Question 1

Can AI handle sensitive aesthetic treatment inquiries?

Accepted Answer

Yes. AINORA is configured to handle aesthetic inquiries with professionalism and discretion. The AI provides factual information about procedures, recovery times, and session counts without making medical claims or pushing specific treatments.

Question 2

Can the AI provide treatment pricing?

Accepted Answer

AI shares price ranges from your configured price list. For treatments where the final cost depends on assessment (e.g., number of Botox units), AI explains the consultation process and provides starting prices.

Question 3

How does AI handle treatment plan scheduling?

Accepted Answer

AINORA tracks multi-session treatment plans and proactively contacts patients when their next session is due. For example, if a patient completed laser session 2 of 6, AI will call to schedule session 3 at the appropriate interval.

Question 4

How long does it take to launch AI at my clinic?

Accepted Answer

Onboarding takes about two weeks. Week 1 is discovery and configuration: we map your treatment menu, price ranges, practitioner schedules, and escalation rules. Week 2 is build and test: we connect to your booking system and CRM, run test calls, and let you review recordings before go-live. After launch, your account manager reviews transcripts weekly and updates the agent as your services evolve.

Question 5

What happens when a caller needs to speak with a real practitioner?

Accepted Answer

AI handles the routine calls: booking, treatment information, price ranges, follow-ups. For clinical questions, complications, complex treatment plans, or sensitive conversations, AI transfers to your practitioner and briefs them with the full call context first, so the client does not have to repeat themselves.

Question 6

Is an AI receptionist for a med spa the same as an AI answering service for medspas and salons?

Accepted Answer

They overlap and the difference is what happens at the end of the call. An answering service records the enquiry and passes it to someone who calls back, which means the aesthetic buyer researching four clinics at 21:00 is still waiting for one of them in the morning. An AI receptionist finishes the job on the call: it answers the treatment question, quotes only the ranges you publish, checks the practitioner's real availability, books the consultation and sends the confirmation. On a salon side of the business it does the same for chair and room bookings. The distinction matters most on evenings and weekends, which is when aesthetic enquiries cluster.

Question 7

Which med spa booking systems can the AI receptionist book into?

Accepted Answer

Med spas rarely run one system. There is usually a booking or spa-management platform holding the diary, a client record holding treatment history and consent forms, and a CRM or marketing tool holding the enquiry. We connect to the booking platform for availability and to write the appointment, and to the CRM for lead follow-up. Where a platform exposes an API we write directly; where it does not, or where your plan does not include API access, the booking runs through a supervised confirmation step so a person accepts it in one click and the client still gets the SMS immediately. We confirm which of the two applies to your account during the first week, against your actual install rather than a feature list.

Question 8

Can the AI receptionist tell a client whether a treatment is right for them?

Accepted Answer

No, and this is the one boundary worth being blunt about. Suitability is an assessment, not an answer, and the agent is built to say so and book the consultation rather than approximate a practitioner. The same applies to anything involving a reaction, swelling, a result the client is unhappy with, or a question about medication or a medical condition. Those go to a person with the history already collected. What the agent does answer freely is the factual layer around a treatment: how the session runs, how long it takes, how many sessions a plan typically has, downtime, and what to do before and after, all from the wording you approve.

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Questions med spa owners ask before switching the phones over.

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