Setup and go-live - frequently asked questions
Timeline from signing to live calls, what we need from you, how porting works, staging tests, and how quickly you can change things after launch.
How long does it take to get an AI voice agent live?
Most deployments go live in around two weeks from kickoff, set up and run by our team. Complex integrations (custom CRMs, multi-language routing, enterprise telephony) can take longer; the timeline is written into your quote.
What do you need from me to start?
A phone number to point, your business hours and pricing, a short list of FAQs your humans answer most, and access to the calendar or CRM you want the agent to write into. We handle the rest.
Who writes the agent prompt?
Our team writes the first version based on a one-hour discovery call. You review, request edits, we iterate. Final prompt goes into a staging number for you to test with real scenarios before we point your production line.
How do you handle my existing phone number?
Three options: port the number to our telephony, SIP-forward your existing number to the agent, or have the agent as a fallback after X rings. Porting takes 1-2 weeks with the losing carrier; SIP forward is same-day.
Can I test the agent before going live?
Yes, and we insist on it. A staging number is provisioned from day one. You, your team, and your power users call it, break it, and flag anything off. We fix, retest, and only then flip production.
What happens on launch day?
We point your production number, monitor the first few hours of calls live with you, and stay on call for the first 48 hours. First-week reviews happen at day 3 and day 7 with transcript samples.
How fast can I change the prompt or hours after go-live?
Minutes. Prompt edits and hours changes are self-serve in the dashboard. Knowledge-base updates push instantly. Structural changes (new integrations, new languages) go through the team.
What if I want to turn the agent off?
You can pause at any time from the dashboard. Calls fall back to the configured human number or voicemail. No downtime, no support ticket.