More treatments booked. Same team.

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Booking couples massages, facials, spa days, gift vouchers.

Jessica·English

+1 (218) 636-0234

Every call ends with the treatment already booked.

Example

Jessica

Couples · anniversary

Live00:42

00:02
Caller
Could we book a couples massage for Saturday afternoon? It's our anniversary.
00:08
Jessica
Congratulations! The couples suite is free at 2, with Nina and Leo. I can add the thermal suite afterwards. Shall I book it?
00:18
Caller
Yes please, that sounds lovely.
00:21
Jessica
Booked for two, Saturday at 2 in the couples suite. I've noted the anniversary and texted you the details.

Done in your systems3/3

Fresha · RoomsSat 18 Oct

Couples suiteRoom 1Room 213:0014:0015:0016:00

Couples ritual

Hot stone for two

Deep tissue

Facial

Aromatherapy

Body wrap

Reflexology

Couples massage · Ahmed

Nina & Leo · AInora

Fresha · Client

Omar AhmedAnniversary

Guests: 2, couples suite
Added: Thermal suite after

SMS · to client

Couples massage, Sat 18 Oct at 14:00. Arrive 15 min early for robes. Happy anniversary!

Delivered

Outcome

The right room and two therapists, booked in one call.

Jessica

Gift voucher · evening

Live00:42

00:02
Caller
I'd like to buy a spa day as a present for my sister and her husband.
00:09
Jessica
Lovely idea. Our spa day for two has the thermal suite, a massage each and lunch. Shall I make it out to them?
00:19
Caller
Yes, to Emma and Tom. Email it to me, and could you post a card too?
00:26
Jessica
Done. The e-voucher is in your inbox now, and the printed card goes out first class on Monday.

Done in your systems3/3

Fresha · Gift voucherIssued

Willow Day Spa

Spa day for two

Thermal suite · 60 min massage each · lunch

For Emma & Tom

Code

WLW-7Q4K-2M

Valid until

14 Oct 2027

Email · to buyer

Your gift for Emma & Tom is ready

e-voucher attached · sent 19:42

Task · Front desk

Post printed card

Gift box · first class · Mon 13 Oct

Outcome

Gift vouchers sold at 8pm, not left on voicemail.

Jessica

Package · sessions left

Live00:42

00:02
Jessica
Hi David, it's Jessica from Willow Day Spa. You've two massages left on your package, and they're valid until the end of November. Shall I book one in?
00:14
Caller
Good reminder, yes. An evening if you can.
00:18
Jessica
Nina has Thursday at 6. Booked, and I'll remind you about the last one in November.

Done in your systems3/3

Fresha · PackagesExpiring · 60 days

ClientLeftExpires

David Evans2 of 530 NovBooked
Laura Mills1 of 612 Dec
Sam Porter3 of 520 Dec
Ruth King2 of 44 Jan

Fresha · Appointment

Sports massageNew

Thu 23 Oct 18:00 · Nina

Fresha · Package

Session 4 of 5 used

One left, a reminder set for November

Outcome

Prepaid sessions used, and guests who come back.

Jessica

Cancellation · waitlist

Live00:42

00:02
Jessica
Hi Chloe, it's Jessica from Willow Day Spa. A 5pm facial just opened today. You asked for an after-work slot. Would you like it?
00:13
Caller
Oh perfect, yes please.
00:16
Jessica
You're booked at 5 today in Room 2, and I've released your slot next Tuesday.

Done in your systems3/3

Fresha · Thu 16 Oct17:00 to 18:00

Chloe Barnes · Room 2

Signature facial · booked by AInora

Filled

Waitlist · facials, this week

1Chloe BarnesAfter workAccepted
2Fiona GrantWeekendsWaiting
3Holly AdamsAny timeWaiting

ReleasedTue 21 Oct 18:00 back in the book

Outcome

A cancelled room, full again the same day.

Jessica

Group · 10 guests

Live00:42

00:02
Caller
I'm organising a hen party for ten in November. Could we have the thermal suite to ourselves?
00:10
Jessica
That's one for Sophie, who plans our groups. She has the date and numbers already. Putting you through now.

Done in your systems3/3

Your routing rules

Treatments and vouchersJessica
Groups of 6 or moreSophie, events
ComplaintsSpa manager

Brief · to Sophie

For Sophie, events lead

Group: Hen party, 10 guests
Date: Sat 22 Nov, afternoon
Wants: Private thermal suite

Jessica

Sophie

Connected, briefed

Outcome

Big bookings reach your events lead, already briefed.

You choose who goes to a person. How handover works · What AI does on every call

Already on these? We plug in.

Square
Microsoft Outlook / Microsoft 365
Zapier
Square
Microsoft Outlook / Microsoft 365
Zapier
Square
Microsoft Outlook / Microsoft 365
Zapier

+ Any system with an API

Trademarks belong to their owners. Shown to name the systems we connect to, not a partnership.

Where do your bookings get lost?

Calls while every therapist is in a room

Answered on the first ring, booked into the right room.

Gift vouchers asked for after hours

Sold and sent at 8pm, not left on voicemail.

Package sessions left unused

Guests called before their sessions expire, and booked in.

Cancellations leave rooms empty

The waitlist is called the moment a slot opens.

Questions spa owners ask.

Yes. AINORA checks specialist and room availability in real time and books massages, facials, sauna, and yoga classes directly into your scheduling system. Guests receive an SMS confirmation instantly.

AI guides callers through available denominations, digital vs physical delivery, and occasion options. It captures buyer details and delivery preferences so your team can process orders quickly.

Yes. AI provides detailed information about spa day packages, monthly memberships, tier benefits, and what each treatment includes. Guests have what they need to choose the right option.

Yes. AI coordinates bachelorette parties, corporate wellness days, and small group reservations. It checks multi-specialist availability and stages the booking for your coordinator to confirm.

Yes. AI sends SMS confirmations and pre-visit preparation reminders (arrival time, what to bring). Guests arrive prepared and no-show rates drop.

Most spas go live in about two weeks. Week 1 is discovery and configuration: we map your services, specialists, packages, and gift card options. Week 2 is build and test. After launch, your account manager tunes the agent weekly.

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