More members training. Same team.

Book a free consultation

Booking tours, trial classes, coach sessions, class spots.

Jessica·English

+1 (218) 636-0234

Every call ends with a member booked in.

Example

Jessica

New enquiry · 8pm

Live00:42

00:02
Caller
Hi, I've just moved nearby and want to get back into training. What's the best way to start?
00:10
Jessica
Welcome to the area. The best start is a tour and a trial class. Jake can show you round tomorrow at 6, then Spin at 6:30. Would that suit?
00:23
Caller
Perfect, let's do that.
00:26
Jessica
Booked. Jake will meet you at the front desk at 6, and I've texted you what to bring.

Done in your systems3/3

Glofox · ScheduleTue 7 Oct

Tours · JakeStudio 1Spin room17:0018:0019:0020:00

Tour

HIIT

Pilates

Yoga flow

Spin 45

Tour · Callum Reid

Trial · Spin 45

Callum Reid · AInora

Glofox · Lead

Callum ReidNew lead

Goal: Back into training
Source: Phone, 20:14

SMS · to lead

Tour with Jake, Tue 7 Oct at 18:00, then Spin at 18:30. Bring trainers and water.

Delivered

Outcome

An evening enquiry, walking in tomorrow.

Jessica

Full class · spot opens

Live00:42

00:02
Jessica
Hi Tom, it's Jessica from Northgate Fitness. A spot just opened in Saturday's 9am Spin, and you're first on the waitlist. Do you want it?
00:13
Caller
Yes, brilliant.
00:16
Jessica
You're in, bike 14. It's in your app now.

Done in your systems3/3

Glofox · Sat 11 Oct09:00 to 09:45

Tom Hayes · bike 14

Spin 45 · booked by AInora

Full20 / 20 booked

Waitlist · Spin 45, Sat 09:00

1Tom HayesMember · 3 yrsAccepted
2Aisha KhanMemberWaiting
3Joe MartinClass packWaiting

AppBooking in the member app, bike 14

Outcome

Every class full, even after a late cancellation.

Jessica

Member · 6 weeks away

Live00:42

00:02
Jessica
Hi Laura, it's Jessica from Northgate Fitness. We haven't seen you for a few weeks and wanted to check in. Would a session with a coach help you get going again?
00:15
Caller
Honestly, yes. I've lost the routine.
00:18
Jessica
Priya has Monday at 7am. Booked, and she'll plan the next few weeks with you.

Done in your systems3/3

Glofox · MembersNo visit · 6 wks+

MemberLast visitUsual

Laura Fox6 wks3x wkBooked
Ryan Cole7 wks2x wk
Megan Ward8 wks2x wk
Dan Brooks6 wks4x wk

Glofox · Appointment

Coach sessionNew

Mon 13 Oct 07:00 · Priya

Glofox · Tag

Re-engaged

Coach follows up after the session

Outcome

Members back in the building before they cancel.

Jessica

Member · freeze request

Live00:42

00:02
Caller
I've broken my wrist. Can I freeze my membership for a bit?
00:08
Jessica
Sorry to hear that. I can freeze it from today. Shall I set it to two months, until the end of November?
00:18
Caller
Yes, that should be enough.
00:21
Jessica
Done. It's frozen until 30 November, and we'll call you the week before it restarts.

Done in your systems3/3

Glofox · MembershipFrozen

Ben AshworthUnlimited · member since 2023

RequestFreeze, medical (broken wrist)

Frozen · 2 monthsTodayResumes 30 Nov

Task · Membership team

Check-in call with Ben

Sun 23 Nov · a week before it resumes

Outcome

A freeze instead of a cancellation, with nobody on the desk.

Jessica

Cancellation · complaint

Live00:42

00:02
Caller
I want to cancel. The changing rooms are a mess every evening and I'm fed up.
00:09
Jessica
I'm sorry, that's not good enough. Mark, our membership manager, should hear this himself. He has your details already. Putting you through now.

Done in your systems3/3

Your routing rules

Tours, classes and freezesJessica
Cancellation with a complaintMark, membership
Injury on siteDuty manager

Brief · to Mark

For Mark, membership manager

Member: Nadia Lewis, 2 years
Wants: To cancel this month
Why: Changing rooms, evenings

Jessica

Mark

Connected, briefed

Outcome

Members at risk reach your manager, already briefed.

You choose who goes to a person. How handover works · What AI does on every call

Already on these? We plug in.

Microsoft Outlook / Microsoft 365
Zapier
Microsoft Outlook / Microsoft 365
Zapier
Microsoft Outlook / Microsoft 365
Zapier

+ Any system with an API

Trademarks belong to their owners. Shown to name the systems we connect to, not a partnership.

Where do your members get lost?

Enquiries after the desk closes

Answered at 8pm and booked into a tour.

Members who quietly stop coming

Called when visits drop, booked in with a coach.

Cancellation calls nobody saves

A freeze offered first, the rest routed to your manager.

Full classes with empty bikes

The waitlist is called the moment a spot opens.

Questions gym and club owners ask.

AI qualifies the prospect, quotes the right tier, books a facility tour, and captures everything needed for your sales team to close. Where your policy allows it, AI can take the sign-up directly and trigger contract and payment flows.

AINORA connects to Mindbody, Glofox, Zen Planner, ClubReady, Mariana Tek, and similar systems in real time. The agent books spots, explains class descriptions, adds members to waitlists, and confirms by SMS when a spot opens.

AI captures the reason, applies your freeze or cancellation policy, and offers retention options (pause instead of cancel, change tier, deferred billing) where policy allows. Sensitive cases get routed to a human with full context.

Most clubs go live in about two weeks. Week 1 is discovery and configuration: we map your membership tiers, class schedule, policies, and escalation rules. Week 2 is build and test: we connect your booking system and CRM, run test calls, and let you review recordings before go-live. After launch, your account manager reviews transcripts weekly.

AI handles the routine calls: inquiries, tours, class bookings, freezes, follow-ups. For complex pricing negotiations, injury or medical questions, or member complaints, AI transfers to a trainer or manager and briefs them first, so the member does not have to repeat themselves.

Ready to keep more members?

Book a free consultation