More orders handled. Same support team.
Handling order tracking, returns, pre-sale questions, abandoned baskets.
Every call ends with the order already sorted.
- 00:02Caller
Is the Hale dining table in stock? We need it before the 24th.
- 00:08
JessicaYes, three left in natural oak, and it can arrive Thursday the 16th. Shall I hold that day?
- 00:16Caller
Please do.
- 00:19Jessica
Thursday is held. I've texted you a checkout link with that delivery day saved.
- Natural oak3 in stock
- Smoked oakOut of stock
- White oak7 in stock
- Shopify: natural oak, 3 in stock
- Delivery: Thu 16 Oct held
- SMS: checkout link sent
- 00:02Jessica
Hi Tom, it's Jessica from Loom & Pine. You left the linen bedding set in your basket. Anything I can help with?
- 00:12Caller
I wasn't sure about the size. Our bed is 180 wide.
- 00:17Jessica
Then it's the super king. I've swapped it in your basket and texted you the link.
- Linen bedding setKingSuper king
- Linen pillowcasesPair · Sage
Your basket is saved with the super king bedding set. Tap to finish your order.
Delivered- Shopify: abandoned checkout, 40 min ago
- Basket: king swapped for super king
- SMS: basket link sent
- 00:02Caller
Hi, my order was meant to come Tuesday and it hasn't.
- 00:07Jessica
Sorry about that, Mrs Clarke. Order 48213 was held at the depot, and it is out for delivery tomorrow.
- 00:16Caller
Tomorrow's fine.
- 00:19Jessica
Great. I've texted you the tracking link, and it's all noted on your order.
- OrderedFri 10 Oct
- DispatchedMon 13 Oct
- Held at depotTue 14 Oct
- Out for deliveryWed 15 Oct
- Shopify: order #48213 found by caller number
- Courier: held at depot, new ETA Wed
- Zendesk: ticket solved, tracking sent
- 00:02Caller
The rug's lovely but too small. Can I swap it for a bigger one?
- 00:09Jessica
Of course. That is the Hale rug, 160 by 230. Would you like the 200 by 290?
- 00:17Caller
Yes please.
- 00:20Jessica
Done: the larger rug ships today, and your returns label is in your inbox.
- Shopify: return started, Hale rug 160 × 230
- Exchange: 200 × 290 reserved, ships today
- Email: returns label sent
- 00:02Caller
We're fitting out a 40-room hotel and want to order bedding in bulk, about 80 sets.
- 00:09Jessica
That's one for Priya, our trade sales lead. She already has your numbers. Putting you through now.
- Orders and returnsJessica
- Trade, over 20 unitsPriya, trade
- Damage claimsCustomer care lead
- Business
- Boutique hotel, 40 rooms
- Order
- About 80 bedding sets
- Timing
- Delivered before March
Jessica- Routing: trade order over 20 units, needs a person
- Microsoft Teams: brief sent (business, order, timing)
- Handover: warm transfer, nothing to repeat
You choose who goes to a person. How handover works · What AI does on every call
Already on these? We plug in.
HubSpot- Microsoft Dynamics 365 Business Central
n8n
Salesforce
Slack
Xero
Gmail / Google Workspace
- a3
Rivilė
Shopware
- Aruba Fatturazione Elettronica
Google Calendar
Microsoft Teams
Shopify
Zendesk
- Freshsales
Intercom
BigCommerce
PrestaShop
- TeamSystem
- Directo
- Finvalda
JTL-Wawi
Trademarks belong to their owners. Shown to name the systems we connect to, not a partnership.
Where do your orders get lost?
Abandoned baskets nobody followed up
Shoppers called within the hour, questions answered, basket link sent.
Order-status calls queue up
Tracking, returns and exchanges answered at once, in your store.
One-time buyers never come back
Past customers called about refills, new ranges and sizes.
Customers abroad calling in their language
German, French or Polish callers answered in their own language.