Energy & Utilities
Their power just went out. They're calling you and two competitors.
AI voice agent for outage triage, billing, service transfers, meter appointments, and renewable quote intake. Scales with storm surges. Plugs into your CIS and OMS.
Jessica·EnglishClick to start a conversation
Why utility call volume breaks call centers
typical spike in utility call volume during major storm or outage events, overwhelming staffed queues
total customer-hours of electricity interruption in the US in 2022, each hour producing calls
of utility customers expect self-service options for billing and service requests
Sources: EIA Electric Power Annual, Utility Dive, J.D. Power Utility Residential Study
What it does
Built for how utilities actually field calls.
Outage reporting and triage
AI takes hundreds of outage calls in parallel, geo-clusters incidents, and pushes verified events to your OMS. Customers hear an actual ETA, not a busy signal.
Service connection and disconnection intake
Move-in, move-out, account transfers. AI captures address, meter details, and schedules the field visit, syncing directly to your CIS.
Billing and payment inquiries
AI pulls the current bill, explains line items, accepts payment over the phone, and sets up payment plans within your approved policies.
Meter and site appointment scheduling
AI checks technician availability, books the window, and sends SMS reminders. Reschedules when customers call back, no queue escalation needed.
Renewable energy quote intake
For solar, heat pump, or EV charger inquiries, AI captures roof details, consumption estimates, and books the site survey with the right team.
Multilingual customer support
Utility service areas are diverse. AI speaks 100+ languages, so every customer reaches service in their native tongue without a translation line.
Hear our AI in action
Jessica is our sales assistant. Same voice tech, configured for utilities and energy providers.
Why now
Regulated, event-driven, and customer-sensitive all at once.
Outage calls spike 10x in seconds
AI scales horizontally. Storm-night volume is handled in parallel, not queued behind a 90-minute wait.
Deregulated markets reward speed
First-to-answer wins the switching customer. AI responds before the call goes to voicemail.
Billing questions eat CSR time
AI pulls the bill, explains charges, takes payment, and sets up plans. CSRs move to dispute resolution.
Renewable leads go stale
Solar, heat pump, EV charger inquiries routed in seconds with site details already captured for the survey team.
How it works
From first ring to CIS record.
Customer calls
AI picks up instantly, identifies the account, and classifies intent: outage, billing, service change, or new connection.
AI resolves or routes
Billing explained, payment taken, appointment booked, outage logged. Safety or complex cases transfer to CSR with full brief.
Systems updated
CIS updated, OMS event posted, SMS confirmation sent. Customer hears resolution and ETA, not hold music.
Choice architecture
What AI handles. When a CSR joins.
AI absorbs routine intake. Your CSRs handle disputes, safety events, and complex cases with full context.
AI handles
Routine, instantly
A CSR joins
With full context
Your escalation rules are set during onboarding. Adjust anytime through your account manager.
What you get from us
Your partner, not just a tool.
Every utility has its own rate design, service territory, and compliance posture. We build around yours and walk through regulator review with you.
Week 1
Discovery and configuration
We map your rate schedules, service catalog, OMS integration points, safety scripts, and regulator-required disclosures.
Week 2
Build and test
We build your AI, connect it to your CIS and OMS, and run test calls including storm-surge stress scenarios. You review before UAT.
Ongoing
Weekly calibration
Your account manager reviews transcripts weekly, updates the agent as rates and tariffs change, and flags any compliance concern for your review.
Integrations
Plugs into the CIS, OMS, and MDM you already run.
AI writes service events, payments, and appointments straight into your stack. No manual ticketing, no CSV exports.
Plus 7,000+ apps via Zapier, Make, and n8n. If your system has an API, we connect it.
Enhanced handoff
How the handoff works.
When a caller reports a safety-critical event or needs a CSR, AI does not just transfer. It briefs them first.
Billing, transfers, appointments, routine outage logging. Writes to CIS/OMS.
No repeating. AI stays on to log disposition afterwards.
FAQ
Frequently asked questions.
Ready to stop the storm-night queue?
Let AI absorb the surge, triage the routine, and hand safety cases to your team with context.
Book a free consultation