AInora

Denticon + AI Voice Agent

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How does AInora connect to Denticon?

AInora connects to Denticon, Planet DDS's cloud practice management platform used by 13,000+ dental practices and DSOs (Planet DDS site, accessed 2026-08-23). The AI answers the phone, reads real-time schedule availability, and writes the appointment, the reason for the visit, and the patient record back into Denticon - a two-way connection, not a one-way message.
  1. 1
    Step 1

    Patient calls

    The AI answers, looks up the caller by phone number in Denticon, and greets returning patients by name - or starts new patient intake for first-time callers.

  2. 2
    Step 2

    AI reads and writes in Denticon

    It checks real-time provider and location availability, captures the reason for the visit, and books, confirms, or updates the appointment and patient record through the Denticon API.

  3. 3
    Step 3

    Appointment is in the schedule

    The booking appears in Denticon immediately, with the visit reason attached, so the front desk and provider see it before the patient arrives.

Example
Inbound call · Call ended 2:10
Megan Brooks
Existing patient · Austin, TX

Jessica"You are all set, Megan. Tuesday at 9:15 AM with Dr. Patel, and we will text you the day before."

Written toDenticon
Synced
  • Patient · created
    Megan Brooks · patient #20418
    (512) 555-0147 · matched by phone · last cleaning in March
  • Appointment · booked
    Tue 9:15 AM · Exam and cleaning · Dr. Patel
    Op 2 · 60 min · insurance on file
  • Confirmation · sent
    Confirmation sent
    Text and email · reminder the day before

Already on these? We plug in.

  • Altegio
  • Open Dental
  • Doctoranytime
  • Dampsoft
  • Gesden
  • MioDottore
  • e.sveikata
  • XDENT
  • Pipedrive
  • Microsoft Outlook / Microsoft 365
  • Zapier
  • Dentrix
  • NexHealth
  • CompuGroup Medical
  • Doctoralia
  • Medfile
  • ZnanyLekarz
  • samedi
  • Salesforce
  • Google Calendar
  • Slack
  • n8n
+ Any system with an API

Trademarks belong to their owners. Shown to name the systems we connect to, not a partnership.

Denticon is cloud-based dental practice management software from Planet DDS, built for single practices and multi-location DSOs - scheduling, patient records, clinical charting, insurance, and revenue cycle management in one system (Planet DDS site, accessed 2026-08-23). AInora sits on the phone line in front of it: every call becomes a real conversation with Denticon itself, reading the live schedule and patient history and writing the resulting appointment straight back in, at one office or across every location in a group.

What the AI does in Denticon.

Books the appointment in Denticon

The AI checks real-time schedule availability in Denticon during the call and books, confirms, or reschedules the appointment through the Denticon API - so the visit is on the calendar before the caller hangs up.

Captures the reason for the visit

The AI asks what is going on - a cracked filling, overdue cleaning, tooth pain - and writes it into the appointment notes in Denticon, so the front desk and the provider know why the patient is coming in before they arrive.

Recognizes returning patients

The AI looks up callers by phone number in Denticon and greets returning patients by name, pulling their record and location so they do not have to repeat basic details every time they call.

Registers new patients

For first-time callers, the AI collects name, date of birth, contact details, and the reason for the visit, then creates the new patient record directly in Denticon.

Works across every location in a DSO

For multi-location groups, the AI checks provider and schedule availability at the right practice location and books into the correct site in Denticon - not just a single-office calendar.

Handles after hours and overflow

AInora answers 24/7, so calls that come in after the practice closes or while every line is busy still get answered - and, where appropriate, booked into Denticon - instead of going to voicemail.

Technical Details

Denticon API
Connection method
Denticon / Planet DDS API (developer.planetdds.com)
Data read
Schedule availability, appointments, patient records, practice and provider data
Data written
New and updated appointments (book, confirm, cancel), new and updated patient records
Update model
RESTful API calls plus webhooks for real-time propagation (Planet DDS developer portal, accessed 2026-08-23)
Denticon deployment
Cloud-based - no on-premise connector required
Production access
Granted per practice through the Planet DDS partner/vendor process (Planet DDS site, accessed 2026-08-23)

Frequently Asked Questions

How does AInora connect to Denticon?
AInora connects to Denticon through the Planet DDS API at developer.planetdds.com, which exposes RESTful endpoints and webhooks covering appointments, patients, clinical data, insurance, and practice information (Planet DDS developer portal, accessed 2026-08-23). We configure the connection, field mapping, and provider and location setup during onboarding for your practice or DSO.
Does the integration read from Denticon, or write into it too?
Both. The AI reads real-time schedule availability and existing patient and appointment records, and it writes back - booking, confirming, and cancelling appointments, and creating or updating patient records - through the same API (Planet DDS developer portal, accessed 2026-08-23). It is not a one-way lookup tool: the appointment the AI books during the call is the appointment that shows up in Denticon.
Does this work across multiple locations for a DSO?
Yes. Denticon is built for multi-location dental organizations and serves 13,000+ dental practices, including multi-site DSOs (Planet DDS site, accessed 2026-08-23). The AI checks provider and schedule availability for the correct practice location and books into that specific site in Denticon, so a DSO can run one phone-answering setup across every location instead of one per office.
Is AInora an official Denticon or Planet DDS partner?
Planet DDS operates an open API and partner program that practices, DSOs, and technology vendors can apply to join, with production access granted per practice (Planet DDS site, accessed 2026-08-23). AInora connects to Denticon through that API on behalf of each practice we onboard. We are not listed in a Planet DDS partner directory today, and we do not claim a formal certification beyond the working integration we build for you.
Can the AI handle after-hours and overflow calls?
Yes. AInora answers 24/7, so calls that come in after the practice closes or while every line is busy still reach a live conversation and, where appropriate, a booked appointment in Denticon instead of voicemail.
Does the AI capture the reason for the visit before the patient arrives?
Yes. The AI asks what the visit is for - a cleaning, a toothache, a chipped tooth - and writes that into the appointment notes in Denticon, so the front desk and the provider know why the patient is coming in before they walk through the door.
Is patient data handled securely?
All communication with the Denticon API uses encrypted connections. Patient data is used for the duration of the call and the appointment or record it produces, not retained beyond what the integration needs to do its job.
What happens if Denticon is briefly unavailable during a call?
If the API is temporarily unavailable, the AI still answers the call and collects the patient information and preferred times, then completes the booking in Denticon once the connection is back - the caller is not left with a dead end.
JB
Justas Butkus

Founder & CEO, AInora

Building AI voice agents that let businesses serve more clients with the same team. Previously built voice AI systems for dental clinics, hotels, and restaurants.

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