Automatic Coaching From Every Call
Reviewing sales calls, support calls, booking calls, complaints.
AI analyzes 100% of calls
AI analyzes 100% of your team's conversations - scoring employee performance, decoding client behavior and delivering actionable coaching insights. No call goes unreviewed.
Every call is scored for employee performance and client behavior simultaneously. Managers get structured insights, not audio files. Coaching becomes data-driven, consistent and scalable.
Hear it live first: call +1 (218) 636-0234 (Jessica) to generate a real call you can run analytics on, in 60 seconds, no signup.
- 09:12Mrs Carter · LeedsJessica (AI) · 4:21New booking£1,200PositiveAsked about finance
- 09:26Tom Price · ManchesterSarah · 6:05Quote request£3,400HesitantComparing two quotes
- 09:41James Hughes · BirminghamMark · 2:48Reschedule£180NeutralWants an earlier slot
HubSpot · Tags syncedAlready on these? We plug in.
- HubSpot
- Microsoft Dynamics 365 Business Central
- n8n
- Salesforce
- WhatsApp Business
- Zendesk
- Docusign
- Gmail / Google Workspace
- Airtable
- Telegram
- a3
- InsERT Subiekt
- Calendly
- Make
- Microsoft Outlook / Microsoft 365
- QuickBooks Online
- Xero
- Freshdesk
- Google Sheets
- ClickUp
- Facebook Lead Ads
- Instagram
- Viber
- Agnum
- Zucchetti
- JTL-Wawi
- Aruba Fatturazione Elettronica
- Google Calendar
- Microsoft Teams
- Slack
- Zapier
- Freshsales
- Intercom
- ERPNext
- Google Drive
- Messenger
- DATEV
- Rivilė
- TeamSystem
- Directo
- Finvalda
- Axonaut
Trademarks belong to their owners. Shown to name the systems we connect to, not a partnership.
The coaching problem
Your managers can only review 1-2% of calls. The other 98% disappear without a trace.
The result: coaching is subjective, inconsistent and based on a tiny sample. Your best employees' techniques stay invisible. New hires repeat the same mistakes for months. And client signals - hesitation, excitement, frustration - go completely unnoticed.
Employee Performance Analysis
Communication quality scoring
Empathy, professionalism and active listening are measured on every call - not just the ones a manager happens to overhear.
Sales technique evaluation
Process adherence, objection handling, opportunity capture and closing technique - scored automatically against your best practices.
Product knowledge accuracy
Did the employee provide correct information? AI cross-references answers against your knowledge base in real time.
Emotional intelligence assessment
How well does the employee handle difficult moments? AI detects tone shifts, de-escalation and rapport building throughout the call.
Cross-team benchmarking
Compare performance across departments, shifts and locations. Identify who performs best and replicate what works differently.
Trend tracking over time
Week-over-week and month-over-month performance charts. See who is improving, who needs attention and where coaching pays off.
Actionable coaching recommendations
AI generates specific coaching suggestions tied to real call moments - not vague feedback but concrete examples with timestamps.
Client Behavior Intelligence
Engagement level and investment signals
Is the caller actively interested or just browsing? AI reads verbal cues, question patterns and conversation depth in real time.
Doubt signals
Hesitation, comparison shopping, hedging language and repeated questions are flagged. Your team knows exactly when to reassure and when to offer alternatives.
Emotional state tracking
Frustration, excitement, urgency, satisfaction - AI maps the caller's emotional journey through the entire conversation.
Reaction analysis
Which arguments work and which fall flat? AI correlates specific talking points with positive or negative caller responses.
Correlation mapping
Which employee actions drive positive outcomes - bookings, upsells, retention? AI finds patterns your managers would need months to spot.
Behavioral lead scoring
Every caller gets a score based on actual spoken intent - not clicks or form fills. Prioritize follow-ups by real buying signals.
Works inside the tools you already use
AI intervention during live calls
Analysis does not have to wait until after the call ends. When AI detects issues during a live call, it can act immediately.
- Correct factual errors before they damage trust
- De-escalate tension when emotions rise
- Suggest next steps during dead-end conversations
- Prompt about missed upsell opportunities
- Flag incorrect information in real time
Configurable delivery mode
Voice mode
AI joins the call via conference bridge and speaks directly - providing information the employee does not have, answering technical questions or handling specific parts of the conversation.
Silent screen suggestions
AI sends real-time text prompts to the employee's screen - suggesting answers, flagging incorrect information or recommending next steps. The caller never knows AI is involved.
How it works
- 1Step 01
Call happens
Your employee picks up the phone and talks to the client as usual. Nothing changes for either party.
- 2Step 02
AI analyzes
Every word, pause and tone shift is processed. Employee performance and client behavior are scored simultaneously.
- 3Step 03
Reports generated
Per-employee scorecards, team benchmarks, client insights and trend charts appear in your dashboard within minutes.
- 4Step 04
Coaching delivered
Managers get specific, actionable recommendations. Employees see their own progress. Best practices spread across the team.
What you get
Per-employee scorecards
Individual performance breakdowns with scores for communication, sales technique, product knowledge and emotional intelligence.
Team benchmarks
Compare across departments, shifts and time periods. See the full distribution, not just averages.
Client insights
Engagement patterns, doubt signals, emotional trajectories and behavioral scores for every caller.
Trend charts
Week-over-week performance evolution. Spot improvements, identify when coaching takes effect and detect emerging issues early.
Actionable recommendations
AI-generated coaching suggestions tied to specific call moments. Not vague feedback - concrete examples with timestamps.
Built for service businesses
Dental clinics
Score receptionist performance on patient anxiety handling, treatment explanation accuracy and appointment conversion.
Hotels
Measure reservation agent performance on complaint resolution, upselling success and guest satisfaction during calls.
Auto service centers
Evaluate how well staff explains repairs, recommends service packages and builds customer trust during estimates.
Law firms
Assess client intake quality, case qualification accuracy, empathy and client confidence building during sensitive conversations.