More calls reviewed. Same QA team.

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Checking every call, required disclosures, promises made, opt-out requests.

Jessica·English

+1 (218) 636-0234

Every call ends scored, flagged and followed up.

Example

Jessica

Service call · inbound

Live00:42

00:02
Jessica
Thanks for calling Harbourside Insurance, this is Jessica. Calls are recorded for quality. How can I help?
00:10
Caller
I'd like to move my payment date to the 5th.
00:15
Jessica
I can do that. To confirm it is you, what is your date of birth?
00:22
Caller
12 March 1984.
00:25
Jessica
Thank you. Your payment date is now the 5th, and you'll get a confirmation by email.

Done in your systems3/3

QA scorecard · Call 3318

Rubric: service calls v4

Scored today

1,284 of 1,284

Recording disclosure00:03
Identity check before change00:19
Request resolved00:31
Confirmation given00:34
ToneCalm

Score98/ 100

No review needed

Outcome

Every call scored, not a 3% sample.

Jessica

Post-call survey · outbound

Live00:42

00:02
Jessica
Hi Mr Barker, it's Jessica from Harbourside Insurance. You spoke to Dan this morning. From 1 to 5, how well did we help?
00:12
Caller
A 2. Nobody explained what happens next with my claim.
00:17
Jessica
I'm sorry. Amy, Dan's team lead, will call you Thursday at 10 to walk you through it.

Done in your systems3/3

Post-call survey · Call 3290Agent: Dan Reid

"Nobody explained what happens next."

QA review queue

Call 3290

Survey 2 of 5 · next steps unclear

Flagged

Call 3264

Disclosure late, 00:41

Call 3251

Long hold, 4 min

Task · Amy Shaw, team lead

Callback to Mr Barker, Thu 10:00

Outcome

Unhappy customers caught the same day, not at renewal.

Jessica

Broken promise · outbound

Live00:42

00:02
Jessica
Hi Mrs Lowe, it's Jessica from Harbourside Insurance. On Monday we promised to email your claim form, and it hadn't gone out. I've just sent it.
00:13
Caller
Oh, thank you. I was about to chase that.
00:18
Jessica
You're welcome. It's in your inbox now, and I've noted that it's sorted.

Done in your systems3/3

QA · promises made on calls

Call 2240 · Mon 14:12 · Agent: Leah Grant

00:52

"I'll email you the claim form today."

Kept, closed

Email · sent

Your claim form, as promised

Attached, with a prepaid envelope option for the photos.

Salesforce · Case 7714

Promise from call 2240 closed. Customer thanked us.

Outcome

What your team promises on calls actually happens.

Jessica

Renewal reminder · outbound

Live00:42

00:02
Jessica
Hi Mr Walsh, it's Jessica from Harbourside Insurance. Your home policy renews next month. Do you have a minute to check your details?
00:12
Caller
Honestly, please don't call me again.
00:15
Jessica
Understood. I've removed your number from all our call lists, and you'll get a written confirmation.

Done in your systems3/3

Compliance · live checkOpt-out detected

00:21

Honestly, please don't call me again.

CRM · Do-not-call list

+44 7700 900418

All campaignsAdded 10:21:07

Audit log

10:21:04Opt-out phrase on call 5127
10:21:07Number suppressed, all lists
10:21:09Clip 00:19 to 00:24 kept

Outcome

Opt-outs applied everywhere, with proof for the audit.

Jessica

Complaint · ombudsman named

Live00:42

00:02
Caller
My claim has been stuck for five weeks. If it isn't sorted, I'm going to the ombudsman.
00:10
Jessica
I understand. Helen, our compliance officer, has your claim and what you just told me. Putting you through now.

Done in your systems3/3

Your routing rules

Routine serviceJessica
Ombudsman or regulator namedCompliance officer
Vulnerable customerSenior agent

Microsoft Teams · Brief

For Helen Price, compliance officer

Customer: Graham Kerr, home policy
Issue: Claim delay, 5 weeks
Flag: Ombudsman named at 00:14

Jessica

Helen

Connected, briefed

Outcome

Regulatory risk reaches the right person in minutes, already briefed.

