Bitrix24 + AI Voice Agent
AINORA integrates with Bitrix24 CRM. The AI creates leads and deals, logs every call, and keeps your contacts and companies up to date - all from a single phone conversation.
The Bitrix24 integration is an AINORA AI voice agent connected to your Bitrix24 CRM. Bitrix24 manages leads, deals, contacts, companies, and pipelines for millions of organisations. AINORA adds the calling layer: the AI handles inbound and outbound calls, then creates leads and deals, logs each call as an activity, and updates the matching records automatically.
Creates leads automatically
AINORA captures the caller, qualifies them, and creates a new lead in Bitrix24 with name, phone, company, and any custom fields extracted from the conversation.
Creates and advances deals
When a call shows real intent, the AI creates a deal in your Bitrix24 pipeline and moves it to the right stage based on the conversation outcome.
Logs every call
Every AI call is logged in Bitrix24 as a call activity on the lead, contact, or deal, with duration, outcome, an AI summary, and a link to the recording.
Updates contacts & companies
New phone numbers, emails, and notes captured on the call are written back to the Bitrix24 contact and company records, keeping your CRM current.
Recognises returning callers
AINORA matches inbound numbers against Bitrix24 and greets known contacts by name, pulling up their deal and activity history before the call connects.
Triggers Bitrix24 automation
AI call outcomes update fields and stages that fire your existing Bitrix24 rules and triggers, so the right task, notification, or follow-up runs on its own.
How does AINORA connect to Bitrix24?
Connect the API
We connect through the Bitrix24 REST API and webhooks, then map fields, pipeline stages, and call settings during onboarding.
AI handles calls
Inbound and outbound calls are handled by the AI. It qualifies callers and captures everything that matters.
CRM updates itself
Leads, deals, call logs, and field updates flow into Bitrix24, firing your existing rules and triggers.
Frequently Asked Questions
How does AINORA connect to Bitrix24?
Bitrix24 exposes a REST API and inbound and outbound webhooks. AINORA connects through them, and we configure field mappings, pipeline stages, and call settings during onboarding. The connection works with Bitrix24 cloud and on-premise.
What does the Bitrix24 integration do?
It puts an AI voice agent on top of your Bitrix24 CRM. The AI handles inbound and outbound calls, then creates leads and deals, logs each call as an activity, and updates the matching contacts and companies, all without manual data entry.
Does it sync automatically?
Yes. Once configured, data flows both ways automatically. The AI reads live Bitrix24 records before a call and writes leads, deals, call logs, and field updates back the moment the call ends.
Will AI calls appear in the Bitrix24 timeline?
Yes. Each call is logged as a call activity on the relevant lead, contact, or deal with duration, outcome, an AI-generated summary, and a recording link, so your team sees the full interaction history inside Bitrix24.
Founder & CEO, AInora
Building AI digital administrators that replace front-desk overhead for service businesses across Europe. Previously built voice AI systems for dental clinics, hotels, and restaurants.
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AI handles the calls, Bitrix24 handles the data. Leads created, deals advanced, calls logged.
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