Wrong department transfers cost you trust every time.
Routing urgent patients, pricing questions, new enquiries, VIP callers.
The right person, first time.
AI call routing listens to what the caller actually needs, checks who is best placed to help, and transfers with full context. One phone number, zero menus, zero cold handoffs. Hear it live: call +1 (218) 636-0234 (Jessica) to test a real intent-based routing call in 60 seconds, no signup.
"I cracked a tooth last night and the swelling is getting worse."
- Cracked lower left molar, swelling since last night
- Pain 8/10, no fever, wants to be seen today
- Last visit in March: crown fitted by Dr Thompson
Patient record"How much is whitening, and can I pay monthly?"
"I want to talk through implants versus a bridge."
Connects to your contact center and CRM.
Routing and context flow over the APIs you already use. No rip-and-replace, no new agent desktop.
- HubSpot
- Microsoft Dynamics 365 Business Central
- n8n
- Salesforce
- WhatsApp Business
- Zendesk
- Docusign
- Gmail / Google Workspace
- Airtable
- Telegram
- a3
- InsERT Subiekt
- Calendly
- Make
- Microsoft Outlook / Microsoft 365
- QuickBooks Online
- Xero
- Freshdesk
- Google Sheets
- ClickUp
- Facebook Lead Ads
- Instagram
- Viber
- Agnum
- Zucchetti
- JTL-Wawi
- Aruba Fatturazione Elettronica
- Google Calendar
- Microsoft Teams
- Slack
- Zapier
- Freshsales
- Intercom
- ERPNext
- Google Drive
- Messenger
- DATEV
- Rivilė
- TeamSystem
- Directo
- Finvalda
- Axonaut
Trademarks belong to their owners. Shown to name the systems we connect to, not a partnership.
Plus 7,000+ apps via Zapier, Make, and n8n. If your system has an API, we connect it.
The cost of getting routing wrong.
of B2B customers buy from the business that responds to their inquiry first
Source: Harvard Business Review (Forrester)of customers say the experience a company provides matters as much as the product itself
Source: Salesforce State of the Connected Customerin customer-service automation value McKinsey estimates from generative AI across functions
Source: McKinsey Global InstituteSix capabilities that replace your IVR and your routing rules at once.
Intent-based routing
AI listens to what the caller needs and routes to the right team based on the actual request. Sales inquiries go to sales, support issues go to support, billing questions go to finance.
Skills-based matching
AI matches callers to agents by expertise, product line, and issue type. A technical escalation skips tier-1 and goes straight to a specialist who can actually solve it.
Department lookup
AI maintains a live directory of your teams, specialists, and availability. Callers describe their problem once and reach the right desk without a single wrong transfer.
VIP identification
AI recognizes high-value callers from caller ID and CRM history, then routes them on a priority lane to their account owner. Top accounts never wait in the general queue.
Language detection and routing
AI detects the caller language in the first seconds of the conversation and routes to a native-speaking agent. No separate phone numbers per language, no menu choices.
Escalation thresholds
AI applies your rules for sentiment, wait time, and topic sensitivity. When a threshold is crossed, it escalates to a supervisor with the full call context and a suggested next step.
From ring to the right desk, without a menu.
AI answers instantly, listens to the real reason for the call, checks availability across the organization, and transfers with a briefing. Every caller reaches the right person on the first try.
- 1Caller describes the need
- 2AI identifies intent, language, priority
- 3Can AI resolve it directly?
AI handles end to end
Answered the question, updated the record, confirmed by SMS, no transfer needed.
AI matches the right agent
- Skills and product knowledge
- Language and time zone
- Availability and workload
- AI briefs the agent
- Agent accepts with contextIssue, history, sentiment, suggested next action, all on screen.
- Caller continues without repeatingOne number, one journey, one log from start to finish.
Legacy call routing. AI call routing.
Legacy routing Menus and guesswork | AI routing Intent and context |
|---|---|
| Callers press 1, 2, 3 and still land in the wrong queue | Callers say what they need and reach the right person on the first try |
| Transfers start from zero, caller repeats the problem | Receiving agent joins with summary, history, and sentiment |
| VIP accounts wait in the same queue as everyone else | High-value callers are identified and fast-tracked automatically |
| Language preference handled by separate phone numbers | Language detected in seconds and routed to native speakers |
| Updating the menu tree requires a vendor ticket | Routing rules updated by your admin in minutes |
| No visibility into why calls are misrouted | Every intent, transfer, and outcome logged and searchable |
Built for the teams that route the most calls.
Call centers
AI triages high-volume inbound traffic, separates sales from support, and fills each agent queue with the calls they are actually trained for.
Healthcare
AI routes patients by clinical urgency and specialty. Nurses get triage calls, front desk gets scheduling, billing gets insurance questions.
Legal
AI separates new matter intake from active-case clients and routes returning clients directly to their assigned paralegal or attorney.
Hospitality
AI directs reservations, group bookings, and on-property guest issues to the right team across multiple properties from one phone number.
Insurance
AI distinguishes claim intake from policy questions and sends each to the correct adjuster, broker, or back-office team with full context.
Financial services
AI identifies the caller, their product mix, and the nature of the request, then routes to the correct advisor or service desk without a menu.