How does AInora replace a receptionist?

AInora is an AI digital administrator that answers every phone call 24/7, remembers each customer by name and preferences, books appointments directly into your calendar or CRM, and handles routine inquiries — all without human intervention. It never takes sick days, never misses a call, and costs a fraction of a full-time receptionist.

What types of businesses does AInora work with?

AInora is designed for service businesses that rely on phone bookings and customer communication. This includes dental clinics, veterinary clinics, beauty salons, hotels, restaurants, medical practices, auto service shops, and any business where missed calls mean lost revenue.

Does AInora integrate with my existing CRM?

Yes. AInora integrates with popular CRM and booking systems to sync appointments, customer data, and communication history. We support custom integrations to fit your existing workflow, so there is no need to change the tools you already use.

How much does an AI administrator cost compared to hiring staff?

AInora costs a fraction of hiring even a part-time receptionist, with custom pricing tailored to your business needs. Unlike human staff, AInora works 24/7 with no overtime, no sick leave, and no training costs. Most businesses see a positive ROI within the first month from recovered missed calls alone.

Privacy Policy — AINORA, MB | AI Digital Administrator

1. Introduction

AINORA, MB ("AINORA", "we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our AI digital administrator services, visit our website at ainora.lt, or interact with our AI voice assistants.

We process personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Lithuanian data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

Depending on how you interact with our services, we may collect the following types of data:

Voice Call Recordings

When our AI voice assistant handles phone calls on behalf of a business, calls may be recorded for service delivery, quality assurance, and improvement purposes. Callers are informed at the beginning of each call that the conversation may be recorded.

Contact Information

We collect names, email addresses, phone numbers, and business details when you contact us, request a demo, or when your information is provided during AI-assisted conversations.

CRM and Business Data

For businesses using our AI administrator services, we process customer relationship management (CRM) data including appointment history, customer preferences, booking records, and communication logs necessary to deliver our services.

Website Usage Data

We collect standard web analytics data including IP addresses, browser type, pages visited, time spent on pages, and referring URLs through cookies and analytics tools.

3. How We Use Data

We use the data we collect for the following purposes:

Service Delivery: To operate our AI digital administrator, handle phone calls, manage bookings, and provide customer service on behalf of our clients.
Service Improvement: To analyze call recordings and interaction data to improve our AI models, voice recognition accuracy, and overall service quality.
Analytics: To understand how our website and services are used, identify trends, and optimize user experience.
Communication: To respond to inquiries, send service-related updates, and provide customer support.
Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

4. Data Storage & Security

Your data is stored on servers hosted within the European Union, ensuring compliance with GDPR data residency requirements. We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

Encryption of data in transit (TLS/SSL) and at rest
Access controls and authentication mechanisms
Regular security audits and vulnerability assessments
Employee training on data protection practices
Data minimization principles applied throughout our systems

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Call recordings are retained for the period agreed upon with the business client and deleted thereafter.

5. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete personal data.
Right to Erasure: You can request deletion of your personal data where there is no compelling reason for its continued processing.
Right to Data Portability: You can request to receive your personal data in a structured, commonly used, machine-readable format.
Right to Restrict Processing: You can request that we limit how we use your data.
Right to Object: You can object to processing of your personal data in certain circumstances.
Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@ainora.lt. We will respond to your request within 30 days. You also have the right to lodge a complaint with the Lithuanian State Data Protection Inspectorate (VDAI).

6. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). These collect anonymous usage data.

You can control cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.

7. Third-Party Services

We use the following third-party services that may process your data:

OpenAI: Powers our AI voice assistant and natural language processing capabilities. Voice data and conversation transcripts may be processed by OpenAI's API in accordance with their data processing agreement.
Telnyx: Provides telecommunications infrastructure for phone calls handled by our AI assistant. Call metadata and recordings are processed through Telnyx's platform.
Google Analytics: Collects anonymous website usage statistics to help us improve our website experience.

Each third-party service provider has their own privacy policy governing how they handle data. We ensure that all third-party processors comply with GDPR requirements through appropriate data processing agreements.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Effective" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your data.

9. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your data protection rights, please contact us:

AINORA, MB

Email: info@ainora.lt

Website: ainora.lt

Country: Lithuania, European Union

Supervisory authority: Lithuanian State Data Protection Inspectorate (Valstybine duomenu apsaugos inspekcija, VDAI) — vdai.lrv.lt