More homes managed. Same lettings team.
Handling repair reports, tenant enquiries, renewals, landlord valuations.
Every call ends with the job already moving.
- 00:02Caller
I've got a two-bed flat in Ancoats I'd like to let. Can someone value it?
- 00:09
JessicaOf course. Is it empty now, and would you like us to fully manage it or just find a tenant?
- 00:18Caller
Empty from November. Fully managed, ideally.
- 00:21Jessica
Then Lucy will value it on Wednesday at 4. I've texted you the confirmation.
- Source
- Inbound call, 18:52
- Property
- Unfurnished, parking
- Service
- Fully managed
- Diary: rental valuation Wed 16:00, Lucy
- Alto: landlord added, fully managed interest
- SMS: valuation confirmation sent
- 00:02Caller
Is the two-bed on Wharf Street still available?
- 00:06Jessica
It is, from 1 November. When would you move, how many of you, and any pets?
- 00:13Caller
Early November, two of us, no pets. We both work full time.
- 00:19Jessica
That all fits. You're booked to view on Wednesday at 6, and I've texted the details.
- Move-inEarly November
- Occupants2 adults
- PetsNone
- WorkFull-time, employed
- Rightmove: to-let enquiry answered
- Alto: applicant meets landlord criteria
- Viewing: Wed 18:00, SMS sent
- 00:02Jessica
Hi Tom, it's Jessica from Northgate Lettings. Your tenancy on Wharf Street ends on 30 November. Are you planning to stay?
- 00:11Caller
Yes, we'd like another year if we can.
- 00:15Jessica
Lovely. I've asked your landlord to approve it, and the renewal will come to you for e-signing.
- 30 NovStaying, 12 monthsFlat 4, 12 Wharf StreetTom Reilly
- 6 DecStaying, 12 months9 Hope StreetK. Ansah
- 14 DecLeaving, notice inFlat 11, Mill CourtR. Byrne
- 20 DecNot contacted27 Canal WalkE. Novak
- Arthur: tenant called, tenancy ends 30 Nov
- Arthur: staying 12 months, void risk down
- Task: landlord approves renewal
- 00:02Caller
There's water leaking under the kitchen sink.
- 00:06Jessica
Sorry about that. Can you turn the stopcock under the sink clockwise? I'm logging it as urgent.
- 00:14Caller
Done. It's stopped.
- 00:17Jessica
Thanks. A plumber will come tomorrow between 8 and 10. I've texted you.
- Category
- Plumbing, leak
- Reported
- Mon 21:14, by phone
- Stopcock
- Turned off, leak stopped
- Fixflo: issue logged, leak, urgent
- Works order: Hale Plumbing, accepted
- Visit: Tue 08:00 to 10:00, SMS sent
- 00:02Caller
The mould in the bedroom is back, and my son has asthma. I'm worried.
- 00:09Jessica
I understand. Grace, your property manager, has the details already. Putting you through now.
- Repairs and viewingsJessica
- Damp, mould or safetyProperty manager
- Landlord complaintsBranch manager
- Tenant
- Amira Hassan, 8 Cotton Lane
- Issue
- Bedroom mould, back after treatment
- Priority
- Child with asthma in the home
Jessica- Routing: damp with a health risk, needs a person
- Microsoft Teams: brief sent (tenant, issue, priority)
- Handover: warm transfer, nothing to repeat
You choose who goes to a person. How handover works · What AI does on every call
Already on these? We plug in.
- Lodgify
- idealista
HubSpot
Microsoft Teams
Make
- Booking.com
- Fixflo
Zillow
Salesforce
Google Calendar
Slack
n8n
Airbnb
Microsoft Outlook / Microsoft 365
Zapier
Trademarks belong to their owners. Shown to name the systems we connect to, not a partnership.
Where do your landlords get lost?
Repair calls hit voicemail at night
Reported, logged in your repair system and sent to a contractor before morning.
Viewing requests nobody screens
Applicants checked against the landlord criteria, then booked to view.
Renewals chased too late
Tenants called 60 days out. Renewals agreed before the void.
New landlord calls ring out
Every landlord enquiry answered and booked for a valuation.