HVAC & Plumbing
Their heat's out. They're calling everyone on Google.
AI receptionist that triages emergencies, books service and estimates, follows up on maintenance plans, and routes by zip code across every branch, 24/7. Hear it live: call +1 (218) 636-0234 (Jessica) to test a real emergency-service intake call in 60 seconds, no signup.
Jessica·EnglishClick to start a conversation
The economics of a missed service call
plumbers, pipefitters, and steamfitters employed in the U.S., projected to grow 6% through 2032 - call demand outpaces dispatcher capacity
Source: BLS Occupational OutlookHVAC and refrigeration mechanics employed in the U.S. as of 2023, with 9% projected growth by 2033
Source: BLS Occupational OutlookU.S. plumbing-services market with the median established firm running multiple branches and dispatchers
Source: PHCC National AssociationWhat it does
Built for how HVAC and plumbing call centers actually run.
Emergency dispatch intake
AI identifies burst pipes, gas leaks, no-heat, and AC failure. Collects critical details and routes to the on-call technician in under 60 seconds.
Service appointment booking
AI books service calls by technician availability, service zone, and job type. Matches plumber, HVAC tech, or drain specialist to each job instantly.
Estimate scheduling
AI gathers scope, system type, equipment age, and access requirements, then schedules the free estimate visit with your sales tech.
Maintenance plan follow-ups
AI calls plan members when their tune-up is due, books the visit, and upsells eligible members to higher tiers based on equipment age.
Parts and service status updates
AI answers "where is my part?" and "when is the tech arriving?" calls with real data from your FSM, freeing dispatchers.
Multi-location routing
AI recognizes zip code, verifies service area, and routes the job to the correct branch or franchise location automatically.
Hear our AI in action
Jessica is our sales assistant. Same voice tech, configured for HVAC and plumbing call centers.
Why now
Frozen pipes do not wait for Monday. Your CSR is off the clock.
Emergencies cluster at the worst times
AI handles overnight and weekend surges, triages severity, and wakes the right on-call tech only for real emergencies.
Callers will not wait on hold
AI answers instantly and books the visit while competitors send the call to a voicemail box.
CSRs drown during storm events
AI takes unlimited simultaneous calls, so every ice-storm caller gets scheduled without a capacity ceiling.
Maintenance plans need constant nurture
AI tracks plan expiry and seasonal tune-ups, calls members proactively, and keeps recurring revenue on the books.
How it works
From emergency call to dispatched truck.
Caller rings in
AI answers instantly, triages the issue, and confirms the service address.
AI dispatches or books
Emergencies route to on-call tech in under 60 seconds. Non-urgent jobs book the next available slot.
Customer stays informed
AI sends SMS confirmation with tech ETA and updates dispatch the moment new information comes in.
Choice architecture
What AI handles. When a human joins.
AI covers the routine 80 percent. Your dispatcher or technician steps in for the nuanced 20 percent, briefed with full context.
AI handles
Routine, instantly
A human joins
With full context
Your escalation rules are set during onboarding. Adjust anytime through your account manager.
What you get from us
Your partner, not just a tool.
Every call center runs differently. We build around your FSM, your service areas, and your on-call rotation. Not a self-serve template you configure alone.
Week 1
Discovery and configuration
We map your services, zip-to-branch routing, on-call rotation, maintenance plans, and escalation rules. We listen to recent calls to learn how your CSRs actually triage.
Week 2
Build and test
We build your AI, connect it to your FSM, and run test calls through realistic emergency and booking scenarios. You review recordings before go-live.
Ongoing
Weekly calibration
Your account manager reviews call transcripts weekly, updates the agent as your services evolve, and flags any conversation that needs your attention. Not a ticket queue.
Integrations
Connects to the tools your operation already uses.
AI writes jobs, notes, and follow-ups straight into your stack. No double entry, no CSV imports.
Plus 7,000+ apps via Zapier, Make, and n8n. If your system has an API, we connect it.
Enhanced handoff
How the handoff works.
When a caller has an emergency, AI does not just transfer. It briefs the tech first, so the customer never repeats themselves.
Books service, enrolls maintenance plans, verifies area, sends SMS confirmation.
No repeating. AI stays on to confirm ETA and send SMS.
FAQ
Frequently asked questions.
Ready to stop missing emergency calls?
Let AI handle the phones so your crew can focus on what matters, getting homes warm and pipes dry.
Book a free consultation