Setup and go-live — frequently asked questions
Timeline from signing to live calls, what we need from you, how porting works, staging tests, and how quickly you can change things after launch.
Most customers go live in 5 business days on managed onboarding. Self-serve setup can be faster if your calendar and knowledge base are already organized. Complex integrations (custom CRMs, multi-language routing, enterprise telephony) take 2-4 weeks.
A phone number to point, your business hours and pricing, a short list of FAQs your humans answer most, and access to the calendar or CRM you want the agent to write into. We handle the rest.
Our team writes the first version based on a one-hour discovery call. You review, request edits, we iterate. Final prompt goes into a staging number for you to test with real scenarios before we point your production line.
Three options: port the number to our telephony, SIP-forward your existing number to the agent, or have the agent as a fallback after X rings. Porting takes 1-2 weeks with the losing carrier; SIP forward is same-day.
Yes, and we insist on it. A staging number is provisioned from day one. You, your team, and your power users call it, break it, and flag anything off. We fix, retest, and only then flip production.
We point your production number, monitor the first few hours of calls live with you, and stay on call for the first 48 hours. First-week reviews happen at day 3 and day 7 with transcript samples.
Minutes. Prompt edits and hours changes are self-serve in the dashboard. Knowledge-base updates push instantly. Structural changes (new integrations, new languages) go through the team.
You can pause at any time from the dashboard. Calls fall back to the configured human number or voicemail. No downtime, no support ticket.
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