AI Receptionist Integrations for Vet Practice Software

What does a practice software integration let the AI receptionist do?

Four things decide whether the AI receptionist saves your team work or creates more of it:

• See the free times. It offers the owner times that are really free in your diary, for the right vet and the right kind of visit.
• Book the visit. The appointment lands in your system while the owner is still on the phone, with the right type and length, so nobody copies it over from a message later.
• Find the owner and the pet. It matches the caller to the client record and asks which pet the call is about, which matters in households with several animals.
• Leave a clear note. The reason for the visit, symptoms in the owner's words and anything your team should know before the appointment.

Urgent calls are a different path: the AI recognises the signs you define and passes the call to a person, whatever system you run.

Which vet practice systems can it connect to?

AInora has integrations with the practice software vet clinics use. Each one is connected for your clinic on demand, when you start:

• ezyVet
• IDEXX Cornerstone
• AVImark
• Covetrus Pulse
• Vetspire
• Digitail
• Shepherd
• Provet Cloud

Running something else? Tell us which system your clinic uses. If it is not on this list, we look at it with you before you decide anything. In Lithuania, the connection to the local vet practice system Proksimus is already running in vet clinics.

How is the connection set up?

1. Tell us your system. Name the practice software and which appointment types the receptionist may book.
2. We connect it for your clinic. With your clinic's permission, we set up the connection and map your appointment types, lengths and vets.
3. Test bookings with your team. Your team calls in, books, moves and cancels test visits, and checks each one in the diary.
4. Go live. Real calls start once your team is happy with what it sees in the system.

What happens before your system is connected?

The receptionist still answers every call. It takes the owner's name, the pet, the reason and the preferred time, says clearly that the visit is not booked yet, and sends the request to your team straight away. Your team confirms it from the message. Calls that used to ring out now arrive as complete requests.

What should you ask any vendor about integrations?

• Does it book the visit in our system, or only take a message?
• Does it use our appointment types and lengths, and only offer times our diary accepts?
• What does it tell the owner when a booking fails or the time was just taken?
• Can we see every booking it made, and the call behind it?
• Who fixes it when our software changes?

Ask to see a test booking appear in your own diary before you sign anything. What an agent says on the phone and what it writes into your system are two different things.

How do you try it for your own clinic?

Fill out the short form and write your clinic's website and your practice software in the message. We build a demo receptionist from the website, with your services and opening hours, so you can talk to it and hear how it answers questions about your practice. More on the AI receptionist for veterinary clinics page.