Hotels & Hospitality Groups
A guest calls at 2am about a booking issue. Your front desk is stretched thin.
AI receptionist that books rooms and tables, captures special requests, coordinates early check-in, answers loyalty questions, and qualifies group inquiries, around the clock, in 100+ languages. Hear it live: call +1 (929) 632-1061 (Eva at Osteria da Luca) to test a real reservation call in 60 seconds, no signup.
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The economics of a missed guest call
U.S. lodging industry annual economic impact, with 5.5M+ jobs supported across hotels and resorts
Source: American Hotel & Lodging Associationprojected U.S. restaurant industry sales in 2024, employing more than 15 million people
Source: National Restaurant Associationof customers buy from the business that responds first to their inquiry
Source: Harvard Business ReviewWhat it does
Built for how hotels and restaurant groups actually run.
Reservation booking (room and table)
AI books hotel rooms and restaurant tables, checks real-time availability in your PMS or booking system, and sends confirmation by email or SMS.
Special request intake
AI captures guest preferences, anniversaries, dietary restrictions, and accessibility needs, then logs them to the guest profile for the front desk.
Early check-in requests
AI handles early check-in and late check-out requests, confirms availability, and flags the housekeeping team when a room needs priority turnover.
Restaurant table coordination
AI balances covers across seatings, handles walk-in waitlist queries, and confirms large parties with the manager before locking the reservation.
Loyalty program questions
AI answers questions about points, tier benefits, and redemption options so guests get quick answers without waiting for a loyalty desk agent.
Group booking inquiries
AI fields group and event inquiries, captures dates, headcount, budget, and room-block needs, and hands a qualified lead to your sales team.
Hear our AI in action
Eva handles reservations for a restaurant. Same voice tech, configured for hotels and hospitality groups.
Why now
Guests call at every hour. Front desks cannot scale.
Every missed call is OTA commission lost
AI answers direct-book calls instantly so you keep 15 to 25 percent that would have gone to Booking.com or Expedia.
International guests call in their own language
AI speaks 100+ languages. Guests get native-level conversation, no matter where they are calling from.
Night shift gets swamped during peak season
AI handles routine booking, check-in, and loyalty calls 24/7 so your night manager focuses on in-house guests.
Restaurant reservations compete with room bookings
AI handles both. Table reservations go to OpenTable or Resy. Room bookings go to your PMS. One phone line, two workflows.
How it works
From 2am call to confirmed booking.
Guest calls
AI answers every call instantly, in the guest's language, whether they are booking a room, table, or asking about loyalty points.
AI books or briefs
Checks availability in your PMS or booking platform, books the reservation, captures preferences, or escalates to your manager.
Confirmation and sync
Guest gets SMS or email confirmation. Reservation syncs to Mews, Opera, OpenTable, or Resy. Preferences go to the guest profile.
Choice architecture
What AI handles. When a human joins.
AI covers the routine 80 percent. Your on-duty manager steps in for the nuanced 20 percent, briefed with full context.
AI handles
Routine, instantly
A human joins
With full context
Your escalation rules are set during onboarding. Adjust anytime through your account manager.
What you get from us
Your partner, not just a tool.
Every property is different. We build around your room types, menus, loyalty tiers, and escalation rules. Not a self-serve template you configure alone.
Week 1
Discovery and configuration
We map your properties, room types, restaurant menus, loyalty program, and escalation rules. We listen to recent calls to learn how your front desk speaks to guests.
Week 2
Build and test
We build your AI, connect it to Mews, Opera, OpenTable, or your stack, and run test calls with realistic scenarios. You review recordings before go-live.
Ongoing
Weekly calibration
Your account manager reviews call transcripts weekly, updates the agent as your menus and rates evolve, and flags any conversation that needs your attention.
Integrations
Connects to the tools your hospitality team already uses.
AI writes reservations, notes, and guest preferences straight into your stack. No double entry, no CSV imports.
Plus 7,000+ apps via Zapier, Make, and n8n. If your system has an API, we connect it.
Enhanced handoff
How the handoff works.
When a guest needs your on-duty manager, AI does not just transfer. It briefs them first, so the guest never repeats themselves.
Books the room or table, captures preferences, answers loyalty questions, sends confirmation.
No repeating. AI stays on to complete the booking afterwards.
FAQ
Frequently asked questions.
Ready to stop losing direct bookings?
Let AI handle the phones so your team can focus on what matters, delivering memorable guest experiences.
Book a free consultation