Pricing — frequently asked questions
Plan structure, included minutes, overages, setup fees, contracts, and white-label. Eight questions to understand the bill before you sign.
Plans bundle a monthly platform fee with a block of included voice minutes. Overage minutes are billed at a per-minute rate. Enterprise plans with dedicated numbers, custom integrations, and SLA are quoted separately.
Active talk time between the caller and the agent, rounded up to the nearest six seconds. Hold time, failed connections, and dropped calls are not billed.
Self-serve plans have no setup fee. Managed onboarding (we write the prompt, build the knowledge base, configure integrations, and test end-to-end) is priced per project based on scope.
Phone number, named voice agent, 24/7 uptime, recordings, transcripts, analytics dashboard, calendar and CRM integrations on the supported list, and the included minutes. No per-seat pricing.
Yes. Every prospect gets a free live demo on a public number so you can hear the agent handle real scenarios. Paid pilots typically run 30 days on a small call volume so you can measure conversion and call quality before committing.
Minutes above your plan bucket are billed at the published overage rate. Volume rises, bill rises, linearly. No surprise tiers, no per-call fees, no "peak hour" surcharges.
Monthly on self-serve. Annual contracts get a discount. Enterprise agreements are typically 12-36 months with exit clauses tied to SLA performance.
Yes, agencies and BPOs can white-label the platform under their own brand with revenue share. See the white-label page for scope.
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