Transport & Logistics
Your dispatcher is on three lines. The next carrier will not wait.
AI voice agent for load booking, driver check-ins, ETA updates, POD follow-up, and claims intake. Speaks the languages your drivers speak. Writes straight into your TMS.
Jessica·EnglishClick to start a conversation
The cost of a missed dispatch call
driver shortfall in the US trucking industry at peak, forcing dispatch teams to do more with less
of broker load calls come in outside 9-to-5 dispatcher shifts, by industry telemetry data
of truckload invoices have POD or accessorial disputes, most traceable to missing paperwork
Sources: ATA Driver Shortage Report, FMCSA, FreightWaves SONAR
What it does
Built for how freight actually moves.
Load booking and quote intake
AI answers carrier calls, captures lane, equipment, weight, and pickup window, and posts a quote into your TMS in seconds. No missed loads because dispatch was on another line.
Driver check-in and ETA updates
Drivers call in from the cab. AI captures location, delay reason, and revised ETA, then pushes updates to your visibility platform and shipper automatically.
Shipper and receiver coordination
AI calls warehouses to confirm dock appointments, reschedule when delays occur, and relay special instructions. Your dispatchers stop playing phone tag.
POD follow-up and billing
AI chases proof-of-delivery paperwork from drivers and receivers. Captures signatures, photos, and damage notes into your TMS so invoicing goes out clean.
Claims and damage intake
When a shipper reports damage, AI captures the claim details, photos, and PRO number, and opens a case in your system with the right CSR on it.
Multilingual driver support
Your fleet is multilingual. AI speaks 100+ languages so Polish, Ukrainian, Spanish, and English-speaking drivers all get native-tongue dispatch.
Hear our AI in action
Jessica is our sales assistant. Same voice tech, configured for freight brokers and fleet operators.
Why now
Dispatch does not scale linearly with loads.
Carrier calls arrive in waves
AI takes parallel calls, quotes lanes from your rate tables, and drops loads into the TMS before the competitor broker picks up.
Driver check-ins happen 24/7
AI captures check-calls through the night, updates ETA, and alerts shippers without waking a dispatcher.
POD chase eats margin
AI calls drivers and receivers until paperwork is in. Invoicing goes out clean, not a week late.
Multilingual drivers get ignored
AI speaks 100+ languages natively. Your Polish, Ukrainian, Spanish drivers get dispatch in their tongue.
How it works
From inbound call to TMS entry.
Caller dials dispatch
Carrier, driver, shipper, or receiver calls the same dispatch line. AI picks up before the second ring.
AI captures and routes
Load details, ETA, POD, or claim intake. AI routes to the right workflow, or to a dispatcher if complex.
TMS and visibility platform updated
Quote posted, load built, ETA pushed to Project44 or FourKites, POD attached. Human dispatcher approves what needs approving.
Choice architecture
What AI handles. When a dispatcher joins.
AI handles the repeatable 80 percent. Your dispatchers own the negotiations and exceptions.
AI handles
Routine, instantly
A dispatcher joins
With full context
Your escalation rules are set during onboarding. Adjust anytime through your account manager.
What you get from us
Your partner, not just a tool.
Every brokerage, 3PL, and fleet runs its own lanes, rate rules, and dispatcher playbook. We build around yours.
Week 1
Discovery and configuration
We map your lanes, rate tables, carrier packet rules, and dispatcher escalation policy. We listen to recent dispatch calls.
Week 2
Build and test
We build your AI, connect it to your TMS and visibility stack, and run test calls through realistic scenarios. You review before go-live.
Ongoing
Weekly calibration
Your account manager reviews transcripts weekly, updates the agent as lanes and rates shift, and flags anything that needs you.
Integrations
Plugs into the TMS and visibility stack you already run.
AI writes loads, ETAs, POD, and dispositions straight into your stack. No paper, no double entry.
Plus 7,000+ apps via Zapier, Make, and n8n. If your system has an API, we connect it.
Enhanced handoff
How the handoff works.
When a caller needs a dispatcher, AI does not just transfer. It briefs them first, so the carrier or driver never repeats themselves.
Quotes, check-ins, POD, dock appointments. Writes straight to TMS.
No repeating. AI can wrap the TMS entry afterwards.
FAQ
Frequently asked questions.
Ready to stop missing loads?
Let AI take the routine dispatch calls so your team can broker, negotiate, and solve the hard ones.
Book a free consultation