Call Centers & BPOs
Your human agents handle the 20%. AI handles the other 80.
AI voice agent for overflow, tier-1 triage, outbound campaigns, after-hours coverage, and transcript analytics. Plugs into your CCaaS without replacing your team.
Jessica·EnglishClick to start a conversation
The call center cost curve
of routine tier-1 contact center interactions can be automated by conversational AI by 2026
projected global contact center labor cost reduction from AI agents through 2026
reduction in agent handle time reported by contact centers using AI copilots
Sources: Gartner, IDC, Deloitte Contact Center Survey
What it does
Built for how contact centers actually run.
Overflow call handling
When queue depth spikes, AI absorbs the surge in parallel. No abandoned calls during promo windows, outage events, or Monday-morning backlog.
Tier-1 triage and routing
AI collects intent, account details, and urgency, then routes to the right queue or resolves the request end-to-end without a warm transfer.
Outbound campaign dispatch
AI runs outbound at scale: win-back calls, appointment reminders, payment nudges, survey waves. Each conversation logged to your CRM with sentiment scoring.
After-hours coverage
Nights, weekends, holidays. AI covers every shift your BPO does not staff. No voicemail backlog for Monday-morning agents.
QA and transcript analytics
Every call transcribed and scored. Script adherence, sentiment shifts, compliance flags. Your QA team reviews exceptions, not random 3 percent samples.
Multilingual scale
Same agent, 100+ languages. Serve every caller in their native tongue without staffing native-speaker teams for every SLA region.
Hear our AI in action
Jessica is our own sales assistant. Same voice tech we deploy into call center operations.
Why now
Capacity is the constraint. AI is the release valve.
Volume spikes break SLAs
AI scales to thousands of parallel calls in seconds. No temp-agent onboarding, no abandoned-call dashboards at 9am Monday.
Tier-1 churn is expensive
AI handles the routine work that burns out your best agents. They move to complex cases, retention jumps, training cost drops.
Outbound is under-staffed
AI runs win-back, reminder, and survey campaigns in parallel. Your human dialers focus on high-value conversations.
QA samples miss risk
AI scores 100 percent of calls, flags compliance phrase violations and sentiment shifts. Your QA team reviews exceptions, not random 3 percent.
How it works
From inbound surge to scored transcript.
Call routes through your CCaaS
AI sits as an overflow skill or tier-1 queue. Your routing logic stays. AI picks up when queue depth crosses a threshold you define.
AI resolves or hands off
AI authenticates, answers, resolves tier-1. For complex cases, AI briefs the human agent with full context and transfers.
Transcript scored and logged
Every interaction transcribed, scored for script adherence and sentiment, and written to your CRM and QA dashboard.
Choice architecture
What AI handles. When a human joins.
AI covers routine tier-1. Your agents handle the nuanced cases, briefed with full context.
AI handles
Routine, instantly
A human joins
With full context
Your escalation rules are set during onboarding. Adjust anytime through your account manager.
What you get from us
Your partner, not just a tool.
Every call center has its own queue logic, scripts, and compliance rules. We build around yours. Not a self-serve template.
Week 1
Discovery and configuration
We map your queues, scripts, escalation rules, and compliance requirements. We listen to recent calls to learn how your agents actually speak.
Week 2
Build and test
We build your AI, connect it to your CCaaS and CRM, and run test calls through realistic scenarios. You review recordings before go-live.
Ongoing
Weekly calibration
Your account manager reviews transcripts, updates the agent as scripts evolve, and flags any conversation that needs your attention. Not a ticket queue.
Integrations
Plugs into the CCaaS and CRM you already run.
AI writes call outcomes, transcripts, and dispositions straight into your stack. No swivel-chair, no CSV imports.
Plus 7,000+ apps via Zapier, Make, and n8n. If your system has an API, we connect it.
Enhanced handoff
How the handoff works.
When a caller needs a human agent, AI does not just transfer. It briefs them first, so the caller never repeats themselves.
Authenticates, resolves, logs outcome, sends confirmation, and writes disposition to CRM.
No repeating. AI can stay on to wrap disposition and CRM notes afterwards.
FAQ
Frequently asked questions.
Ready to stop dropping tier-1?
Let AI absorb the surge, triage the routine, and hand off the hard ones with context. Your agents stay on the conversations that matter.
Book a free consultation