IVR Replacement
"Press 1" is why your callers hang up. Let them just talk.
An AI voice layer that replaces your menu tree with natural conversation. Sits in front of your existing phone system over SIP, keeps your numbers, and retires the IVR without a migration project. Hear it live: call +1 (218) 636-0234 (Jessica) to test natural-language routing without a single press-1 in 60 seconds, no signup.
Jessica·EnglishClick to start a conversation
What IVR actually costs you
of customers say the experience a company provides matters as much as the product itself
Source: Salesforce State of the Connected Customerprofit-margin advantage for companies that lead in customer experience over CX laggards
Source: Harvard Business Reviewof B2B customers buy from the business that responds to their inquiry first
Source: Harvard Business Review (Forrester)What it does
Six capabilities that retire your menu tree.
Natural conversational intake
Callers describe what they need in plain language. No press-1 menus, no option lists, no remembering which number maps to which department.
Intent recognition
AI maps free-form speech to the right workflow, even when callers use unusual wording or describe their problem indirectly. What a menu tree could never catch.
Dynamic routing
Routing decisions update in real time based on availability, skill, language, and caller history. No rigid tree, no stale branches, no dead ends.
Context-preserving transfers
When AI transfers to a human, a structured brief travels with the call. The agent joins knowing who, what, and why, so the caller never repeats themselves.
Multilingual handling
AI detects the caller language in the first seconds and responds natively. One phone number covers every market, no parallel IVR trees per language.
Legacy IVR migration without rip-and-replace
AI sits in front of your existing phone system via SIP. Your numbers, your PBX, and your backend queues stay put. Only the caller experience changes.
Hear our AI in action
Call Jessica, our live sales assistant. No menus, no options list, just say what you want.
How it works
From one sentence to the right resolution.
AI answers on the first ring, lets the caller speak freely, and decides in real time whether to resolve the request itself or transfer with a context-rich handoff.
Balance given, outage logged, appointment booked, confirmation sent. No menu, no transfer, no wait.
Caller continues the same sentence, no repeating.
Intent, outcome, and transcript written to your existing systems.
Comparison
With IVR. Without IVR.
Same phone number, same backend, two very different callers. The one on the right does not hang up.
With IVR
Press 1, press 2, press 0
Without IVR
Natural conversation
Where it works
Industries that live behind an IVR.
Wherever menus frustrate callers and hide intent, conversational intake delivers the biggest lift.
Banking
Callers state their need in one sentence and reach the right desk. Balance checks and card services resolve without a human.
Utilities
Outage reporting, meter readings, and bill questions handled conversationally. Surge volume absorbed without queue collapse.
Insurance
Claim intake, policy questions, and broker lookups routed by intent, not by an eight-level menu tree.
Healthcare
Patients describe symptoms or ask for a department naturally. Triage, scheduling, and billing routed in seconds.
Government
Citizens reach the right service line in plain language. Multilingual handling built in from the first ring.
Telecom
Billing, technical support, and upgrade inquiries separated by intent. Tier-1 resolved by AI, specialists briefed before they pick up.
Integrations
Sits in front of your existing phone stack.
Keep your PBX, contact center, and numbers. AI connects over SIP and your standard APIs.
Plus 7,000+ apps via Zapier, Make, and n8n. If your system has an API, we connect it.
FAQ
Frequently asked questions.
Ready to retire your menu tree?
We will map your current IVR flows to an AI voice layer, keep your numbers, and switch the caller experience without touching your backend.
Book a free consultation