AInora

"Press 1" is why your callers hang up. Let them just talk.

Free consultation

Callers just say “move my delivery”, “billing, please”, “where is my order?”, “I need a quote”.

JessicaJessica·English

+1 (218) 636-0234

Callers say what they need, and the call goes the right way.

An AI voice layer that replaces your menu tree with natural conversation. Sits in front of your existing phone system over SIP, keeps your numbers, and retires the IVR without a migration project. Hear it live: call +1 (218) 636-0234 (Jessica) to test natural-language routing without a single press-1 in 60 seconds, no signup.

Example
Castlegate Supplies · Birmingham
Old phone menuRetired
  • Press 1 for sales
  • Press 2 for accounts
  • Press 3 for deliveries
  • Press 0 for anything else
JessicaJessica

Castlegate Supplies, this is Jessica. What can I help you with?

Mark Evans

I need to move tomorrow's delivery to Friday morning.

Change delivery dateUnderstood
Delivery moved to Fri 07:30 to 09:00Dynamics 365
Resolved on the call, no transfer
Sophie Turner

There's a charge on my invoice I don't recognise.

Invoice queryUnderstood
Put through to Helen, accountsTeams
Brief sent: account, invoice, the line in question
0 keys pressed1 resolved on the call1 routed with a brief

Sits in front of your existing phone stack.

Plus 7,000+ apps via Zapier, Make, and n8n. If your system has an API, we connect it.

  • Bitrix24
  • Google Calendar
  • Make
  • Microsoft Dynamics 365 Business Central
  • Microsoft Teams
  • Odoo
  • Pipedrive
  • Sage
  • SAP
  • WhatsApp Business
  • Zapier
  • Zoho CRM
  • Docusign
  • Freshsales
  • Google Sheets
  • Kommo
  • Scoro
  • ClickUp
  • Exact Online
  • Google Drive
  • Instagram
  • Telegram
  • Zoho Books
  • Agnum
  • Cegid
  • DATEV
  • Holded
  • Lexware Office
  • Rivilė
  • Symfonia
  • wFirma
  • Directo
  • Fakturownia
  • InsERT Subiekt
  • Labbis
  • SimplBooks
  • weclapp
  • Axonaut
  • Merit Aktiva
  • Calendly
  • HubSpot
  • Microsoft Dynamics 365
  • Microsoft Outlook / Microsoft 365
  • n8n
  • Oracle NetSuite
  • QuickBooks Online
  • Salesforce
  • Slack
  • Xero
  • Zendesk
  • Cal.com
  • Freshdesk
  • Gmail / Google Workspace
  • Intercom
  • monday CRM
  • Airtable
  • ERPNext
  • Facebook Lead Ads
  • HighLevel
  • Messenger
  • Viber
  • a3
  • B1.lt
  • Comarch ERP
  • Fatture in Cloud
  • inFakt
  • Pennylane
  • sevDesk
  • TeamSystem
  • Zucchetti
  • enova365
  • Finvalda
  • JTL-Wawi
  • Sellsy
  • Stekas Plius
  • Aruba Fatturazione Elettronica
  • EBP
  • Teamleader Focus
+ Any system with an API

Trademarks belong to their owners. Shown to name the systems we connect to, not a partnership.

What IVR actually costs you.

88%
of customers say the experience a company provides matters as much as the product itself
Source: Salesforce State of the Connected Customer
7.6%
profit-margin advantage for companies that lead in customer experience over CX laggards
Source: Harvard Business Review
78%
of B2B customers buy from the business that responds to their inquiry first
Source: Harvard Business Review (Forrester)

Six capabilities that retire your menu tree.

Natural conversational intake

Callers describe what they need in plain language. No press-1 menus, no option lists, no remembering which number maps to which department.

Intent recognition

AI maps free-form speech to the right workflow, even when callers use unusual wording or describe their problem indirectly. What a menu tree could never catch.

Dynamic routing

Routing decisions update in real time based on availability, skill, language, and caller history. No rigid tree, no stale branches, no dead ends.

Context-preserving transfers

When AI transfers to a human, a structured brief travels with the call. The agent joins knowing who, what, and why, so the caller never repeats themselves.

Multilingual handling

AI detects the caller language in the first seconds and responds natively. One phone number covers every market, no parallel IVR trees per language.

Legacy IVR migration without rip-and-replace

AI sits in front of your existing phone system via SIP. Your numbers, your PBX, and your backend queues stay put. Only the caller experience changes.

From one sentence to the right resolution.

1Caller speaks naturally
2AI recognizes intent, language, urgency
3Resolve, or route?
Resolve

AI completes the request

Balance given, outage logged, appointment booked, confirmation sent. No menu, no transfer, no wait.

Route

AI picks the right queue

  • Department and skill match
  • Language preference
  • Priority and caller history
AI briefs the agent
Agent picks up with context
Caller continues the same sentence, no repeating.
Call logged and closed
Intent, outcome, and transcript written to your existing systems.

With IVR. Without IVR.

Side by side
With IVRCallers navigate three to five menu levels before reaching a personWithout IVRCallers state the reason for the call in one sentence
With IVRUnusual requests have no menu path, callers hammer 0 to escapeWithout IVRAI handles free-form requests and routes anything off-script
With IVRSeparate IVR trees per language, per product, per regionWithout IVROne voice agent handles every language and segment
With IVRMenu updates require a vendor ticket and a change windowWithout IVRRouting and intents updated by your admin in minutes
With IVRTransfers drop the caller cold, agent starts from zeroWithout IVRTransfers carry a structured brief, agent joins in context
With IVRNo visibility into what callers actually wantedWithout IVREvery intent, resolution, and drop-off logged and searchable

Industries that live behind an IVR.

Banking

Callers state their need in one sentence and reach the right desk. Balance checks and card services resolve without a human.

Utilities

Outage reporting, meter readings, and bill questions handled conversationally. Surge volume absorbed without queue collapse.

Insurance

Claim intake, policy questions, and broker lookups routed by intent, not by an eight-level menu tree.

Healthcare

Patients describe symptoms or ask for a department naturally. Triage, scheduling, and billing routed in seconds.

Government

Citizens reach the right service line in plain language. Multilingual handling built in from the first ring.

Telecom

Billing, technical support, and upgrade inquiries separated by intent. Tier-1 resolved by AI, specialists briefed before they pick up.

Frequently asked questions.

How is an AI voice agent different from a traditional IVR?
A traditional IVR forces callers to navigate rigid press-1-press-2 menus. An AI voice agent understands natural speech, so callers simply say what they need. AI resolves requests faster, routes more accurately, and handles complex multi-step tasks that IVR menus cannot.
Can AI replace my existing IVR without changing my phone system?
Yes. AINORA AI voice agent connects to your existing phone lines via SIP. Your phone numbers stay the same, and callers notice no disruption - just a dramatically better experience without button menus.
What happens when the AI cannot handle a request?
AI seamlessly transfers the caller to the right human agent with full conversation context. The agent sees a summary of what the caller needs, so there is no need to repeat information. This is faster and more accurate than IVR-based transfers.
How long does it take to replace an IVR with AI?
Most IVR replacement deployments go live in around two weeks. AINORA configures the AI voice agent with your business rules, routing logic, and integrations, then connects it to your phone system via SIP trunking.
Does replacing IVR with AI improve customer satisfaction?
Yes. Most callers strongly prefer speaking naturally over navigating IVR menus. AI voice agents reduce average handle time, eliminate misdirected transfers, and resolve more requests on the first call - all of which directly improve customer satisfaction scores.

Ready to retire your menu tree?

Free consultation