More patients seen. Same front desk.
Booking new patients, adjustments, care plans, follow-ups.
Every call ends with the patient already booked.
- 00:02Caller
Hi, I've had lower back pain for two weeks. Can I get seen soon?
- 00:09
JessicaSorry to hear that. A new patient assessment takes 45 minutes. Monday at 7:30 or Wednesday at 6?
- 00:17Caller
Wednesday at 6, please.
- 00:20Jessica
You're booked with Dr. Ellis on Wednesday at 6, and I've texted you the intake form.
- Complaint
- Lower back pain, 2 weeks
- Found us via
- Google search
- Mobile
- 07700 900287
- Prefers
- Weekday evenings
- Cliniko: new patient, lower back pain, 2 weeks
- Booking: new patient assessment Wed 18:00, 45 min
- SMS: intake form sent
- 00:02Jessica
Hi Tom, it's Jessica from Riverside Chiropractic. You're four visits into your plan, and the next two aren't booked yet. Tuesday and Friday at 7:30 again?
- 00:13Caller
Yes, same as before works.
- 00:16Jessica
Both booked, Tuesday and Friday at 7:30 with Dr. Ellis. I've texted you the dates.
- Cliniko: care plan 4 of 8, next 2 not booked
- Booking: Tue 07:30 and Fri 07:30, Dr. Ellis
- SMS: both dates sent
- 00:02Jessica
Hi Mrs Grant, it's Jessica from Riverside Chiropractic. It's been four months since your last visit. How has the neck been?
- 00:11Caller
Stiff again, actually. I've been meaning to call.
- 00:15Jessica
Then let's get you in. Thursday at 5:15 with Dr. Ellis is booked, and I've texted you the details.
- MarCare plan, neck and shoulder
- JunLast visit
- TodayCheck-in call
- Neck and shoulder check-upThu 17:15
- Posture reviewSame visit
- Cliniko: last visit Jun, neck and shoulder
- Booking: check-up Thu 17:15, Dr. Ellis
- SMS: confirmation sent
- 00:02Caller
I'm stuck at work and can't make my 5:30 today. Sorry.
- 00:07Jessica
No problem. Would Thursday at 5:30 suit you instead?
- 00:12Caller
Yes, Thursday's fine.
- 00:15Jessica
You're moved to Thursday at 5:30. Today's slot has already gone to someone on the waiting list.
- 17:00Lucy HartAdjustment
- 17:30Owen PriceAdjustmentFree · 17:30Owen moved to Thu 9 OctJack MossWaiting listAdjustment, 20 min
- 18:00Aisha KhanRe-assessment
- 18:30Ben FordAdjustment
- AcceptedJack MossAny evening this week
- WaitingEmily ShawBefore 09:00
- WaitingPaul GrantSaturdays
- Cliniko: today 17:30 released, Owen moved to Thu
- Waiting list: slot offered to Jack Moss
- SMS: Jack accepted, 17:30 filled
- 00:02Caller
Since my adjustment yesterday I've had tingling down my arm.
- 00:07Jessica
Thank you for telling me. That's one for Dr. Ellis. I'm putting you through now, and he already has your notes.
- Bookings and changesJessica
- New symptoms after treatmentDr. Ellis
- Billing and insurancePractice manager
- Patient
- Tom Reeves
- Treatment
- Neck adjustment, yesterday
- Reports
- Tingling down the left arm
Jessica- Routing: new symptom after treatment, needs the chiropractor
- Microsoft Teams: brief sent with patient, treatment and symptoms
- Handover: warm transfer, nothing to repeat
You choose who goes to a person. How handover works · What AI does on every call
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Jane
Microsoft Outlook / Microsoft 365
Zapier
- Cliniko
- NexHealth
HubSpot
Microsoft Teams
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Where do your patients slip away?
New patient calls missed
Answered in seconds, booked into the first free slot.
Care plans that stall
Next visits booked before the patient hangs up.
Past patients never recalled
Lapsed patients called back and rebooked.
Calls while you are treating
Overflow and after-hours calls answered and booked.