Terms of Service

1. Introduction & Acceptance

These Terms of Service ("Terms") govern your use of the services provided by AINORA, MB ("AINORA", "we", "us", or "our"), a company registered in Lithuania, European Union. By accessing our website at ainora.lt or using any of our AI digital administrator services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our services. These Terms apply to all users, including businesses ("Clients") that contract our AI services, and end-users who interact with our AI assistants.

2. Service Description

AINORA provides AI-powered digital administrator services, including but not limited to:

• AI voice assistants that answer phone calls on behalf of businesses
• Automated appointment booking and calendar management
• Customer relationship management (CRM) integration and data synchronization
• Dormant customer reactivation through proactive outbound calls
• Missed call recovery and follow-up automation
• Voice widget integration for websites

Our AI assistants are designed to supplement and enhance business operations, not to provide medical, legal, financial, or emergency advice. Callers in need of emergency services should contact the appropriate emergency number directly.

3. User Obligations

As a user of our services, you agree to:

• Provide accurate and complete information when setting up or configuring the AI assistant
• Use the services only for lawful purposes and in compliance with applicable laws
• Not attempt to reverse-engineer, decompile, or extract the underlying algorithms or models
• Inform your customers that they may be interacting with an AI assistant and that calls may be recorded, in accordance with applicable laws
• Not use the services to harass, spam, or deceive any individuals
• Maintain the confidentiality of your account credentials
• Comply with all applicable data protection regulations when providing customer data to us

4. Intellectual Property

All intellectual property rights in the AINORA platform, including but not limited to software, AI models, algorithms, designs, trademarks, logos, and content on our website, are owned by AINORA, MB or our licensors. These Terms do not grant you any rights to our intellectual property except as expressly stated.

You retain ownership of all data and content you provide to us for the purpose of configuring and operating your AI assistant. We do not claim ownership of your business data, customer records, or proprietary information.

5. Service Availability & SLA

We strive to maintain high availability of our services. However, we do not guarantee uninterrupted or error-free operation. Our services may be temporarily unavailable due to:

• Scheduled maintenance (we will provide advance notice when possible)
• Third-party service outages (telecommunications providers, cloud infrastructure, AI model providers)
• Force majeure events beyond our reasonable control

Specific service level agreements (SLAs), including uptime guarantees and response times, are defined in individual client contracts where applicable.

6. Limitation of Liability

To the maximum extent permitted by applicable law, AINORA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or related to the use of our services.

Our AI assistants provide automated responses based on configured information and AI models. While we strive for accuracy, we cannot guarantee that every AI response will be correct or appropriate. AINORA is not liable for decisions made based on AI-generated responses, including but not limited to incorrect booking information, miscommunication, or scheduling errors.

Our total liability to you for any claims arising from or related to these Terms or our services shall not exceed the total amount paid by you to AINORA in the twelve (12) months preceding the claim.

7. Data Processing

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

When AINORA processes personal data on behalf of a Client (as a data processor), we do so in accordance with the Client's instructions and applicable data protection laws, including the GDPR. A separate Data Processing Agreement (DPA) may be executed between AINORA and the Client where required.

Clients are responsible for ensuring they have a lawful basis for sharing their customers' personal data with AINORA, and for informing their customers about the involvement of AI in their communications.

8. Termination

Either party may terminate the service agreement at any time with written notice as specified in the individual client contract. Upon termination:

• We will cease providing AI assistant services for your business
• We will provide you with a copy of your data upon request, in a standard format
• We will delete your data within 90 days of termination, unless retention is required by law
• Any outstanding fees for services rendered remain payable

We reserve the right to suspend or terminate your access to our services immediately if you breach these Terms, engage in illegal activity, or use our services in a manner that could harm AINORA or other users.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Lithuania, without regard to its conflict of law provisions. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of Lithuania.

For consumers within the European Union, nothing in these Terms affects your statutory rights under applicable EU consumer protection legislation.

10. Contact

If you have any questions about these Terms of Service, please contact us: