AInora

More callouts covered. Same engineers.

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Booking boiler repairs, burst pipes, annual services, boiler replacements.

Published ·Updated
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Every callout ends with an engineer already assigned.

Example
Jessica
Burst pipe · 22:05, after hours
00:42
  1. 00:02
    Caller

    Water's coming through the kitchen ceiling!

  2. 00:05
    Jessica

    I'll get someone to you now. Have you turned off the stopcock? It's usually under the kitchen sink.

  3. 00:13
    Caller

    Yes, just done it.

  4. 00:16
    Jessica

    Well done. Dan, our on-call engineer, is 4 miles away and will be with you around 22:40. I've texted you his details.

Done in your systems3/3
Triage · 22:05Priority 1
Burst pipe, kitchen ceiling
Water
Active leak
Stopcock
Off, by caller
Property
2-bed flat, HA1
Commusoft · On call tonightJob #9043
  • Dan Price
    4 miles away
    Assigned
  • Lewis Grant
    11 miles away
    On a job
  • Ben Ward
    18 miles away
    Free
SMS · to customerETA 22:40
Dan from Northgate Heating is on his way and should arrive around 22:40. Keep the stopcock off.
Delivered
  • Triage: active leak, stopcock off, priority 1
  • Commusoft: emergency job, on-call engineer Dan, 4 miles
  • SMS: engineer on the way, arrives around 22:40
Outcome
An emergency at 22:05, an engineer on the way by 22:07.

You choose who goes to a person. How handover works · What AI does on every call

Already on these? We plug in.

  • Commusoft
  • Salesforce Field Service
  • IFS Field Service Management
  • simPRO
  • FieldPulse
  • HERO Software
  • Craftnote
  • Extrabat
  • Salesforce
  • Google Calendar
  • Slack
  • n8n
  • Housecall Pro
  • ServiceTitan
  • Microsoft Dynamics 365 Field Service
  • Workiz
  • SAP Field Service Management
  • Praxedo
  • mfr Field Service
  • openHandwerk
  • Pipedrive
  • Microsoft Outlook / Microsoft 365
  • Zapier
+ Any system with an API

Trademarks belong to their owners. Shown to name the systems we connect to, not a partnership.

Where do your callouts get lost?

Emergencies ringing out after hours

Triaged on the first ring, on-call engineer sent the same minute.

Replacement quotes nobody chased

Every open quote followed up by phone until it is a yes or a no.

Boilers overdue a service

Customers called when the annual service is due, booked in one call.

Customers who drifted to someone else

Lapsed customers called back with a reason to return.

Further reading: Service call statistics · The full guide · Capturing emergency calls · Winning back lost customers · Home services · Construction

What contractors ask before handing over the phone.

AINORA identifies emergency keywords (burst pipe, gas smell, no heat, flooding, sewer backup) and immediately collects critical details: address, nature of emergency, safety status, and system details. It routes to the on-call technician via phone, SMS, or app notification. Response time from call to dispatch is under 60 seconds.
Yes. AINORA understands the difference between job types - furnace repair vs AC installation vs drain cleaning vs water heater replacement. It matches the right specialist to each job, checks their availability and service area, and books the appointment with all relevant details.
Yes. AINORA is configured with your specific services, whether you handle HVAC only, plumbing only, or both. The AI understands equipment types, common issues, and the terminology for each trade. It can also handle electrical, drain, and general mechanical services.
Yes. AINORA can explain your maintenance plan options to callers, highlight the benefits (priority service, discounted repairs, extended equipment life), and enroll them on the spot. For existing plan members, AI tracks their schedule and proactively books seasonal tune-ups.
The AI gathers all relevant details from the caller - system type and age, scope of work, home size, current issues, timeline, and access requirements. This information is packaged and sent to your estimator so they can prepare an accurate quote, often before the site visit. This eliminates the back-and-forth phone tag that delays quoting.
The same records a CSR creates by hand: the customer, the service location, the job with its type and priority, the appointment against a technician and a time window, and the call notes carrying the symptom description in the caller’s own words. Where your platform exposes an API and your plan includes access, that write happens live while the caller is still on the phone. Where it does not, the job lands in front of a dispatcher who accepts it in one click and the customer still gets the SMS immediately. We establish which of the two applies to your account in the first week, against your actual install rather than a feature list, and we tell you before you commit.
That is the most common reason contractors start. The difference is what the caller has at the end of the conversation. An answering service takes a message and a human decides in the morning whether it was urgent, which means a no-heat call at 02:00 in January is triaged six hours late. The agent triages on the call using the questions you wrote, wakes the on-call technician only for what meets your threshold, and books everything else into the first real slot. The nights nobody wants to staff are exactly where the difference shows.
Only if your own threshold says it should, and that threshold is written by you, not by us. Gas smell, no heat in freezing conditions, active flooding and sewer backup are typical wake conditions. A dripping tap at midnight is not, and the agent books it for the morning instead. This is the setting contractors tune most in the first fortnight, because the cost of a false alarm at 03:00 is real and so is the cost of a missed one. Every wake decision is in the transcript, so you can see what triggered it and tighten the rule rather than guess.

Ready to cover more callouts?

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JB
Justas Butkus

Founder & CEO, AInora

Building AI voice agents that let businesses serve more clients with the same team. Previously built voice AI systems for dental clinics, hotels, and restaurants.

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