More patients booked. Same front desk.

Yes. AINORA AI voice agent integrates with your clinic's CRM system and books patient appointments by checking real dentist availability. The patient receives an SMS confirmation immediately after booking.

AI recognizes urgent symptoms such as acute pain, trauma, and swelling, and immediately routes the patient to the on-call dentist or transfers the call to front desk staff. Emergency cases are never left waiting in a queue.

Yes. AINORA AI receptionist automatically calls patients who have not visited the clinic in over 6 months and offers to schedule a preventive checkup. The return rate depends on your recall list and how long patients have been away, so measure it against the list you actually have.

The AI receptionist is quoted per deployment, based on call volume, integrations and languages, so ask us for a figure against your own call volume rather than a published rate card. The useful comparison is capacity: your front desk covers the hours it is rostered for, one call at a time. The AI takes the calls the front desk can't get to, every hour including nights and weekends, several at once, and sends SMS reminders patients can reply to, so the same front desk books more patients.

The AI receptionist sends automated SMS appointment reminders and confirmations. Patients can confirm, reschedule, or cancel by replying, which frees up slots for other patients instead of leaving an empty chair. How far that moves your no-show rate depends on where it starts.

Onboarding takes about two weeks. Week 1 is discovery and configuration: we map your services, insurance list, dentist schedules, and escalation rules. Week 2 is build and test: we connect to your practice management system and CRM, run test calls, and let you review recordings before go-live. After launch, your account manager reviews transcripts weekly and updates the agent as your services evolve.

AI handles the routine calls: booking, recall, insurance, prep and post-op instructions, financing. For clinical questions, emergencies, post-op complications, or sensitive conversations, AI transfers to the on-call dentist and briefs them with the full call context first, so the patient does not have to repeat their symptoms or history.

Yes. AINORA integrates with Open Dental, Dentrix, Eaglesoft, Denticon, Planet DDS, Cloud9, ClinicCards, and other practice management systems. The AI checks real-time dentist availability and books directly into your schedule, so there is no double entry. For systems without an open API, bookings sync through Zapier, Make, n8n, or a supervised confirmation workflow.

Yes. AINORA configures separate call flows, terminology, and scheduling logic for general dentistry, orthodontics, periodontics and implants, endodontics, oral surgery, and pediatric dentistry. Each specialty gets the right appointment lengths, prep and post-op scripts, and triage rules - for example retainer and treatment-progress checks for orthodontics, or post-surgical follow-ups for periodontics and oral surgery.

Yes. AINORA is built for HIPAA compliance for US practices and GDPR compliance for European clinics. Data encryption, access controls, signed BAA agreements where required, and proper patient-data handling are standard. Sensitive clinical conversations are escalated to your team rather than handled by the AI alone.

Open Dental publishes a RESTful API whose appointment endpoints cover the operations a receptionist performs by hand: reading open slots for a given date, provider, operatory and duration; reading the ASAP list, which Open Dental defines as appointments whose Priority field is set to ASAP rather than Normal; creating an appointment against a patient, operatory and datetime; breaking an appointment, which Open Dental restricts to appointments currently in Scheduled status; appending a note; and updating confirmation status. So the agent books, reschedules, notes and confirms in the same records your team already opens, with no second system to reconcile. Open Dental's own documentation also states that API developers should have a Business Associate Agreement in place with their clients.

No, and it is worth being precise about why. Call tracking answers where the call came from, which usually means a distinct phone number per campaign, listing or landing page. An AI receptionist answers what happened on the call: whether it was a new patient or an existing one, what treatment was asked about, whether it booked, and where the conversation stalled. They sit at different points in the same funnel. Practices generally keep their tracking numbers pointed at the AI line so the source attribution survives, and use the call outcome data from the agent as the second half of the picture.

Orthodontic call flow is longer than general dentistry and starts earlier. The common inbound is not a toothache but a parent or adult asking what treatment would cost and how long it takes, months before they commit. The agent is configured to explain your consultation format, quote only the consultation fee you publish, capture age and the concern in the caller's own words, and book the consultation with the right provider and length. Retainer checks, bracket or aligner emergencies, and treatment-progress calls each get their own route, because a loose bracket and a lost aligner are handled differently.

It does not diagnose, does not give a clinical opinion, does not advise on medication, and does not tell a patient whether a symptom is serious. Those are dentist decisions, and the agent is built to hand them over rather than approximate them. It also does not quote a treatment price beyond the ranges you configure, and it does not commit to insurance coverage, because coverage is verified against the plan, not against a phone conversation. Every one of these boundaries is set in writing during onboarding and is visible to you in the call transcripts.