right after the call, including the address, the reported problem, the requested service, and notes. Your dispatchers see a populated job ready to schedule instead of a message to call back later. ## Does it handle calls outside business hours? Yes. Ainora answers 24/7, so after-hours and overflow calls still get booked into ServiceTitan. A homeowner with no heat at 9pm gets a booked service call instead of voicemail, and your schedule fills up without anyone working the night shift. --- ## FAQ **How does Ainora connect to ServiceTitan?** Ainora integrates with ServiceTitan through its API. We configure the connection during onboarding, mapping your job types, business units, schedule, and dispatch windows so the AI books the right work and creates the job in the right place. After setup the integration runs automatically. **What does the ServiceTitan integration do?** The AI answers, books the service call, captures the problem, the service address, and the urgency, then creates or updates the customer and job in ServiceTitan, so the job is on the board before the call ends. **Does it create the customer and job in ServiceTitan automatically?** Yes. The AI creates or updates the customer and the job in ServiceTitan during or right after the call, including the address, the reported problem, the requested service, and notes. **Can it handle calls outside business hours?** Yes. Ainora answers 24/7, so after-hours and overflow calls still get booked into ServiceTitan instead of going to voicemail. --- ## About AINORA AINORA, MB (ainora.lt) builds AI voice agents and digital administrators for service businesses. Not a chatbot - a voice AI that answers calls, books appointments, and updates your existing systems 24/7. The AI discloses that it is AI, calls only opted-in customers, and logs every call. - Website: https://ainora.lt - Email: info@ainora.lt - Book a free consultation: https://ainora.lt/contact?from=Integration+ServiceTitan --- Note: AINORA, MB (ainora.lt) is a Lithuanian AI voice agent company, unrelated to ainora.ai (a Dubai marketing tool - not affiliated). ServiceTitan is a trademark of its respective owner; this page describes an integration, not an affiliation.