You choose who goes to a person. How handover works · What AI does on every call

Already on these? We plug in.

Calendly
Microsoft Dynamics 365 Business Central
n8n
Salesforce
Zapier
Freshsales
Intercom
ClickUp
EZLynx
Instagram
Telegram
a3
InsERT Subiekt
Calendly
Microsoft Dynamics 365 Business Central
n8n
Salesforce
Zapier
Freshsales
Intercom
ClickUp
EZLynx
Instagram
Telegram
a3
InsERT Subiekt
Calendly
Microsoft Dynamics 365 Business Central
n8n
Salesforce
Zapier
Freshsales
Intercom
ClickUp
EZLynx
Instagram
Telegram
a3
InsERT Subiekt

Applied Epic
Google Calendar
Make
Microsoft Outlook / Microsoft 365
QuickBooks Online
WhatsApp Business
Zendesk
Docusign
Gmail / Google Workspace
ERPNext
Facebook Lead Ads
Messenger
Viber
Agnum
Zucchetti
JTL-Wawi
Aruba Fatturazione Elettronica
Applied Epic
Google Calendar
Make
Microsoft Outlook / Microsoft 365
QuickBooks Online
WhatsApp Business
Zendesk
Docusign
Gmail / Google Workspace
ERPNext
Facebook Lead Ads
Messenger
Viber
Agnum
Zucchetti
JTL-Wawi
Aruba Fatturazione Elettronica
Applied Epic
Google Calendar
Make
Microsoft Outlook / Microsoft 365
QuickBooks Online
WhatsApp Business
Zendesk
Docusign
Gmail / Google Workspace
ERPNext
Facebook Lead Ads
Messenger
Viber
Agnum
Zucchetti
JTL-Wawi
Aruba Fatturazione Elettronica

HubSpot
Microsoft Teams
Slack
Xero
Freshdesk
Google Sheets
Airtable
Google Drive
DATEV
Rivilė
TeamSystem
Directo
Finvalda
Axonaut
HubSpot
Microsoft Teams
Slack
Xero
Freshdesk
Google Sheets
Airtable
Google Drive
DATEV
Rivilė
TeamSystem
Directo
Finvalda
Axonaut
HubSpot
Microsoft Teams
Slack
Xero
Freshdesk
Google Sheets
Airtable
Google Drive
DATEV
Rivilė
TeamSystem
Directo
Finvalda
Axonaut

+ Any system with an API

Trademarks belong to their owners. Shown to name the systems we connect to, not a partnership.

Where do your training gaps get lost?

Calls nobody ever listens to

Every call transcribed and scored against your own rubric.

Promises made on calls, never kept

Commitments logged in the CRM during the call, then followed up.

Opt-outs lost between systems

Do-not-call requests caught on the call and applied everywhere.

Evidence nobody can find in an audit

Every call, transcript and flag kept where auditors can find it.

Questions QA and compliance teams ask.

Traditional QA listens to 2 to 5 percent of calls and hopes the sample is representative. AI scores 100 percent, surfaces exceptions against your rubric, and lets your QA team spend their hours reviewing only the calls that need human judgment. The training gaps that used to hide in the other 97 percent are visible.

Yes. For regulated workflows, AI monitors live calls and alerts supervisors the moment a required disclosure is skipped or a prohibited phrase is used. Post-call, AI builds a compliance audit log with timestamped evidence for every interaction.

Most QA and compliance deployments go live in about two weeks. Week 1 is discovery: we map your scorecard, required phrases, compliance rules, and escalation alerts. Week 2 is build, test, integration with your recording platform, and calibration against historic calls so scores match your existing QA baseline.

AI handles the initial scoring, flagging, and clipping. For exceptions, borderline sentiment, ambiguous compliance cases, or disputes, AI routes the call to a human QA reviewer with the clip, transcript, and flagged segment highlighted. Your reviewer confirms, overrides, or escalates. The AI learns from every override.

Yes. AI scores inbound service, outbound sales, collections, surveys, and retention calls to whatever rubric you configure. Different scorecards for different call types are supported from day one.

Ready to review every call?

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