Auto Service & Repair
Your tech's under a hood. The phone is costing you jobs.
AI receptionist that books service, answers estimate and parts questions, coordinates tow-ins, and updates waiting customers, so your techs stay on the lift.
Jessica·EnglishClick to start a conversation
The cost of a missed repair call
of service calls to independent shops go unanswered during peak hours
of callers will not leave a voicemail, they call the next shop
of customers buy from the shop that responds first
Sources: Marchex call analytics, BrightLocal, InsideSales lead response study
What it does
Built for how busy repair shops actually run.
Service appointment booking
AI books oil changes, tire swaps, diagnostics, and major repairs. Checks bay availability and tech schedules in real time.
Estimate inquiries
AI provides preliminary price ranges from your configured list. Callers get real answers instead of a callback promise.
Parts availability questions
AI checks parts inventory and supplier lead times, answers caller questions directly, and logs back-order requests for follow-up.
Tow-in coordination
AI captures breakdown details, confirms the tow address, and schedules the intake bay. Your team knows the car and the issue before it arrives.
Status updates for waiting customers
AI answers "is my car ready?" calls with the latest work order status, estimated pickup time, and any additional findings from the tech.
Follow-up for declined work
AI calls back customers who declined recommended repairs. Re-engages them when the timing is better and rebooks when they are ready.
Hear our AI in action
Jessica is our sales assistant. Same voice tech, configured for auto service shops.
Why now
Your phone rings more than your air gun. Nobody is free to answer.
Techs cannot answer the phone
AI picks up every call so the bay stays productive and diagnostic work is not interrupted.
Service advisors get "is it ready yet?" calls constantly
AI pulls work order status from your shop system and answers directly, freeing advisors to sell work.
After-hours breakdowns go to competitors
AI answers 24/7 and schedules the tow-in for first thing the next morning.
Declined repair recommendations get forgotten
AI follows up on scheduled intervals to rebook customers when they are ready for the work.
How it works
From missed call to booked bay.
Customer calls
AI answers during work hours, evenings, and weekends. Asks about the service needed and vehicle details.
AI books the right bay
Checks bay availability and tech schedules. Books the appointment with the correct duration and labor category.
Confirmation and intake
Customer gets SMS with date, time, service, and drop-off instructions. Your team has the vehicle details in the system.
Choice architecture
What AI handles. When a human joins.
AI covers the routine 80 percent. Your service advisor or technician steps in for the nuanced 20 percent, briefed with full context.
AI handles
Routine, instantly
A human joins
With full context
Your escalation rules are set during onboarding. Adjust anytime through your account manager.
What you get from us
Your partner, not just a tool.
Every shop runs differently. We build around your shop management system, your labor rates, and your bay structure. Not a self-serve template you configure alone.
Week 1
Discovery and configuration
We map your service menu, labor rates, bay structure, tech schedules, and escalation rules. We listen to recent calls to learn how your service writers actually speak to customers.
Week 2
Build and test
We build your AI, connect it to your shop management system, and run test calls through realistic scenarios. You review recordings and tell us what to fine-tune before go-live.
Ongoing
Weekly calibration
Your account manager reviews call transcripts weekly, updates the agent as your services and prices evolve, and flags any conversation that needs your attention. Not a ticket queue.
Integrations
Connects to the tools your shop already uses.
AI writes appointments, notes, and follow-ups straight into your stack. No double entry, no CSV imports.
Plus 7,000+ apps via Zapier, Make, and n8n. If your system has an API, we connect it.
Enhanced handoff
How the handoff works.
When a customer needs a technician, AI does not just transfer. It briefs them first, so the customer never repeats themselves.
Books, gives estimates, reports status, sends SMS confirmation.
No repeating. AI stays on to book the appointment afterwards.
FAQ
Frequently asked questions.
Ready to stop losing jobs to the phone?
Let AI handle the phones so your techs can focus on what matters, turning wrenches and shipping cars.
Book a free consultation