AI receptionist - frequently asked questions
How an AI receptionist answers calls, books appointments, and hands off to humans. Quick answers to the eight questions we hear most.
What is an AI receptionist?
An AI receptionist answers phone calls for your business 24/7. It can greet callers by name, answer common questions, book appointments into your calendar, and route live calls to the right person when a human is needed. AINORA ships named agents like Jessica for English and Agnė for Lithuanian, each tuned for a specific industry.
How is an AI receptionist different from an IVR menu?
IVR menus force callers through press-1-for-this phone trees. An AI receptionist listens, understands intent in natural language, and responds conversationally. Callers speak once and get an answer or a booking instead of navigating options.
Does an AI receptionist work after hours?
Yes. The AI answers every call, weekdays, weekends, holidays, middle of the night. Calls that would previously have hit voicemail get answered and booked instead.
Can the AI book appointments into my calendar?
Yes. The agent integrates with Google Calendar, Microsoft 365, and industry-specific systems (practice management, restaurant reservation platforms, CRMs). It checks availability, books the slot, and sends the confirmation SMS or email.
What happens when a caller asks something the AI does not know?
The agent transfers the call to a live human, takes a detailed message, or schedules a callback, depending on your configured fallback. Transfers include spoken context so the human knows what the caller already discussed.
Will callers know they are talking to AI?
We never pretend the agent is human. When asked, the agent is transparent. That said, the voice is natural enough that many callers complete the entire conversation without asking.
How many languages does AINORA support?
The platform runs natively in English and Lithuanian today. German, Polish, Latvian, and Estonian are in private deployment. Language switching happens mid-call on request.
How quickly can I get an AI receptionist live?
Managed onboarding takes around two weeks from kickoff to go-live. The team writes the prompt, configures your calendar and knowledge base, points a phone number, and you approve the test calls before we flip the switch.