AInora

Shopmonkey + AI Voice Agent

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How does AInora connect to Shopmonkey?

AInora integrates with Shopmonkey, the all-in-one auto repair shop management platform. The AI answers the phone, books service, captures the vehicle and the symptoms, and writes a repair order back into Shopmonkey - so the job is ready before the car reaches the bay.
  1. 1
    Step 1

    Customer calls

    AI answers, recognizes returning customers, and asks what the car is doing - the noise, the light, the leak.

  2. 2
    Step 2

    AI books and writes the job

    Checks the schedule, books the service, captures the vehicle and symptoms, and creates the job in Shopmonkey.

  3. 3
    Step 3

    Repair order is ready

    The work order is populated before the car arrives, and the customer gets a confirmation with date, time, and vehicle.

Example
Inbound call · Call ended 2:03
Jake Miller
2018 Ford F-150 · Phoenix, AZ

Jessica"Done, Jake. Bring the F-150 in on Wednesday at 8:30 AM and we will check those brakes first thing."

Written toShopmonkey
Synced
  • Customer & vehicle · created
    Jake Miller · returning customer
    2018 Ford F-150 · VIN matched
  • Repair order · created
    Repair order · grinding when braking
    Brake inspection · 1.0 hr labor · $120 estimate
  • Appointment · booked
    Wed 8:30 AM · drop-off · bay 2
    Loaner not needed
  • Confirmation · sent
    Confirmation sent
    Reminder the evening before

Already on these? We plug in.

  • Autowork Online
  • Pinewood.AI
  • Garage Hive
  • AutoLeap
  • Loco-Soft
  • WERBAS
  • GT Motive
  • Pipedrive
  • Microsoft Outlook / Microsoft 365
  • Zapier
  • Keyloop
  • Tekmetric
  • Mitchell 1 Manager SE
  • Comarch ERP
  • Quiter
  • Zucchetti Infinity Automotive
  • Salesforce
  • Google Calendar
  • Slack
  • n8n
+ Any system with an API

Trademarks belong to their owners. Shown to name the systems we connect to, not a partnership.

Shopmonkey is shop management software for auto repair businesses. It runs work orders, estimates, invoicing, scheduling, parts, and customer communication in one place. AInora sits on the phone line in front of it: every call becomes a booked appointment and a populated job, so the schedule and the work orders fill themselves while your advisors stay on the floor.

What the AI does in Shopmonkey.

Books service appointments

AI checks your shop schedule during the call, offers open slots for the right service type, and books the appointment in Shopmonkey without your staff touching the phone.

Captures vehicle details

AI collects year, make, model, mileage, and license plate from the caller and attaches them to the job, so the vehicle is on file before the car arrives at the bay.

Records the symptoms

AI asks what the customer is experiencing - the noise, the warning light, the leak - and writes a clear concern description into the job so the technician knows what to look at first.

Writes back to Shopmonkey

AI creates or updates a job (repair order) in Shopmonkey with the customer, vehicle, requested service, and notes - so the work order is ready when the car rolls in.

Recognizes returning customers

AI identifies repeat callers by phone number, greets them by name, and pulls up the vehicle on file - no spelling out the VIN or repeating service history every visit.

Confirmations and reminders

After booking, the customer gets a confirmation with the date, time, and vehicle. AInora can also call or text reminders so fewer appointments are missed.

Frequently Asked Questions

How does AInora connect to Shopmonkey?
AInora integrates with Shopmonkey through its API. We configure the connection during onboarding, mapping your services, schedule, and job templates so the AI books the right work into the right bay. After setup the integration runs automatically with no manual steps for your team.
What does the Shopmonkey integration do?
When a customer calls, the AI answers, books a service appointment, captures the vehicle (year, make, model, mileage, plate) and the reported symptoms, then writes a job into Shopmonkey. The repair order is ready before the car arrives, so your advisors spend less time on the phone and more time on the lot.
Does it write the repair order back to Shopmonkey automatically?
Yes. The AI creates or updates the job in Shopmonkey during or right after the call, including the customer, vehicle, requested service, and a concern note describing the symptoms. Your service writers see a populated work order instead of a sticky note to transcribe later.
Can it handle calls outside business hours?
Yes. AInora answers 24/7, so after-hours and overflow calls still get booked into Shopmonkey. Customers who call when the shop is closed get an appointment instead of voicemail, and your bays fill up without anyone working the night shift.
JB
Justas Butkus

Founder & CEO, AInora

Building AI voice agents that let businesses serve more clients with the same team. The agents call back every new lead, re-contact past customers and take the calls the team cannot get to, and the work lands in the client's own CRM.

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