AInora

Hotels & Resorts

AI Receptionist for Hotels & Resorts

Books rooms, handles room service and concierge requests, schedules spa appointments and tee times, and answers in 100+ languages. 24/7, no hold time, no commission on direct calls.

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Answers in <1s|100+ languages|PMS integrated
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JessicaJessica·English

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+1 (218) 636-0234

24/7 live AI - call anytime

Click the mic. Talk to Ainora for 60s.

The cost of a missed front-desk call

30%

of inbound hotel calls go unanswered or to voicemail during peak periods

15-25%

OTA commission paid when a guest who tried to call you direct rebooks through Booking or Expedia

24/7

real demand from international guests who do not care that your front desk closed at 11pm

What it does

Built for how hotels and resorts actually run.

24/7 reservations and booking confirmations

AI answers reservation calls at any hour, checks live room availability in your PMS, holds the rate, takes the deposit, and sends an SMS confirmation. Direct bookings stay direct instead of bouncing back to OTAs the next morning.

Room service and in-stay requests

Guests dial 0 from the room phone or the front-desk number and get an immediate, polite answer for towel requests, late checkout, breakfast hours, restaurant reservations, and housekeeping. No on-hold music, no missed buzzes during the dinner rush.

Concierge questions

AI answers wifi codes, parking instructions, pool and gym hours, breakfast times, airport transfers, local restaurant recommendations, and check-in/out windows. The questions that flood your front desk and pull staff away from arriving guests.

Multilingual reception

AI handles 100+ languages on a single line. International guests get a fluent answer in their own language without language menus, transferred calls, or apologies for the night auditor not speaking French.

PMS integration

Connects to Mews, Opera, Cloudbeds, RoomRaccoon, SiteMinder, and other property management systems. Bookings, rate plans, room blocks, and guest profiles stay in sync. No double entry, no CSV exports at the end of the shift.

Resort-specific scheduling

For resorts: spa appointments, tee-time bookings, restaurant reservations, ski school, kids club, watersports rentals. AI checks each system, confirms availability, and writes the booking back to the right schedule.

Live demo

Hear an AInora receptionist in action

Call our live demo line. The same voice quality and flow you would deploy at your property.

EN
Jessica
AInora sales line
+1 (218) 636-0234
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Use cases

Where AI removes the bottleneck.

Front-desk overflow at peak hours

During check-in and check-out rushes, AI absorbs ringing reservation lines so your staff stays with the guests in the lobby.

After-hours and night-audit calls

AI answers the late international caller, the airport-transfer question, and the same-night booking. Your night auditor is not woken up for wifi passwords.

Multilingual guests

A French family, a Polish couple, and a Japanese business traveller all call within ten minutes. AI handles each in their own language without transferring or apologising.

Resort spa, golf, and activity bookings

Guests can book a spa treatment, a tee time, a kids club slot, and a dinner reservation in a single call. AI writes each into the right system.

Group and event inquiries

AI captures the lead, qualifies dates and room counts, and routes the qualified inquiry to your sales manager with a structured brief.

In-room dial-zero requests

Towel requests, late checkout, breakfast hours, restaurant reservations. AI handles instantly so guests do not stack up on hold.

PMS and channel integrations

Connects to the systems your property already runs.

AI writes reservations, holds, ancillary bookings, and guest notes back into your PMS in real time. Your reception team does not retype anything.

Mews·
Opera·
Cloudbeds·
RoomRaccoon·
SiteMinder·
Apaleo·
Hotello·
Google Calendar·
HubSpot·
Salesforce·
Zapier·
Make·
Custom API·
Mews·
Opera·
Cloudbeds·
RoomRaccoon·
SiteMinder·
Apaleo·
Hotello·
Google Calendar·
HubSpot·
Salesforce·
Zapier·
Make·
Custom API·

If your PMS or channel manager has an API, we connect it. Otherwise we use email confirmations and channel-manager bridges.

AInora vs human front desk

Not a replacement. A scale layer.

Your front-desk team still handles the lobby, the VIP, and the moments that need human judgment. AI handles the queue.

AI receptionist

Flat monthly fee

Human front desk (24/7)

4-5 FTE plus turnover

Answers every call in under one second
Voicemail or hold queue once two lines are busy
Handles unlimited simultaneous calls
One conversation per receptionist on shift
100+ languages, no recruiting required
Language coverage limited to staff on duty
Available at 3am on Christmas Eve
Holiday cover, sick days, no-shows
Writes bookings directly to PMS, no double entry
Manual data entry between phone, PMS, spreadsheet
Consistent script and brand voice on every call
Quality varies with shift, fatigue, training

For boutique properties looking after smaller room counts, see our page for bed and breakfast operators.

FAQ

Frequently asked questions.

Yes. AInora's AI receptionist connects to your property management system (Mews, Opera, Cloudbeds, RoomRaccoon, SiteMinder and others), checks live availability for the requested dates and room type, holds the rate, captures guest details and a deposit, and writes the booking back to the PMS. The guest receives an SMS confirmation immediately.
Direct calls that ring out at 11pm or during a check-in rush usually re-book through Booking.com or Expedia by morning, costing you 15-25% in commission. The AI answers every direct call instantly, day or night, in the guest's language. The booking stays direct, the commission stays with you.
Yes. The AI connects to your spa, golf, restaurant, and activity scheduling systems alongside the PMS. A guest can call once and book a room, a couples massage, a tee time for Saturday, and a dinner reservation in one conversation. AI updates each system in real time.
AInora integrates with Mews, Opera, Cloudbeds, RoomRaccoon, SiteMinder, Apaleo, Hotello, and any PMS with an open API. For systems without a public API, we use channel manager integrations and email confirmations as a fallback. Calendar and CRM tools (Google Calendar, HubSpot, Salesforce) connect natively.
An AI receptionist runs on a flat monthly fee and covers calls 24/7 in 100+ languages, with unlimited simultaneous lines. A human front-desk team for round-the-clock coverage typically requires 4 to 5 FTE plus benefits, holiday cover, and turnover replacement. AI is not a replacement for your concierge or guest experience team. It is a replacement for the missed calls and the night-shift bottleneck.
AI is disclosed at the start of the call as required by EU AI Act and most regional regulations. The voice quality and conversation flow are natural enough that most guests focus on resolving their request, not on who is on the line. For complex situations the AI hands off to your duty manager with full context, so the guest does not have to repeat anything.
AI captures the inquiry, qualifies room counts, dates, F&B requirements, and contact details, and routes the lead to your sales or events manager with a structured handoff. AI does not negotiate group rates or sign contracts. It makes sure the lead reaches your team within minutes instead of voicemail until Monday.
Most properties go live in two to three weeks. Week one we map your room types, rate plans, services, F&B hours, transfer rules, and brand voice. Week two we integrate the PMS and ancillary systems, run test calls, and you review the recordings. Week three is launch and calibration.

Ready to stop losing direct bookings to OTAs?

Let AI cover the phones around the clock so your front desk stays with the guests in front of them.

Book a free consultation