More new matters. Same fee earners.
Taking enquiries for employment claims, conveyancing, wills and probate, family matters.
Every enquiry ends with the matter already opened.
Example
Jessica
Employment · new enquiry00:42
- 00:02Caller
I was dismissed last week and I think it was unfair. Can you help?
- 00:09Jessica
I'm sorry to hear that. Who was your employer, and what was your last day?
- 00:16Caller
Marlow Logistics. My last day was Friday the 12th.
- 00:21Jessica
Thank you, Ellie. Anna Brooks, our employment solicitor, will call you back today before 4.
Done in your systems3/3
Clio Manage · Matter enquiryENQ-2291
Employment · unfair dismissalNew
- Client
- Ellie Morgan
- Employer
- Marlow Logistics Ltd
- Last day
- Fri 12 Sep
- Best time
- Mobile, after 5pm
Conflict check
Marlow Logistics LtdE. Morgan
No conflict found
4,212 contacts and matters searched
Clio · Task
Call Ellie Morgan back
Anna Brooks, employment
Today · by 16:00
- Clio: contact and matter enquiry created, Employment
- Conflict check: Marlow Logistics, no conflict
- Clio: task, Anna Brooks calls back by 16:00
Outcome
Every new matter captured, checked and owned the same day.
You choose who goes to a person. How handover works · What AI does on every call
Already on these? We plug in.
- Google Calendar
- n8n
- Salesforce
- Zapier
- Freshdesk
- Google Sheets
- LEAP
- DATEV
- Clio
- Make
- Microsoft Teams
- WhatsApp Business
- Gmail / Google Workspace
+ Any system with an API
Trademarks belong to their owners. Shown to name the systems we connect to, not a partnership.
Where do your new matters get lost?
Enquiries after 5pm
Answered at 7pm and on Sundays, intake taken, callback owned.
Web enquiries nobody called back
Called within a minute, consultation booked with the right solicitor.
Past clients never asked back
Will reviews, LPAs and remortgages offered to the clients you already have.
Intake rules nobody wrote down
The checklist to settle inside your firm before any phone system goes live.
Questions law firms ask before signing off.
Yes. AINORA AI voice agent collects essential case information from new callers including contact details, case type, and urgency level. Attorneys can review intake summaries before the first consultation.
AI identifies urgent legal matters such as arrests, injunctions, and custody emergencies. It immediately routes these calls to the on-call attorney while non-urgent inquiries are scheduled for the next business day.
Yes. AINORA operates with strict confidentiality protocols and follows data protection standards. No sensitive case details are shared with unauthorized parties, and all call data is encrypted.
Yes. AI checks individual attorney availability in your calendar system and books consultations at the right time. Clients receive an SMS confirmation with date, time, and office address.
No. The AI runs the intake questions your firm wrote, explains process matters such as what to bring and where the office is, and books the consultation. It does not assess the merits of a claim, comment on a limitation period, or say whether a caller has a case. Those judgements stay with an attorney, and the intake summary is what the attorney reads to make them.
The AI collects the names: the other side, their counsel, the insurer, related companies, family members in a domestic matter. It checks those against the list your firm supplies and flags a hit, and it will not book past a flag. Clearing a conflict, waiving one, or declining the matter is a firm decision and is routed to the person you name for conflicts.
Neither is put through the intake script. Opposing counsel gives name, firm, matter reference and callback number, the matter itself is not discussed, and the message is flagged as opposing counsel. A court clerk or scheduling call is captured with the case or docket number and the date being set, then routed straight to the person your firm names for that court.
Where the platform exposes a documented write path, yes: a new contact, a matter inquiry, the structured intake summary, the calendar entry and the follow-up task. Access is granted by the firm and revocable by the firm; Clio, for example, states that an application must first obtain authorization from the user and that Clio implements the OAuth 2.0 specification. Where a system does not expose a write path for a given object, the AI reads and syncs and the write stays with your team. We tell you which of your systems is in which category in week one.
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