AInora

More people supported. Same clinical team.

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Handling first enquiries, session bookings, waiting lists, reminders.

JessicaJessica·English

+1 (218) 636-0234

Every call ends with the next step already arranged.

Example
Jessica
New enquiry · inbound
00:42
  1. 00:02
    Caller

    Hi. I've been struggling with anxiety, and I've never had therapy before. I'm not sure where to start.

  2. 00:10
    Jessica

    Thank you for calling. We start with a short call with Sarah, who helps find the right therapist. Thursday at 12:30 or Friday at 5?

  3. 00:21
    Caller

    Friday at 5, please.

  4. 00:24
    Jessica

    That's booked with Sarah, Friday at 5. I've texted you a short form, only if you'd like to fill it in first.

Done in your systems3/3
Jane · New enquiryCreated
Anna HughesNew client · by phone
Looking for
Help with anxiety
Therapy before
No, first time
Prefers
Evenings, in person
Contact
Text first, 07700 900634
Booking
Fri 10 Oct17:00
Intake call with Sarah20 min · by phone
SMS · to client
Hi Anna, your call with Sarah is Fri 10 Oct at 17:00. There is a short form you can fill in first, only if you would like to.
Delivered
  • Jane: new client enquiry, adult, anxiety
  • Booking: intake call Fri 17:00, 20 min, Sarah
  • SMS: optional intake form sent
Outcome
A first step booked, with no waiting for a call back.

You choose who goes to a person. How handover works · What AI does on every call

Already on these? We plug in.

  • Altegio
  • Semble
  • DrChrono
  • Doctoranytime
  • ClinicCards
  • Doctoralia
  • Medfile
  • e.sveikata
  • T2med
  • Salesforce
  • Google Calendar
  • Slack
  • n8n
  • athenahealth
  • Tebra
  • Epic
  • Jane
  • CompuGroup Medical
  • jameda
  • MioDottore
  • mMedica
  • Weda
  • Pipedrive
  • Microsoft Outlook / Microsoft 365
  • Zapier
  • Pabau
  • Cliniko
  • NexHealth
  • Nextech
  • Doctolib
  • medatixx
  • ZnanyLekarz
  • samedi
  • HubSpot
  • Microsoft Dynamics 365
  • Microsoft Teams
  • Make
+ Any system with an API

Trademarks belong to their owners. Shown to name the systems we connect to, not a partnership.

Where do people fall through the gaps?

First calls that go unanswered

Every enquiry answered calmly, the right slot offered.

Waiting lists nobody updates

Cancellations offered to the next person waiting.

Missed sessions not followed up

A gentle call to rebook, logged for the clinician.

Calls after hours

Answered after hours; anything urgent goes straight to a person.

Questions practices ask.

Yes, for the administrative side of the call. The AI handles booking, reschedules, intake logistics, insurance questions, and after-hours check-ins with a warm, non-judgmental tone. It does not attempt clinical assessment or therapy. For anything clinical or any sign of crisis, it routes to your therapist on duty and surfaces crisis resources, so people reach a human quickly.
Crisis handling is a built-in routing rule, not a clinical service. The AI is configured to recognize crisis and self-harm language. When it does, it surfaces the 988 Suicide and Crisis Lifeline (callers can call or text 988 in the United States), routes the call to your therapist on duty per your safety protocol, and prompts the caller to dial 911 if life is in immediate danger. The AI never tries to counsel or assess. Its only job is to get the person to the right human help fast.
Yes. The AI speaks with callers in Ukrainian, Russian, English, Lithuanian, and 100+ other languages on a single phone line, detecting the language automatically. Clinics serving displaced or refugee communities can offer first-language intake without a dedicated line or a bilingual front-desk hire.
When a client arrives for an evening or after-hours appointment, the AI confirms they have checked in and notifies the therapist on duty in real time. A solo clinician running a late session knows their next client is in the building without leaving the room or watching the door. It is a small piece of reassurance that matters most when no front-desk staff are present.
No. The AI works without EMR access. It captures only what a front desk would, books against your calendar, and emails the intake summary to your clinician. On our side, call records are kept on a short retention window and then deleted, and nothing clinical is stored. We connect to your scheduling tools, not your clinical chart.
The AI is quoted per deployment, based on call volume, integrations and languages. A small clinic with two to four therapists and low evening volume rarely needs a full-time front desk at all, yet still misses calls at lunch, after hours, and on weekends. The AI answers every one of those calls 24/7 and hands anything that needs a person to your clinician with a summary, so the same team supports more clients.
Onboarding takes about two weeks. Week 1 is discovery and configuration: we map your clinicians, intake flow, languages, insurance answers, and your crisis and escalation rules. Week 2 is build and test, including crisis-language test calls. After launch, your account manager reviews transcripts and tunes the agent.

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