Frequently asked questions

We set it up, train it on your business, and run it for you - including the phone number, integrations, and ongoing tuning. You also get your own dashboard to review every call and adjust how the AI responds, so you are never waiting on us for day-to-day changes.

Yes. Alongside answering inbound calls, AInora places outbound calls: it works through a list of dormant or lapsed customers, calls them naturally, offers relevant services, and books the interested ones straight into your calendar. It is one of the highest-return ways businesses use the platform.

Yes. AInora connects to your calendar and the CRM or booking tools you already run, syncing appointments and customer details both ways. If you use something custom, we integrate through its API - you do not have to change the tools your business already depends on.

It checks. Before answering, the agent looks at live data in the systems you already run - availability in your calendar, prices from your price list, the caller's history in your CRM - so it answers with what is true right now. When the call ends it writes the outcome back: the booking, the notes, the qualification, the next step. That two-way connection is the difference between an agent that is right and a phone bot that guesses.

It says so and hands off, instead of inventing something. The agent works from your real procedures, prices and rules, so anything outside them goes to the right person with the conversation already summarised. Anything that touches money or commits your business can require human approval first, and access rights are set per employee.

Voice is where most businesses start, because it is the fastest to prove and the most expensive to leave unanswered. But the same system underneath - your prices, procedures, customer records and integrations - also drives text message conversations, website chat and outbound campaigns. You turn channels on as you need them without rebuilding the knowledge behind them.

Yes. The AInora MCP connects your own AI assistant, such as Claude or ChatGPT, to your account. Ask in plain words which leads are still waiting for a callback or what callers asked that the agent could not answer, add the missing answer to the knowledge base, or prepare a callback campaign. Your key only reaches your own account, and nothing dials until you arm a campaign.

Yes. AInora runs on a local number for your market, so customers see a familiar local number rather than a foreign one. You can keep your current number or we provision a new local one.

Yes. Every inbound call is answered at once, so there is no queue, no hold music and no busy signal even when ten people ring in the same minute. Outbound works the same way: a campaign dials many numbers in parallel rather than one after another, and the AI keeps every one of those conversations separate. Capacity is set per deployment, so a busy Monday morning is a provisioning question rather than a staffing one.

Your data stays on EU-based infrastructure and the platform is GDPR-compliant by design. Recordings, transcripts, and customer data are processed under EU rules, with retention periods you control.

Yes. EU infrastructure and GDPR are the default, but the deployment region is a choice rather than a fixed part of the product. If US data locality is a requirement, we run your deployment on US infrastructure so call recordings, transcripts and customer records stay in the US, with the same retention controls and the same per-employee access rights.

Hear it yourself - call one of our live demo numbers right now, no signup needed. The AI holds a natural, back-and-forth conversation, handles interruptions, and speaks at a native level in each language instead of reading a robotic script.

Not the person - the call workload. It answers every phone call 24/7, remembers each customer by name and preferences, books appointments directly into your calendar or CRM, and handles routine enquiries without anyone picking up, so nothing is missed outside hours or during a rush. Anything that needs judgment is handed to a person with the conversation already summarised.

AInora is designed for service businesses that rely on phone bookings and customer communication. This includes dental clinics, veterinary clinics, beauty salons, hotels, restaurants, medical practices, auto service shops, and any business where missed calls mean lost revenue.

Yes. AInora integrates with popular CRM and booking systems including Pipedrive, HubSpot, ClinicCards, Alteg, Google Calendar, Monday.com, Salesforce, and Zoho CRM. We also support Facebook Lead Ads integration - the AI calls every new lead within 60 seconds. Custom integrations are available for any system with an API.

AInora does not publish a price - every deployment is quoted individually against your call volume, integrations, and languages. The useful comparison is not a salary but the work that goes undone today: the calls, callbacks and follow-ups your team cannot get to, and the revenue they carry. AInora covers that work 24/7, and your team keeps the conversations that need a person.

Most voice AI treats Lithuanian as a fallback language and it shows: wrong diacritics, broken case endings, a foreign accent. AInora is built by a Lithuanian team, so Lithuanian is native-grade (full diacritics and grammar), it can switch mid-call across Baltic, Slavic and Central European languages, and it already integrates with systems used in Lithuania such as ClinicCards and Alteg. The same platform serves English and other European markets; Lithuanian is where the depth is provable, on a public number, today.

Chatbots only work via text and cannot handle phone calls. IVR systems (press 1, press 2) frustrate customers and provide no personalization. AInora is an AI voice agent that has natural conversations, remembers the customer, checks real-time availability in your CRM, and books appointments - all in a single phone call with no hold times and no button pressing.

An AI conference bridge is a technology where AI stays on the call as a silent participant even after connecting a human team member. The conference bridge keeps AI listening - it briefs the human before they join, fills CRM in real-time, monitors for missed opportunities, and can intervene if needed. AInora offers this as a core capability, the AI Conference Bridge.

AInora's Silent AI Co-Pilot listens to conversations between your team and customers via the conference bridge. In real-time, it extracts names, dates, preferences, objections, and decisions - then automatically populates your CRM fields. When the call ends, CRM is already filled with structured data.

Yes. AInora's CRM-Triggered Outbound feature automatically calls customers based on dates and conditions in your CRM: warranty expiration reminders, service appointment follow-ups, satisfaction surveys, and re-engagement of dormant leads.

An AI employee is software that takes over a defined piece of work in a business, not just a conversation: it answers or places the calls, books the appointment, updates the contact and the deal in your CRM and hands anything that needs judgment to a person. At AInora, the AI employee is an AI voice agent working inside your own systems, so the same team can serve more clients.