AI Customer Support
Tier-1 tickets drown your humans. Let AI handle them first.
AI phone agent that resolves order, return, and FAQ calls end to end, writes every outcome to your help desk, and escalates only the cases that genuinely need a human, with full context. Hear it live: call +1 (218) 636-0234 (Jessica) to test a real tier-1 support call in 60 seconds, no signup.
Jessica·EnglishClick to start a conversation
The tier-1 tax on your team
of customers say the experience a company provides matters as much as its products or services
Source: Salesforce State of the Connected Customerin customer-service automation value McKinsey estimates from generative AI across functions
Source: McKinsey Global Instituteprofit-margin advantage for companies that lead in customer experience over CX laggards
Source: Harvard Business ReviewWhat it does
Six capabilities that clear your tier-1 queue.
Order status lookup
AI verifies the caller, pulls the latest order status from your commerce stack, and explains shipping, delays, and tracking. Answers arrive in seconds, not ticket queues.
Return and exchange processing
AI captures the reason, validates eligibility against your policy, issues the return label, and logs the ticket, all on one call. Standard returns never reach a human.
FAQ answering
AI draws from your knowledge base for product, policy, and account questions. Consistent wording, up-to-date facts, no outdated answers buried in an agent wiki.
Refund intake
AI takes the refund request, gathers the supporting facts, and opens a structured ticket for your finance team. The customer leaves the call with a reference number and a clear next step.
Account changes
AI updates addresses, contact details, subscription plans, and simple account settings after caller verification. Writes straight into your system of record.
Escalation to live agent with full context
When the issue exceeds what AI should handle, it escalates with a structured brief: caller identity, problem, steps tried, sentiment. The agent picks up already up to speed.
Hear our AI in action
Call Jessica, our live sales assistant. Ask a typical support-style question to see how AI handles lookups and escalations.
How it works
From call to closed ticket.
AI answers on the first ring, verifies the caller, resolves what it can against your systems, and escalates the rest with a structured handoff. Every call ends with a written record.
Looked up the order, processed the return, updated the account, sent the SMS confirmation.
No repeating, no cold start, no hunting through the CRM.
AI sends the SMS confirmation and schedules any proactive update the customer needs.
Comparison
Humans-first tier-1. AI-first tier-1.
Same volume, two different cost curves and customer experiences.
Humans first
Agents drown in tier-1
AI first
Humans handle the hard part
Where it works
Built for support queues that never stop.
Anywhere customers ask the same questions at volume, AI-first support returns hours to your team.
E-commerce
AI answers where-is-my-order, processes returns, and handles post-purchase questions without adding headcount during peak season.
SaaS
AI handles tier-1 product questions, password resets, and plan changes, then escalates real bugs to support engineers with full reproduction context.
Telecom
AI covers balance checks, plan changes, and device troubleshooting scripts. Complex service tickets go to technicians already briefed on the symptoms.
Banking
AI verifies customers, answers account questions, and handles simple service requests. Anything sensitive routes to a live advisor with the caller verified.
Subscription services
AI manages billing questions, plan upgrades and downgrades, and cancellation intake with save-offers, writing every action back to the billing system.
Retail
AI answers store hours, stock checks, click-and-collect status, and loyalty questions around the clock. Front of house focuses on in-store shoppers.
Integrations
Writes into your help desk and commerce stack.
Every call outcome, ticket, and customer update flows into the tools your team already lives in.
Plus 7,000+ apps via Zapier, Make, and n8n. If your system has an API, we connect it.
FAQ
Frequently asked questions.
Ready to clear your tier-1 queue?
We will audit your top tier-1 call reasons, map them to AI workflows, and wire everything into your existing help desk.
Book a free consultation