E-commerce & D2C Brands
A customer called about an order. Email won't save this one.
AI customer support that looks up orders in real time, handles returns, answers pre-purchase questions, recovers abandoned carts, and runs post-purchase follow-ups in 100+ languages. Hear it live: call +1 (218) 636-0234 (Jessica) to test a real order-status call in 60 seconds, no signup.
Jessica·EnglishClick to start a conversation
The economics of e-commerce CX
estimated US e-commerce sales in 2024, up 8.1% year over year per Census Bureau retail tracker
Source: US Census Bureau Quarterly E-commerce Reportshare of total US retail sales coming from e-commerce in Q4 2024
Source: US Census Bureau E-commerce Share of Retailglobal e-commerce sales in 2024 according to Statista digital commerce data
Source: Statista Global Retail E-commerceWhat it does
Built for how D2C brands actually operate.
Order status inquiries
AI looks up order status, tracking numbers, and expected delivery dates in real time. Callers get answers without waiting on hold or digging through email threads.
Returns and exchange intake
AI captures return reasons, issues RMAs, and books courier pickups. Routes warranty and defect cases to the right specialist with full context attached.
Pre-purchase questions
AI answers sizing, compatibility, stock, and shipping questions so hesitant buyers convert on the phone instead of bouncing to a competitor tab.
Abandoned cart outreach
AI calls high-intent cart abandoners within minutes. Answers the last blocker, offers a nudge where policy allows, and recovers the checkout before interest cools.
Post-purchase follow-ups
AI calls after delivery to confirm fit, gather reviews, trigger replenishment, and surface issues before they become chargebacks or one-star ratings.
Multilingual customer support
AI handles customer calls in 100+ languages with consistent brand voice. Scale international D2C without staffing a night shift for every timezone.
Hear our AI in action
Jessica is our sales assistant. Same voice tech, configured for D2C customer support.
Why now
Customers want answers at 11pm. Your support team is offline.
Peak shopping happens after hours
AI answers 24/7 so buyers get order status and sizing answers when they shop, not when your desk opens at 9am.
Cart abandonment is expensive
AI calls high-intent abandoners within minutes, answers the last blocker, and recovers checkouts before a competitor ad retargets them.
Returns drown the helpdesk
AI captures return reasons, issues RMAs, and books pickups without a ticket queue. Agents only see the edge cases.
International scale needs languages
AI handles customer calls in 100+ languages with consistent brand voice. Expand markets without hiring a night shift per timezone.
How it works
From inbound call to resolved ticket.
Customer calls or AI follows up
AI picks up inbound calls instantly. For abandoned carts and post-purchase flows, AI calls out when it matters most.
AI resolves or routes
Looks up orders, issues RMAs, answers product questions, or escalates complex cases with full context attached.
Confirmation and logging
Customer gets SMS or email confirmation. Every interaction lands in your helpdesk and CRM, no double entry.
Choice architecture
What AI handles. When a human joins.
AI covers the routine 80 percent. Your support agent steps in for the nuanced 20 percent, briefed with full context.
AI handles
Routine, instantly
A human joins
With full context
Your escalation rules are set during onboarding. Adjust anytime through your account manager.
What you get from us
Your partner, not just a tool.
Every brand runs differently. We build around your catalog, your policies, and your helpdesk. Not a self-serve template you configure alone.
Week 1
Discovery and configuration
We map your catalog, return policy, shipping rules, and escalation logic. We listen to recent support calls to learn how your team handles tricky cases.
Week 2
Build and test
We build your AI, connect it to your storefront, helpdesk, and CRM, and run test calls through realistic scenarios. You review recordings and tell us what to fine-tune before go-live.
Ongoing
Weekly calibration
Your account manager reviews call transcripts weekly, updates the agent as your catalog and policies evolve, and flags any conversation that needs your attention. Not a ticket queue.
Integrations
Connects to the tools your store already uses.
AI writes orders, tickets, and follow-ups straight into your stack. No double entry, no CSV imports.
Plus 7,000+ apps via Zapier, Make, and n8n. If your system has an API, we connect it.
Enhanced handoff
How the handoff works.
When a customer needs a human agent, AI does not just transfer. It briefs them first, so the customer never repeats themselves.
Order status, returns, product questions, abandoned cart recovery, SMS confirmation.
No repeating. AI stays on to log the resolution afterwards.
FAQ
Frequently asked questions.
Ready to stop losing customers on hold?
Let AI handle the phones so your team can focus on what matters, building a brand customers come back to.
Book a free consultation