How AInora Works

Handling missed calls, bookings, reminders, win-back calls.

JessicaJessica·English

Connected, trained, tested, live.

One AI agent that starts by answering your missed calls, then takes on bookings and outbound calls, one job at a time.

Example
  1. 1Connect
  2. 2Learn
  3. 3Test call
  4. 4Live
Brightwell Dental · LeedsLive
128
Calls answered
41
Booked
9
Sent to your team
Today
09:12
Mrs Carter
Check-up booked, Tue 14:00
09:18
New patient
Whitening enquiry, callback set
09:25
Mr Patel
Moved to Fri 09:30, SMS sent

Already on these? We plug in.

  • Bitrix24
  • HubSpot
  • Microsoft Dynamics 365 Business Central
  • n8n
  • Pipedrive
  • Salesforce
  • WhatsApp Business
  • Zendesk
  • Docusign
  • Gmail / Google Workspace
  • Kommo
  • Airtable
  • Exact Online
  • HighLevel
  • Telegram
  • a3
  • Cegid
  • Fatture in Cloud
  • Lexware Office
  • sevDesk
  • wFirma
  • enova365
  • InsERT Subiekt
  • Sellsy
  • weclapp
  • EBP
  • Calendly
  • Make
  • Microsoft Outlook / Microsoft 365
  • Odoo
  • QuickBooks Online
  • SAP
  • Xero
  • Zoho CRM
  • Freshdesk
  • Google Sheets
  • monday CRM
  • ClickUp
  • Facebook Lead Ads
  • Instagram
  • Viber
  • Agnum
  • Comarch ERP
  • Holded
  • Pennylane
  • Symfonia
  • Zucchetti
  • Fakturownia
  • JTL-Wawi
  • SimplBooks
  • Aruba Fatturazione Elettronica
  • Merit Aktiva
  • Google Calendar
  • Microsoft Dynamics 365
  • Microsoft Teams
  • Oracle NetSuite
  • Sage
  • Slack
  • Zapier
  • Cal.com
  • Freshsales
  • Intercom
  • Scoro
  • ERPNext
  • Google Drive
  • Messenger
  • Zoho Books
  • B1.lt
  • DATEV
  • inFakt
  • Rivilė
  • TeamSystem
  • Directo
  • Finvalda
  • Labbis
  • Stekas Plius
  • Axonaut
  • Teamleader Focus
+ Any system with an API

Trademarks belong to their owners. Shown to name the systems we connect to, not a partnership.

Three jobs, one agent. Start with one.

  1. 1
    Use case 1Most teams start here

    Missed calls answered

    Never lose a lead again

    When a customer calls and you can't answer, the AI picks up. It greets them naturally, listens to their request, collects their name and contact details, and sends you an email summary with a call recording. No integration needed - works from day one.

  2. 2
    Use case 2Adds booking

    Bookings and CRM work

    The work done in your systems

    The AI connects to your CRM and calendar. It checks real-time availability, books appointments, reschedules visits, transfers complex calls to the right person, and sends SMS confirmations - exactly like a trained receptionist, but available 24/7.

  3. 3
    Use case 3Adds outbound

    Proactive Outbound

    Past customers called back

    The AI analyzes your customer database, finds people who stopped coming back, and proactively calls them with personalized offers. It suggests relevant services based on their history, confirms upcoming appointments, and turns dormant customers into recurring revenue.

What Happens During a Call

From the moment the phone rings to the confirmation SMS, in one call.

  1. 1
    Step 1

    Customer Calls

    A customer dials your number. The AI answers instantly with your custom business greeting.

  2. 2
    Step 2

    Understands the Request

    The AI listens, asks clarifying questions, and identifies what the customer needs - in natural conversation.

  3. 3
    Step 3

    Checks Availability

    Connects to your CRM in real time. Finds open slots, checks specialist schedules, verifies service options.

  4. 4
    Step 4

    Books or Captures Info

    Books the appointment directly, or captures the customer's details and reason for calling if no booking is needed.

  5. 5
    Step 5

    Confirms & Reports

    Sends SMS confirmation to the customer and a detailed email summary to your team - instantly.

AI Conference Bridge

When a call needs a human - AI does not just transfer. It creates a conference bridge, briefs your team in advance, monitors the conversation, and fills your CRM in real time.

Phase 1

Setup

  1. Step 1

    Customer Calls

    Customer dials your number. The system receives the call and instantly creates a conference bridge.

  2. Step 2

    Conference Bridge Created

    AI and customer join the same conference bridge. The customer hears a natural greeting - no hold music, no waiting.

Phase 2

AI Conversation

  1. Step 3

    Language Detection

    AI answers in a natural voice and automatically detects the caller's language - Lithuanian, Russian, or English.

  2. Step 4

    Caller Qualification

    AI qualifies the caller - identifies intent, needs, urgency level, and emotional state through natural conversation.

  3. Step 5

    FAQ Handling

    AI answers frequently asked questions from your knowledge base - pricing, hours, services, directions - without involving your team.

Phase 3

Handoff

  1. Step 6

    Team Member Dialed

    In the background, AI dials your available team member. The customer never hears ringing or hold music.

  2. Step 7

    AI Briefs Your Team

    Before joining, AI tells your team member: customer name, language, what they need, their emotional state, and key details.

  3. Step 8

    Seamless Handoff

    Team member joins the conference - already prepared with full context. Zero wait time for the customer, zero repetition needed.

Phase 4

Monitoring

  1. Step 9

    Silent Monitoring

    AI mutes itself but keeps listening. It prefills CRM data in real time as the conversation happens.

  2. Step 10

    Smart Intervention

    AI monitors for tension, confusion, or missed opportunities. If needed, it unmutes to provide facts, de-escalation, or suggestions.

Phase 5

Post-Call

  1. Step 11

    Full Analysis Generated

    Call ends - AI generates a complete analysis: conversation summary, employee performance review, and client behavior insights.

  2. Step 12

    Auto-Saved to CRM

    Everything is automatically saved to your CRM - call summary, customer data, next steps, and performance metrics. Nothing is lost.

AI That Remembers Every Customer

Every call builds a richer profile. The AI uses this memory to personalize every future interaction - so your customers feel valued, not processed.

Name & Contact

Greets returning callers by name without asking

Visit History

Knows when they last came and what services they used

Preferences

Remembers their preferred specialist, time slots, and special requests

Conversation Context

Recalls what was discussed in previous calls

Ready to See It in Action?

Try Voice Demo