More direct bookings. Same front desk.
Answering room bookings, table reservations, spa appointments, late check-outs, group enquiries.
Every guest call ends with the stay already booked.
Example
Jessica
Hotel · booking at 11pm00:42
- 00:02Caller
Hi, do you have a sea-view room for two nights from Friday the 17th?
- 00:09Jessica
I do. Room 204 faces the sea, and breakfast is included. Shall I book it?
- 00:16Caller
Yes please, under Doyle.
- 00:19Jessica
Booked, Mr Doyle. Friday to Sunday in the sea-view double. Your confirmation is in your inbox.
Done in your systems3/3
Mews · Room rack · Oct3 rooms free
RoomFri 17Sat 18Sun 19Mon 20101Classic dbl102Classic dbl201Sea-view dbl204Sea-view dbl301Suite
OkaforDirect
LindqvistOTA
BrennanOTA
MoreauDirect
Ali
Doyle2 nights · Direct
Email · to guestSent
Your stay at Harbourview Hotel
Fri 17 to Sun 19 Oct · Sea-view double, room 204 · Breakfast included
- Mews: 3 rooms free, Fri 17 to Sun 19 Oct
- Mews: room 204 booked, 2 nights, direct
- Email: confirmation sent
Outcome
Booked direct, even after the desk closes.
You choose who goes to a person. How handover works · What AI does on every call
Already on these? We plug in.
- Booking.com
- Little Hotelier
- CoverManager
- orderbird
- Tilby
- Cegid Revo XEF
- Microsoft Outlook / Microsoft 365
- Zapier
- Oracle OPERA Cloud
- Octorate
- Square
- POSbistro
- Ericsoft
- HubSpot
- Microsoft Teams
- Make
- SiteMinder
- Guestline
- SevenRooms
- Channex
- Cassa in Cloud
- Wolt
- Salesforce
- Google Calendar
- Slack
- n8n
+ Any system with an API
Trademarks belong to their owners. Shown to name the systems we connect to, not a partnership.
Where do your bookings get lost?
Calls after the desk closes
Night and weekend callers answered and booked direct.
Guests calling in other languages
German, Spanish or Polish callers answered in their own language.
Past guests never invited back
Off-season calls to past guests, stays rebooked from your own list.
Group enquiries left in voicemail
Dates, guests and rooms taken, your events team briefed in minutes.
Questions hotel teams ask.
Yes, through the interface of your system. AINORA connects to the hotel's PMS (such as Mews, Cloudbeds or Opera) and, on the restaurant side, to the reservation system, so reservations and guest notes land where your team works. The exact connection for your property is confirmed in the consultation.
Yes. AINORA speaks 90+ languages natively and detects the caller's language automatically. A German guest gets German, a Spanish guest gets Spanish, same AI, same experience.
AI listens, acknowledges the issue, and escalates to your on-duty manager with full context. Your manager opens the call already knowing the problem, the guest's booking, and what has been discussed. Guests do not have to repeat themselves.
Yes. AI answers every direct call instantly, which is exactly when guests are most likely to book direct rather than go back to an OTA. What a direct booking is worth to you is the commission you would otherwise have paid on it, which is a rate you already know from your own OTA contracts.
Yes. The AI connects to your spa, golf, restaurant, and activity scheduling systems alongside the PMS. A guest can call once and book a room, a couples massage, a tee time for Saturday, and a dinner reservation in one conversation. AI updates each system in real time, including ski school, kids club, and watersports rentals where you offer them.
AI captures the inquiry, qualifies room counts, dates, F&B requirements, and contact details, and routes the lead to your sales or events manager with a structured handoff. AI does not negotiate group rates or sign contracts. It makes sure the lead reaches your team within minutes instead of voicemail until Monday.
GraceAI focuses narrowly on hotel-specific operations such as guest messaging and front-desk workflows. AINORA is a multi-vertical AI voice platform with native Lithuanian and English support, PMS connections through each system's interface, and 24/7 voice agents that handle calls, reservations, special requests, and group-booking qualification. Hospitality groups that also operate restaurants, spas, or loyalty desks tend to consolidate on AINORA because one vendor covers room and table bookings, multilingual reception, and after-hours coverage from the same agent.
Most hotels and groups go live in about two weeks. Week 1 is discovery and configuration: we map your properties, room types, restaurant menus, loyalty program, and escalation rules. Week 2 is build and test: we connect to your PMS and booking system, run test calls, and let you review before go-live.
Check it yourself: Reception automation assessment