AInora
US Chain and Multi-Location Restaurants

AI Voice Agent for US Restaurant Chains

AI voice agents that answer every ring across every unit, take takeout and delivery orders in English and Spanish, manage reservations and waitlists, and route catering inquiries to the right regional manager. One number, the whole chain, every shift.

Hear it live: call +1 (929) 632-1061 to test a real restaurant ordering flow in 60 seconds, no signup. The National Restaurant Association documents a $1.4T US industry where the phone still drives a large share of takeout, reservation, and catering revenue.

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POS Integrated|English + Spanish + 4 more|TCPA / PCI Aligned
$1.1T
US restaurant industry sales forecast (2024)
Source: National Restaurant Association
15.5M
US restaurant industry workforce
Source: National Restaurant Association
20-30%
of restaurant phone calls go unanswered during peak hours
Source: QSR Magazine
$540B
McKinsey-projected gen-AI productivity value across retail and CPG, including foodservice
Source: McKinsey (2023)

What does the voice agent actually do across every location?

What does an AI voice agent do for a multi-location restaurant chain?

Takeout and delivery ordering

AI takes order calls in English and Spanish, reads back items with modifiers and prices, captures payment, and writes the ticket straight to your POS. Every line item, every time.

Reservations and waitlist

AI books reservations against your real availability, manages waitlists, sends SMS confirmations and reminders. No more "we tried calling" no-shows.

Store-locator and routing

One number for the whole chain. AI asks the caller their zip code, identifies the nearest unit, and routes to the right menu, POS, and hours - or handles the call centrally.

Multilingual ordering

Native English and Spanish, plus Mandarin, Vietnamese, Korean, and Tagalog. Capture orders from your full customer base without a translation line.

POS and KDS integration

Writes orders directly to Toast, Olo, Square, Revel, Aloha, Micros, and Lightspeed. KDS receives the ticket the moment the caller confirms.

Catering and large-party inquiries

AI qualifies catering requests, captures guest count, menu preferences, and date, and routes to your regional catering manager. No more email tag for $5K orders.

Where does a chain lose phone orders today?

Where do US restaurant chains lose the most phone orders?

Phone rings during the Friday dinner rush, line cooks ignore it

AI answers every ring on the first second, takes the order, fires the ticket to KDS. Your team stays on the line.

Sunday-morning reservation calls overflow voicemail

AI takes reservations 24/7, books against real availability, sends SMS confirmation immediately.

One phone number, 47 locations, wrong-store orders every week

AI asks zip code, identifies the correct unit, routes the order to the right POS the first time.

Spanish-speaking regulars give up after three rings of English-only

AI greets in English, switches to Spanish on cue, completes the order in the customer's preferred language.

What does AI voice ordering look like at QSR scale?

What does the evidence say about AI voice ordering at QSR scale?

McDonald's automated drive-thru pilots

McDonald's tested AI-powered voice ordering across more than 100 US drive-thrus through 2024, demonstrating that conversational voice AI scales to the highest-volume QSR call pattern in the country.

Source: CNBC / McDonald's (2024)

Wendy's FreshAI

Wendy's deployed FreshAI to handle drive-thru voice orders across pilot locations, with the company reporting the system handles natural conversation patterns including substitutions and combo modifications at scale.

Source: Wendy's (2024)

Walmart conversational AI

Walmart deployed generative AI search and customer-service tools across its US operations, with the company citing measurable lift in self-service resolution rates that translate directly to phone-order use cases for restaurant chains.

Source: Walmart / WSJ (2024)

Integrations

Which POS systems integrate with the AI?

Toast, Olo, Square, Aloha, Micros, Revel, Lightspeed. No KDS retraining, no manager workarounds. Outbound SMS confirmations and reminders follow the consent rules set out in the Gartner customer-service AI forecast and broader US TCPA framework, with replacement-spend math sized against McKinsey's gen-AI productivity work and BCG's adjacent service-productivity benchmarks.

Toast·
Olo·
Square·
Aloha (NCR)·
Micros (Oracle)·
Revel·
Lightspeed·
Clover·
TouchBistro·
OpenTable·
Resy·
Stripe·
HubSpot·
Salesforce·
Custom API·
Toast·
Olo·
Square·
Aloha (NCR)·
Micros (Oracle)·
Revel·
Lightspeed·
Clover·
TouchBistro·
OpenTable·
Resy·
Stripe·
HubSpot·
Salesforce·
Custom API·

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JessicaJessica·English

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FAQ

Frequently asked questions.

AI opens the call by asking the caller their zip code or location preference. Based on the answer, it routes to the correct unit's menu, POS, and hours. For chains running centralized order-fulfillment hubs, AI takes the order itself and writes to the correct unit's ticket queue.
Yes. AI handles common modifiers (no onions, sauce on the side, swap fries for salad), prices substitutions correctly, and reads back the order for confirmation before submitting. For modifications outside menu rules, AI offers the closest available option or escalates to a manager.
Toast, Olo, Square, Revel, Aloha (NCR), Micros (Oracle), Lightspeed, Clover, TouchBistro, and any POS with an API. Orders write directly to the ticket queue and appear on the KDS the moment the caller confirms.
Yes. Payment capture uses PCI-compliant tokenization. Card numbers never touch our infrastructure or your POS in raw form. AI hands payment authorization to your existing PCI-validated payment processor.
AI sends SMS confirmations and reminders only with the explicit consent captured during the order. Consent records are stored and queryable. Outbound voice reminders use the same consent framework.
Pilot in 4-6 weeks at 1-3 units. Week 1-2: menu and POS integration mapping. Week 3-4: AI build and test ordering. Week 5-6: supervised live calls and rollout. Full chain rollouts run 2-4 months phased by region.
JB
Justas Butkus

Founder & CEO, AInora

Building AI digital administrators that replace front-desk overhead for service businesses across Europe. Previously built voice AI systems for dental clinics, hotels, and restaurants.

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Pick up every ring. Across every unit.

30-minute call. We baseline unanswered-call rate at one of your locations, then scope a 4-6 week pilot at 1-3 units.

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