Quality Control & Compliance Teams
Your QA team listens to 3% of calls. The other 97% hide your training gaps.
AI scores every call against your rubric. Script adherence, compliance phrases, sentiment shifts, coaching clips. Your QA team stops sampling and starts managing exceptions.
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The QA coverage gap
of contact center calls reviewed under traditional manual QA sampling, per industry benchmark
call coverage achievable with AI-driven quality management at a fraction of the manual cost
reduction in QA review time reported by contact centers moving from sampling to AI-first scoring
Sources: Gartner Contact Center QA benchmarks, CCW Market Study, McKinsey Contact Center Report
What it does
Built for how QA teams actually review.
100% call transcription and scoring
Every call, every agent, every shift. AI transcribes and scores in near real-time, so QA review shifts from random samples to exception management.
Script adherence flagging
AI compares each call against your required openings, disclosures, and confirmations. Missed steps surface in a dashboard with the exact timestamp and clip.
Compliance phrase detection
Mini-Miranda, consent language, recording disclosures, required scripts. AI watches every call for regulator-mandated phrasing and flags any miss.
Sentiment and escalation alerts
AI tracks caller sentiment shifts and flags escalation risk in real time. Supervisors get alerted while the call is still live, not in the post-call review.
Coaching-ready clip generation
AI clips the exact moment an agent nailed the rebuttal or missed the empathy cue. Your coaches build training libraries without scrubbing hours of audio.
Multilingual audit
Mixed-language call floors? AI scores calls in 100+ languages to the same rubric. Your QA team stops being limited to the languages they personally speak.
Hear our AI in action
Jessica is our sales assistant. Same voice tech, configured for QA and compliance monitoring.
Why now
Sampling was a constraint. AI removes it.
Small samples miss systemic issues
AI reviews 100 percent of calls. A pattern that appears in 12 percent of conversations is visible the week it starts, not in a quarterly audit.
Compliance violations are expensive
Missed mini-Miranda or consent disclosure is caught the same day. Your compliance officer reviews exceptions with timestamped clips, not subpoenas.
Coaching is reactive
AI surfaces the exact clip of the rebuttal that closed and the empathy cue that was missed. Coaches build curricula from evidence, not anecdote.
Reviewer hours do not scale
Scoring runs automatically. Your reviewers spend their hours on the 3 to 8 percent of calls that need judgment, not the 92 percent that follow the script.
How it works
From call recording to coaching clip.
Call recorded and ingested
AI pulls calls from your recording platform automatically. Inbound, outbound, all agents, all shifts.
AI transcribes and scores
Every call scored against your rubric. Script adherence, compliance phrases, sentiment, disposition. Flags raised where required.
Reviewers handle exceptions
Your QA team sees a prioritized queue: compliance misses first, borderline sentiment next, strong coaching moments highlighted.
Choice architecture
What AI scores. When a reviewer joins.
AI handles the volume. Your reviewers handle the judgment calls, with context already attached.
AI scores
Every call, every shift
A reviewer joins
With context attached
Your rubric, required phrases, and escalation thresholds are set during onboarding. Adjust anytime through your account manager.
What you get from us
Your partner, not just a tool.
Every QA team has its own scorecard, required phrases, and calibration history. We build around yours and calibrate against your baseline so scores stay trustworthy.
Week 1
Discovery and configuration
We map your scorecard, required phrases, compliance rules, and escalation alerts. We review historic calls to learn your calibration baseline.
Week 2
Build and calibration
We build your scoring, connect to your recording platform, and calibrate against historic calls so AI scores match your existing QA baseline before go-live.
Ongoing
Weekly calibration
Your account manager reviews override patterns, updates the rubric as scripts and compliance shift, and flags any systemic pattern that needs your team.
Integrations
Plugs into the QA and recording stack you already run.
AI writes scores, flags, and clips straight into your QM and ticketing tools. No separate review app to chase.
Plus 7,000+ apps via Zapier, Make, and n8n. If your system has an API, we connect it.
Enhanced handoff
How the review handoff works.
When AI flags a compliance concern, it does not just raise a ticket. It prepares the full context so the reviewer decides in minutes, not hours.
Scorecard updated, agent dashboard refreshed, coaching clips tagged for library.
Overrides feed back to AI so next week's scoring is sharper.
FAQ
Frequently asked questions.
Ready to stop sampling and start seeing?
Let AI score every call so your QA team can spend their hours on the ones that need human judgment.
Book a free consultation