More cars through. Same workshop.
Booking brake checks, MOTs, interim services, clutch repairs, tyre changes.
Every call ends with the car already booked in.
- 00:02Caller
My brakes started grinding this morning. Can you look at it this week?
- 00:08
JessicaOf course. What's the registration?
- 00:11Caller
KM19 RTX. It's the Focus.
- 00:14Jessica
Got it, the 2019 Focus. You're booked for a brake check on Wednesday at 8:30. I've texted you the details.
- Garage Hive: vehicle found, KM19 RTX, 2019 Focus
- Workshop: brake check booked Wed 08:30, Bay 2
- SMS: booking confirmed, drop-off from 08:00
- 00:02Jessica
Hi Mrs Carter, it's Jessica from Oakfield Garage. During the service Dan found your front brake discs are down to 2 millimetres. I've texted you the photos and the estimate. Shall we go ahead today?
- 00:17Caller
Yes, go ahead if it's done today.
- 00:21Jessica
Great, that's approved. Your Fiesta will be ready at 4:30.
- Tyres, front5.2 mmOK
- Front brake discs2.0 mmApproved
- Front brake pads2.5 mmApproved
- Wiper bladesSmearingAdvisory
- Oil and filterChangedOK
- Inspection: 2 items flagged, photos attached
- Garage Hive: discs and pads approved, added to job
- Workshop: ready time moved to 16:30, SMS sent
- 00:02Jessica
Hi Mr Singh, it's Jessica from Oakfield Garage. Your Golf's MOT is due on the 14th, and its service is a month overdue. Shall we do both in one visit?
- 00:15Caller
Makes sense. Tuesday morning?
- 00:18Jessica
Done. MOT and service, Tuesday the 11th at 9. We'll see you then.
- BookedWJ17 PLE · Mrs Evans2017 CorsaMOT 2 Nov
- BookedGF20 KXT · Mr Singh2020 GolfMOT 14 Nov
- QueuedSN66 BVR · Ms Doyle2016 YarisService
- QueuedDA18 MWO · Mr Price2018 OctaviaMOT 21 Nov
- QueuedYH21 LCN · Mrs Ali2021 JukeMOT 27 Nov
- MOT due
- 14 Nov 2026
- Last service
- Oct 2025, 1 month overdue
- Mileage
- 38,900 miles
- Garage Hive: MOT due 14 Nov, service 1 month overdue
- Booking: MOT and interim service, Tue 09:00
- CRM: next MOT call set for Oct 2027
- 00:02Caller
Hi, just checking if my car's ready. It's the Qashqai, LR21 KDN.
- 00:08Jessica
It's in its final check now. Dan fitted the new clutch this afternoon, so it'll be ready by four.
- 00:17Caller
Can I collect it at half five?
- 00:21Jessica
Of course, we're open until six. I've noted 5:30 on the job and texted you.
- Check-in
- Diagnosis
- Parts
- Repair
- Final checkNow
- Ready
- 14:02Clutch kit fitted, road test passed
- 14:40Final check started
- 15:12Customer collecting at 17:30
- Garage Hive: job #4127, final check, ready 16:00
- Job card: collection 17:30 noted for the front desk
- SMS: ready by 16:00, collection 17:30
- 00:02Caller
You replaced my clutch last month and it's slipping again. I'm not happy.
- 00:08Jessica
I'm sorry about that. Mark, our service manager, has your job details already. Putting you through now.
- Bookings and "is it ready?"Jessica
- Repeat repairsMark, service manager
- Fleet accountsFleet desk
- Vehicle
- YD20 HPX · 2020 Octavia
- Last job
- Clutch replaced, 22 Sep
- Issue
- Clutch slipping again, unhappy
Jessica- Routing: repeat repair, needs a person
- Microsoft Teams: brief sent (vehicle, last job, issue)
- Handover: warm transfer, nothing to repeat
You choose who goes to a person. How handover works · What AI does on every call
Already on these? We plug in.
- Garage Hive
- AutoLeap
Loco-Soft
Microsoft Outlook / Microsoft 365
Zapier
Shopmonkey
- Artwin
HubSpot
Microsoft Teams
Make
- Mitchell 1 Manager SE
- Zucchetti Infinity Automotive
Salesforce
Google Calendar
Slack
n8n
Trademarks belong to their owners. Shown to name the systems we connect to, not a partnership.
Where do your jobs get lost?
Calls missed under the bonnet
Every call answered and booked into the right bay.
MOTs and services lapsing
Due customers called before they book somewhere else.
Advisories nobody follows up
Declined work called back and rebooked when the timing suits.
Customers who quietly stopped coming
Lapsed customers called back in before their next job goes elsewhere.