More calls answered. Same agent team.
Handling overflow queues, reminder campaigns, contract renewals, night shifts.
Every call ends with the ticket already closed.
Example
Jessica
Orders queue · 42 waiting00:42
- 00:02
JessicaThanks for calling Kestrel Fibre, this is Jessica. How can I help?
- 00:08Caller
I'm checking on my router order, number 58-2231.
- 00:12Jessica
It's out for delivery and arrives tomorrow before noon. I've texted you the tracking link.
Done in your systems3/3
Genesys Cloud · Queue: OrdersAInora overflow · Taking calls
Waiting
6
Longest
0:18
On calls
18/18
Order system · #58-2231
- Status
- Out for delivery
- Arrives
- Tomorrow before 12:00
Zendesk · Ticket 104872
Where is my order
Solved at first contact- Genesys Cloud: overflow skill taking calls, wait down to 18 seconds
- Order system: out for delivery, tomorrow before 12:00
- Zendesk: ticket solved at first contact
Outcome
The spike answered without a single abandoned call.
You choose who goes to a person. How handover works · What AI does on every call
Already on these? We plug in.
- HubSpot
- Microsoft Dynamics 365 Business Central
- n8n
- Salesforce
- Slack
- Xero
- Freshsales
- Intercom
- Airtable
- ERPNext
- Google Drive
- Instagram
- Viber
- Agnum
- Rivilė
- Shopware
- Aruba Fatturazione Elettronica
- Google Calendar
- Microsoft Teams
- Shopify
- Zendesk
- Freshdesk
- Google Sheets
- ClickUp
- Facebook Lead Ads
- Telegram
- a3
- DATEV
- PrestaShop
- TeamSystem
- Directo
- Finvalda
- JTL-Wawi
+ Any system with an API
Trademarks belong to their owners. Shown to name the systems we connect to, not a partnership.
Where do your calls get lost?
Queues that spike every Monday
Overflow answered in parallel, so nobody hangs up waiting.
Reminder lists nobody gets through
Every row called, visits confirmed or moved.
Contracts ending without a call
Customers called before renewal, not after they leave.
Nights and weekends to voicemail
Faults and requests handled at 2am, booked for the morning.
Questions contact centre leaders ask.
No. Your human agents handle the 20 percent of calls that need empathy, judgment, or escalation. AI handles the other 80 percent: account lookups, status checks, routine FAQ, password resets, payment confirmations, appointment scheduling. Your agents move up the value stack.
We connect to Genesys Cloud, Five9, NICE CXone, Talkdesk, Amazon Connect, and Twilio Flex through their published APIs and SIP endpoints. AI becomes a queue, an overflow skill, or a tier-1 IVR replacement, depending on how you want it routed.
Most call center deployments go live in about two weeks. Week 1 is discovery: we map your queues, escalation rules, scripts, and compliance requirements. Week 2 is build, test, and integrate with your CCaaS. After launch, your account manager reviews transcripts weekly and calibrates the agent as scripts evolve.
AI handles tier-1 routine. For anything requiring human judgment, complaint handling, or upsell beyond scripted thresholds, AI transfers to your agent and briefs them with the full call context first, including intent, account data, and conversation summary. The caller never repeats themselves.
Yes. AI respects your DNC lists, calling windows, and consent records. Every outbound call is logged with transcript, sentiment, and outcome in your CRM. Your compliance team gets an audit trail, not a spreadsheet.
By market: UK telco customer service