More treatments booked. Same team.
Booking couples massages, facials, spa days, gift vouchers.
Every call ends with the treatment already booked.
- 00:02Caller
Could we book a couples massage for Saturday afternoon? It's our anniversary.
- 00:08
JessicaCongratulations! The couples suite is free at 2, with Nina and Leo. I can add the thermal suite afterwards. Shall I book it?
- 00:18Caller
Yes please, that sounds lovely.
- 00:21Jessica
Booked for two, Saturday at 2 in the couples suite. I've noted the anniversary and texted you the details.
- Guests
- 2, couples suite
- Added
- Thermal suite after
- Fresha: client found, anniversary noted
- Fresha: couples suite Sat 14:00, Nina and Leo
- SMS: confirmation and arrival tips sent
- 00:02Caller
I'd like to buy a spa day as a present for my sister and her husband.
- 00:09Jessica
Lovely idea. Our spa day for two has the thermal suite, a massage each and lunch. Shall I make it out to them?
- 00:19Caller
Yes, to Emma and Tom. Email it to me, and could you post a card too?
- 00:26Jessica
Done. The e-voucher is in your inbox now, and the printed card goes out first class on Monday.
- Fresha: voucher issued, spa day for two
- Email: e-voucher sent to the buyer
- Task: printed card posted Mon
- 00:02Jessica
Hi David, it's Jessica from Willow Day Spa. You've two massages left on your package, and they're valid until the end of November. Shall I book one in?
- 00:14Caller
Good reminder, yes. An evening if you can.
- 00:18Jessica
Nina has Thursday at 6. Booked, and I'll remind you about the last one in November.
- David Evans2 of 530 NovBooked
- Laura Mills1 of 612 Dec
- Sam Porter3 of 520 Dec
- Ruth King2 of 44 Jan
- Fresha: package, 2 of 5 left, expires 30 Nov
- Fresha: sports massage Thu 18:00, Nina
- Fresha: session 4 of 5 used, reminder set
- 00:02Jessica
Hi Chloe, it's Jessica from Willow Day Spa. A 5pm facial just opened today. You asked for an after-work slot. Would you like it?
- 00:13Caller
Oh perfect, yes please.
- 00:16Jessica
You're booked at 5 today in Room 2, and I've released your slot next Tuesday.
- 1Chloe BarnesAfter workAccepted
- 2Fiona GrantWeekendsWaiting
- 3Holly AdamsAny timeWaiting
- Fresha: cancellation, Thu 17:00 open
- Waitlist: first of 3 called, accepted
- Fresha: moved from Tue 21 Oct to Thu 17:00
- 00:02Caller
I'm organising a hen party for ten in November. Could we have the thermal suite to ourselves?
- 00:10Jessica
That's one for Sophie, who plans our groups. She has the date and numbers already. Putting you through now.
- Treatments and vouchersJessica
- Groups of 6 or moreSophie, events
- ComplaintsSpa manager
- Group
- Hen party, 10 guests
- Date
- Sat 22 Nov, afternoon
- Wants
- Private thermal suite
Jessica- Routing: group of 6 or more, needs a person
- Brief: sent to Sophie (group, date, private use)
- Handover: warm transfer, nothing to repeat
You choose who goes to a person. How handover works · What AI does on every call
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Square
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Trademarks belong to their owners. Shown to name the systems we connect to, not a partnership.
Where do your bookings get lost?
Calls while every therapist is in a room
Answered on the first ring, booked into the right room.
Gift vouchers asked for after hours
Sold and sent at 8pm, not left on voicemail.
Package sessions left unused
Guests called before their sessions expire, and booked in.
Cancellations leave rooms empty
The waitlist is called the moment a slot opens.