AInora

Frequently asked questions

Everything about AINORA - how the platform works, integrations, compliance, pricing, and the named agents. Can't find what you're looking for? Call Jessica at +1 218 636 0234.

Frequently Asked Questions

Do you set it up and run it for me, or is it a tool I have to configure myself?
We set it up, train it on your business, and run it for you - including the phone number, integrations, and ongoing tuning. You also get your own dashboard to review every call and adjust how the AI responds, so you are never waiting on us for day-to-day changes.
Can the AI call my past customers back to win them back?
Yes. Alongside answering inbound calls, AInora places outbound calls: it works through a list of dormant or lapsed customers, calls them naturally, offers relevant services, and books the interested ones straight into your calendar. It is one of the highest-return ways businesses use the platform.
Does it work with the systems I already use?
Yes. AInora connects to your calendar and the CRM or booking tools you already run, syncing appointments and customer details both ways. If you use something custom, we integrate through its API - you do not have to change the tools your business already depends on.
Does the AI actually check my data during a call, or does it just talk?
It checks. Before answering, the agent looks at live data in the systems you already run - availability in your calendar, prices from your price list, the caller's history in your CRM - so it answers with what is true right now. When the call ends it writes the outcome back: the booking, the notes, the qualification, the next step. That two-way connection is the difference between an agent that is right and a phone bot that guesses.
What happens when it does not know the answer?
It says so and hands off, instead of inventing something. The agent works from your real procedures, prices and rules, so anything outside them goes to the right person with the conversation already summarised. Anything that touches money or commits your business can require human approval first, and access rights are set per employee.
Is this only for phone calls?
Voice is where most businesses start, because it is the fastest to prove and the most expensive to leave unanswered. But the same system underneath - your prices, procedures, customer records and integrations - also drives text message conversations, website chat and outbound campaigns. You turn channels on as you need them without rebuilding the knowledge behind them.
Can I get a local phone number?
Yes. AInora runs on a local number for your market, so customers see a familiar local number rather than a foreign one. You can keep your current number or we provision a new local one.
Can it handle several calls at the same time?
Yes. Every inbound call is answered at once, so there is no queue, no hold music and no busy signal even when ten people ring in the same minute. Outbound works the same way: a campaign dials many numbers in parallel rather than one after another, and the AI keeps every one of those conversations separate. Capacity is set per deployment, so a busy Monday morning is a provisioning question rather than a staffing one.
Where is my data stored, and is it GDPR-compliant?
Your data stays on EU-based infrastructure and the platform is GDPR-compliant by design. Recordings, transcripts, and customer data are processed under EU rules, with retention periods you control.
We are a US business - can the data stay in the US?
Yes. EU infrastructure and GDPR are the default because most of our clients are European, but the deployment region is a choice rather than a fixed part of the product. If US data locality is a requirement, we run your deployment on US infrastructure so call recordings, transcripts and customer records stay in the US, with the same retention controls and the same per-employee access rights.
Does it really sound like a real person?
Hear it yourself - call one of our live demo numbers right now, no signup needed. The AI holds a natural, back-and-forth conversation, handles interruptions, and speaks at a native level in each language instead of reading a robotic script.