AInora

ServiceTitan + AI Voice Agent

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How does AInora connect to ServiceTitan?

AInora integrates with ServiceTitan, the field service management platform for home services. The AI answers the phone, books the service call, captures the problem, the address, and the urgency, and creates the customer and job back in ServiceTitan - so your techs never go into a job blind.
  1. 1
    Step 1

    Customer calls

    The AI answers, recognizes returning customers, and asks what is wrong - the unit that quit, the leak, the breaker that keeps tripping.

  2. 2
    Step 2

    AI books and creates the job

    It checks the schedule, books the service call, captures the address and urgency, and creates the customer and job in ServiceTitan.

  3. 3
    Step 3

    Job is ready

    The job is on the dispatch board before the call ends, and the customer gets a confirmation with the date, time, and address.

Example
Inbound call · Call ended 2:31
Mike Russo
Returning customer · Columbus, OH

Jessica"Okay, Mike. A technician is booked for tomorrow between 8 and 10 AM to look at that AC."

Written toServiceTitan
Synced
  • Customer · created
    Mike Russo · 1840 Oak St, Columbus
    Returning customer · system installed 2019
  • Job · created
    AC repair · blowing warm air
    Priority: high · $89 diagnostic fee quoted
  • Appointment · booked
    Tomorrow 8 to 10 AM · Carlos, EPA certified
    3.2 miles from his previous job
  • Confirmation · sent
    Confirmation sent
    On-my-way text queued for tomorrow

Already on these? We plug in.

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  • Craftnote
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  • Salesforce
  • Google Calendar
  • Slack
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  • Housecall Pro
  • ServiceTitan
  • Microsoft Dynamics 365 Field Service
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  • SAP Field Service Management
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  • mfr Field Service
  • openHandwerk
  • Pipedrive
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+ Any system with an API

Trademarks belong to their owners. Shown to name the systems we connect to, not a partnership.

ServiceTitan is field service management software for home-services businesses - HVAC, plumbing, electrical, and more. It runs dispatch, scheduling, jobs, estimates, invoicing, and customer history in one place. AInora sits on the phone line in front of it: every call becomes a booked service call and a populated job, so the dispatch board fills itself while your office stays off the phone.

What the AI does in ServiceTitan.

Books the service call

The AI checks your dispatch schedule during the call, offers open windows for the right job type, and books the service call in ServiceTitan so the slot is held before the caller hangs up.

Captures the problem

The AI asks what is going on - the unit that stopped, the leak, the breaker that keeps tripping - and writes a clear description into the job, so the tech is never sent in blind.

Captures address and urgency

The AI collects the service address and works out how urgent the job is - a no-heat call in winter versus a routine tune-up - so dispatch can prioritize and route the right tech.

Creates the customer and job

The AI creates or updates the customer and the job in ServiceTitan with the address, the reported problem, the requested service, and notes - so the job is ready in the board the moment the call ends.

Recognizes returning customers

The AI identifies repeat callers by phone number, greets them by name, and pulls up the service address and history - no spelling out the address or repeating past work every time.

Handles after hours and overflow

AInora answers 24/7, so calls that come in after you close or while every line is busy still get a booked service call instead of voicemail. The slot is held the moment the caller asks.

Frequently Asked Questions

How does AInora connect to ServiceTitan?
AInora integrates with ServiceTitan through its API. We configure the connection during onboarding, mapping your job types, business units, schedule, and dispatch windows so the AI books the right work and creates the job in the right place. After setup the integration runs automatically with no manual steps for your team.
What does the ServiceTitan integration do?
When someone calls, the AI answers, books the service call, captures the problem, the service address, and how urgent it is, then creates or updates the customer and job in ServiceTitan. The job is on the board before the call ends, so your techs never go into a job blind and your office staff stop transcribing call notes.
Does it create the customer and job in ServiceTitan automatically?
Yes. The AI creates or updates the customer and the job in ServiceTitan during or right after the call, including the address, the reported problem, the requested service, and notes. Your dispatchers see a populated job ready to schedule instead of a message to call back later.
Can it handle calls outside business hours?
Yes. AInora answers 24/7, so after-hours and overflow calls still get booked into ServiceTitan. A homeowner with no heat at 9pm gets a booked service call instead of voicemail, and your schedule fills up without anyone working the night shift.
JB
Justas Butkus

Founder & CEO, AInora

Building AI voice agents that let businesses serve more clients with the same team. The agents call back every new lead, re-contact past customers and take the calls the team cannot get to, and the work lands in the client's own CRM.

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