More consultations booked. Same team.
Booking consultations, filler reviews, skin courses, laser sessions.
Every enquiry ends with the consultation already booked.
Example
Jessica
New enquiry · 9pm00:42
- 00:02Caller
Hi, I'm thinking about lip filler, but I've never had anything done.
- 00:08Jessica
Lovely to hear from you. First visits start with a consultation with Dr. Hale, so she can talk it through with you. Wednesday at 6 or Saturday at 11?
- 00:21Caller
Saturday, please.
- 00:24Jessica
Booked, Saturday at 11 with Dr. Hale. I've sent your medical history form so it's done before you arrive.
Done in your systems3/3
Pabau · DiarySat 18 Oct
Dr. HaleGraceMia10:0011:0012:0013:00
Anti-wrinkle
Review
Dermal filler
Microneedling
Skin booster
Facial peel
Signature facial
Consultation
Lip filler · AInora
Pabau · Lead
Jade WilsonNew lead
- Source
- Instagram ad
- Interest
- Lip filler
SMS · to client
Consultation with Dr. Hale, Sat 18 Oct at 11:00. Your medical history form is in your inbox.
Delivered
- Pabau: new lead, Instagram ad, lip filler
- Pabau: consultation Sat 11:00, Dr. Hale
- Form: medical history sent
Outcome
An evening enquiry, booked in for a consultation.
You choose who goes to a person. How handover works · What AI does on every call
Already on these? We plug in.
- Cliniko
- Microsoft Outlook / Microsoft 365
- Zapier
- Jane
- HubSpot
- Microsoft Teams
- Make
- Boulevard
- Salesforce
- Google Calendar
- Slack
- n8n
+ Any system with an API
Trademarks belong to their owners. Shown to name the systems we connect to, not a partnership.
Where do your consultations get lost?
Evening enquiries left till morning
Answered at 9pm and booked into a consultation.
Ad leads that go cold
Called within a minute, booked with the right practitioner.
Clients who miss their next treatment
Called when a treatment is due, rebooked with the same practitioner.
Courses booked one session at a time
Every remaining session booked at the right spacing.
Keep reading: Med spa automation guide · Reactivation benchmarks · Win-backs without discounting · Waitlist refill · Salons · Spa and wellness
Questions med spa owners ask before switching the phones over.
Yes. AINORA is configured to handle aesthetic inquiries with professionalism and discretion. The AI provides factual information about procedures, recovery times, and session counts without making medical claims or pushing specific treatments.
AI shares price ranges from your configured price list. For treatments where the final cost depends on assessment (e.g., number of Botox units), AI explains the consultation process and provides starting prices.
AINORA tracks multi-session treatment plans and proactively contacts patients when their next session is due. For example, if a patient completed laser session 2 of 6, AI will call to schedule session 3 at the appropriate interval.
Onboarding takes about two weeks. Week 1 is discovery and configuration: we map your treatment menu, price ranges, practitioner schedules, and escalation rules. Week 2 is build and test: we connect to your booking system and CRM, run test calls, and let you review recordings before go-live. After launch, your account manager reviews transcripts weekly and updates the agent as your services evolve.
AI handles the routine calls: booking, treatment information, price ranges, follow-ups. For clinical questions, complications, complex treatment plans, or sensitive conversations, AI transfers to your practitioner and briefs them with the full call context first, so the client does not have to repeat themselves.
They overlap and the difference is what happens at the end of the call. An answering service records the enquiry and passes it to someone who calls back, which means the aesthetic buyer researching four clinics at 21:00 is still waiting for one of them in the morning. An AI receptionist finishes the job on the call: it answers the treatment question, quotes only the ranges you publish, checks the practitioner's real availability, books the consultation and sends the confirmation. On a salon side of the business it does the same for chair and room bookings. The distinction matters most on evenings and weekends, which is when aesthetic enquiries cluster.
Med spas rarely run one system. There is usually a booking or spa-management platform holding the diary, a client record holding treatment history and consent forms, and a CRM or marketing tool holding the enquiry. We connect to the booking platform for availability and to write the appointment, and to the CRM for lead follow-up. Where a platform exposes an API we write directly; where it does not, or where your plan does not include API access, the booking runs through a supervised confirmation step so a person accepts it in one click and the client still gets the SMS immediately. We confirm which of the two applies to your account during the first week, against your actual install rather than a feature list.
No, and this is the one boundary worth being blunt about. Suitability is an assessment, not an answer, and the agent is built to say so and book the consultation rather than approximate a practitioner. The same applies to anything involving a reaction, swelling, a result the client is unhappy with, or a question about medication or a medical condition. Those go to a person with the history already collected. What the agent does answer freely is the factual layer around a treatment: how the session runs, how long it takes, how many sessions a plan typically has, downtime, and what to do before and after, all from the wording you approve.
Published ·Updated