Shopmonkey + AI Voice Agent
Ainora integrates with Shopmonkey, the all-in-one auto repair shop management platform. The AI answers the phone, books service, captures the vehicle and the symptoms, and writes a repair order back into Shopmonkey - so the job is ready before the car reaches the bay.
Shopmonkey is shop management software for auto repair businesses. It runs work orders, estimates, invoicing, scheduling, parts, and customer communication in one place. Ainora sits on the phone line in front of it: every call becomes a booked appointment and a populated job, so the schedule and the work orders fill themselves while your advisors stay on the floor.
Books service appointments
AI checks your shop schedule during the call, offers open slots for the right service type, and books the appointment in Shopmonkey without your staff touching the phone.
Captures vehicle details
AI collects year, make, model, mileage, and license plate from the caller and attaches them to the job, so the vehicle is on file before the car arrives at the bay.
Records the symptoms
AI asks what the customer is experiencing - the noise, the warning light, the leak - and writes a clear concern description into the job so the technician knows what to look at first.
Writes back to Shopmonkey
AI creates or updates a job (repair order) in Shopmonkey with the customer, vehicle, requested service, and notes - so the work order is ready when the car rolls in.
Recognizes returning customers
AI identifies repeat callers by phone number, greets them by name, and pulls up the vehicle on file - no spelling out the VIN or repeating service history every visit.
Confirmations and reminders
After booking, the customer gets a confirmation with the date, time, and vehicle. Ainora can also call or text reminders so fewer appointments are missed.
How does Ainora connect to Shopmonkey?
Customer calls
AI answers, recognizes returning customers, and asks what the car is doing - the noise, the light, the leak.
AI books and writes the job
Checks the schedule, books the service, captures the vehicle and symptoms, and creates the job in Shopmonkey.
Repair order is ready
The work order is populated before the car arrives, and the customer gets a confirmation with date, time, and vehicle.
Frequently Asked Questions
How does Ainora connect to Shopmonkey?
Ainora integrates with Shopmonkey through its API. We configure the connection during onboarding, mapping your services, schedule, and job templates so the AI books the right work into the right bay. After setup the integration runs automatically with no manual steps for your team.
What does the Shopmonkey integration do?
When a customer calls, the AI answers, books a service appointment, captures the vehicle (year, make, model, mileage, plate) and the reported symptoms, then writes a job into Shopmonkey. The repair order is ready before the car arrives, so your advisors spend less time on the phone and more time on the lot.
Does it write the repair order back to Shopmonkey automatically?
Yes. The AI creates or updates the job in Shopmonkey during or right after the call, including the customer, vehicle, requested service, and a concern note describing the symptoms. Your service writers see a populated work order instead of a sticky note to transcribe later.
Can it handle calls outside business hours?
Yes. Ainora answers 24/7, so after-hours and overflow calls still get booked into Shopmonkey. Customers who call when the shop is closed get an appointment instead of voicemail, and your bays fill up without anyone working the night shift.
Founder & CEO, AInora
Building AI digital administrators that replace front-desk overhead for service businesses across Europe. Previously built voice AI systems for dental clinics, hotels, and restaurants.
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