AI That Handles Customers
at Any Scale
AI voice agent for e-commerce that handles order status, returns, product questions, shipping updates, and payment support - 24/7, at unlimited scale, so your support team focuses on complex cases.
The e-commerce support problem
80% of customer calls are about order status. Your agents spend all day answering the same question instead of solving real problems.
Repetitive order status calls consume your team
80% of support calls are "where is my order?" - a question AI can answer instantly by looking up tracking information.
Peak seasons overwhelm support staff
Black Friday and holiday volumes spike 5-10x. Hiring and training seasonal staff is expensive and slow.
Returns process is time-consuming
Every return call takes 10-15 minutes. Multiply that by hundreds of daily returns and your team is underwater.
Customers expect 24/7 support
Online stores sell around the clock. Customers expect support at 11 PM the same as 11 AM.
What AI does for your e-commerce business
From order tracking to returns processing - every customer call handled instantly.
Order status and tracking
AI looks up order status by order number, email, or phone number and provides real-time tracking information. Customers get instant answers instead of waiting on hold or searching through emails.
Returns and exchanges
AI initiates return and exchange requests, explains your return policy, generates return labels, and provides refund timelines. Processes the most common customer request without any human involvement.
Product questions
AI answers questions about product specifications, sizing, compatibility, availability, and shipping options. Configured with your full product catalog and updated in real time.
Shipping and delivery updates
AI provides delivery estimates, carrier information, and shipping options for new orders. Proactively handles delayed shipment inquiries and rerouting requests.
Payment and billing support
AI handles payment inquiries - failed transactions, billing questions, promo code issues, and invoice requests. Routes complex billing disputes to your finance team with full context.
Peak season and 24/7 coverage
Black Friday, holiday season, flash sales - call volume spikes happen. AI handles unlimited simultaneous calls without hiring seasonal staff, and provides support around the clock.
AI briefs your agent before escalation
When a customer issue requires human attention, AI does not just transfer - it provides the full story first.
Customer calls
AI answers and handles routine inquiries
Escalation needed
AI identifies complex issue requiring human help
AI briefs agent
Order history, issue summary, steps already taken
Agent joins prepared
AI logs resolution and sends follow-up
Works With Your Existing System
AInora connects to any system with an API. No ripping out your current tools - we plug into what you already use.
Plus any PMS, POS, calendar system, or custom software with API access.
Powered by leading AI infrastructure
Sukurta naudojant pažangiausias technologijas
Frequently Asked Questions
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Ready to scale your customer support with AI?
Let AI handle routine calls so your team can focus on what matters - solving complex problems and building customer loyalty.