Tier-1 tickets drown your humans. Let AI handle them first.
Resolving order status calls, returns and exchanges, account changes, refund requests.
Routine calls resolved on the spot, so your agents take the hard ones.
AI phone agent that resolves order, return, and FAQ calls end to end, writes every outcome to your help desk, and escalates only the cases that genuinely need a human, with full context. Hear it live: call +1 (218) 636-0234 (Jessica) to test a real tier-1 support call in 60 seconds, no signup.
Hi, my order still hasn't arrived. It's number 48213.
- Order #48213 · dispatched Tue
- Tracked 48h · arriving Thu by 12:00
JessicaIt left our warehouse on Tuesday and arrives Thursday before midday. I've texted you the tracking link.
- Order and photos request
- Purchase history
- Wants a refund, not a swap
Writes into your help desk and commerce stack.
Plus 7,000+ apps via Zapier, Make, and n8n. If your system has an API, we connect it.
- Google Calendar
- Make
- Microsoft Dynamics 365 Business Central
- Microsoft Teams
- Slack
- Zapier
- Freshdesk
- Gmail / Google Workspace
- Intercom
- BigCommerce
- a3
- Rivilė
- Directo
- JTL-Wawi
- Calendly
- HubSpot
- Microsoft Outlook / Microsoft 365
- n8n
- QuickBooks Online
- Salesforce
- Shopify
- WhatsApp Business
- Xero
- Zendesk
- Adobe Commerce
- Freshsales
- Google Sheets
- Airtable
- Agnum
- PrestaShop
- Shopware
- TeamSystem
- Zucchetti
- Finvalda
- InsERT Subiekt
- Aruba Fatturazione Elettronica
Trademarks belong to their owners. Shown to name the systems we connect to, not a partnership.
The tier-1 tax on your team.
Six capabilities that clear your tier-1 queue.
Order status lookup
AI verifies the caller, pulls the latest order status from your commerce stack, and explains shipping, delays, and tracking. Answers arrive in seconds, not ticket queues.
Return and exchange processing
AI captures the reason, validates eligibility against your policy, issues the return label, and logs the ticket, all on one call. Standard returns never reach a human.
FAQ answering
AI draws from your knowledge base for product, policy, and account questions. Consistent wording, up-to-date facts, no outdated answers buried in an agent wiki.
Refund intake
AI takes the refund request, gathers the supporting facts, and opens a structured ticket for your finance team. The customer leaves the call with a reference number and a clear next step.
Account changes
AI updates addresses, contact details, subscription plans, and simple account settings after caller verification. Writes straight into your system of record.
Escalation to live agent with full context
When the issue exceeds what AI should handle, it escalates with a structured brief: caller identity, problem, steps tried, sentiment. The agent picks up already up to speed.
From call to closed ticket.
AI closes the case
Looked up the order, processed the return, updated the account, sent the SMS confirmation.
AI opens a structured ticket
- Problem and reproduction steps
- Customer identity and history
- Sentiment and priority
Humans-first tier-1. AI-first tier-1.
| Humans firstAgents drown in tier-1 | AI firstHumans handle the hard part |
|---|---|
| Humans firstEvery call waits in a queue for the next available agent | AI firstEvery call answered on the first ring, no queue |
| Humans firstAgents repeat the same 30 answers all day | AI firstAI resolves repetitive questions instantly, agents handle the unusual ones |
| Humans firstAnswers vary by agent shift and training | AI firstAnswers consistent, sourced from one knowledge base |
| Humans firstAfter-hours calls hit voicemail or an offshore queue | AI first24/7 coverage with the same quality at 3am as at 3pm |
| Humans firstEscalations start from zero, customer repeats everything | AI firstEscalations carry a structured brief, customer continues mid-sentence |
| Humans firstTickets half-logged, follow-ups forgotten | AI firstEvery call writes a complete record, follow-ups scheduled automatically |
Built for support queues that never stop.
E-commerce
AI answers where-is-my-order, processes returns, and handles post-purchase questions without adding headcount during peak season.
SaaS
AI handles tier-1 product questions, password resets, and plan changes, then escalates real bugs to support engineers with full reproduction context.
Telecom
AI covers balance checks, plan changes, and device troubleshooting scripts. Complex service tickets go to technicians already briefed on the symptoms.
Banking
AI verifies customers, answers account questions, and handles simple service requests. Anything sensitive routes to a live advisor with the caller verified.
Subscription services
AI manages billing questions, plan upgrades and downgrades, and cancellation intake with save-offers, writing every action back to the billing system.
Retail
AI answers store hours, stock checks, click-and-collect status, and loyalty questions around the clock. Front of house focuses on in-store shoppers.