Restaurants & Hospitality
Your phone rings during service. That table goes to someone else.
AI host that handles reservations, special requests, wait list notifications, takeout and delivery coordination, and event inquiries, so every caller gets a real answer and your floor team stays on the floor. Hear it live: call +1 (929) 632-1061 (Eva at Osteria da Luca) to test a real reservation call in 60 seconds, no signup.
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The economics of a missed call
projected U.S. restaurant industry sales in 2026, with operators citing labor shortage as the top challenge
Source: National Restaurant Association 2026 State of the Industryof restaurant operators say they need more employees to meet customer demand
Source: NRA State of the Industry 2026of customers buy from the business that responds first to their inquiry
Source: Harvard Business ReviewWhat it does
Built for how restaurants actually run.
Reservations and rebooking
AI books tables by checking real-time availability, party size, seating preferences, and special occasions. Handles changes and cancellations without tying up the host stand.
Special requests and dietary notes
AI captures allergies, vegan/gluten-free preferences, highchair needs, birthday cakes, and VIP notes. Every request lands on the reservation record before the guest arrives.
Wait list management
When the floor is full, AI adds callers to the wait list, gives a realistic wait estimate, and sends an SMS when the table is ready. No more lost walk-ins.
Takeout and delivery coordination
AI takes takeout orders by phone, confirms menu items and modifications, quotes pickup times, and syncs the order to your POS. Kitchen stays focused on cooking.
Private events inquiries
AI handles large party, buyout, and catering inquiries. Collects date, guest count, budget, menu preferences, and dietary needs, then routes to your events coordinator.
Loyalty follow-ups
AI follows up with regulars who have not visited in a while, promotes new menus, and fills slow shifts by inviting loyalty guests to rebook at off-peak times.
Hear our restaurant host in action
Eva is a live AI host for a restaurant. Call to experience what your guests will.
Why now
The phone rings the hardest when the floor is the fullest.
Calls pile up during the dinner rush
AI answers every call instantly, even when 20 ring at once. Guests get through, your host stays at the stand seating tables.
Missed reservations go to the restaurant next door
One voicemail is a lost cover. AI captures every reservation request, confirms on the spot, and writes it to your reservation system.
Multi-location routing is messy
AI routes each caller to the right location, menu, and hours. No more hand-offs across a group, no more callers bouncing between numbers.
Staff turnover resets your phone etiquette
AI always follows the script you built. New hires focus on the floor, not on learning how to answer the phone under pressure.
How it works
From ringing phone to booked table.
Guest calls
AI answers within a second. Greets in the voice and language you set, identifies the location, and asks how it can help.
AI books, adds to wait list, or takes an order
Checks availability, captures special requests, confirms takeout items, or collects event details. Writes straight to your reservation system or POS.
Confirmation and follow-up
Guest gets an SMS confirmation. AI follows up on the wait list or sends a rebooking invite to loyalty guests later.
Choice architecture
What AI handles. When a human joins the table.
AI covers the routine 80 percent. Your manager steps in for the nuanced 20 percent, briefed with full context.
AI handles
Routine, instantly
A human joins the table
With full context
Your escalation rules are set during onboarding. Adjust anytime through your account manager.
What you get from us
Your partner, not just a tool.
Every restaurant runs differently. We build around your menu, your reservation rules, and your team. Not a self-serve template you configure alone.
Week 1
Discovery and configuration
We map your menu, pricing, table layout, service hours, and escalation rules. We listen to recent calls to learn how your host and managers actually talk to guests.
Week 2
Build and test
We build your AI host, connect it to your reservation system and POS, and run test calls through realistic dinner-rush scenarios. You review recordings before go-live.
Ongoing
Weekly calibration
Your account manager reviews call transcripts weekly, updates the agent when your menu, hours, or specials change, and flags any call that needs your attention. Not a ticket queue.
Integrations
Connects to the tools your restaurant already uses.
AI writes reservations, orders, and notes straight into your stack. No double entry, no CSV imports.
Plus 7,000+ apps via Zapier, Make, and n8n. If your system has an API, we connect it.
Enhanced handoff
How the handoff works.
When a guest needs the manager, AI does not just transfer. It briefs them first, so the guest never repeats themselves.
Books, reschedules, takes the order, answers menu questions, sends SMS confirmation.
No repeating. AI stays on to confirm the booking afterwards.
FAQ
Frequently asked questions.
Ready to stop missing reservations?
Let AI handle the phones so your team can focus on what matters, delivering an unforgettable dining experience.
Book a free consultation